HERE maps address search

Hi,
I have a lumia 620 and I'm experiencing the following problem since I bought the phone 1 year ago; the problem was not fixed by updates; I searched the forum and didn't find anything similar.
When I search for an address in HERE maps in offline mode (sometimes I'm also in flight mode, cellular off), after a couple of seconds that the search is ongoing I get a message dialog like "This may be taking a while..." so I press ok and the search stops. I have to repeat the search 2 or 3 times to finally get the results. It's like there is a timeout on the time the search takes, but a delay of some seconds is reasonable for such a big db search.
Same problem shows up in HERE drive+, especially if the address being searched is a remote street in a small town: I get the message "address not found search offline" or something similar then I press the search offline button and I get no results the same. As in the other case I have to repeat the search more times to get some results. This is very frustrating because it can happen that I don't know if the address is wrong or the search is broken, so I waste a lot of time repeating the search in the hope that something comes up (while I'm in the middle of the street). Is anyone experiencing the same problem ?
Thanks

hi, thanks for your reply.
yes I have downloaded maps for both Italy and UK. I'm a tech enthusiast so everything is updated
I have HERE maps, drive+ (I've read this is a premium app but I didn't pay for it ?), transit and city lens installed. Location is working even though sometimes I perform searches with location off but there is no difference in behaviour.
When I'll have some spare time, I'm gonna write down the steps to recreate the problem, but it happens almost every time I put an address. Don't you have the same problem ?
A way to minimize the problem is to wait sometime before hitting enter because the search is performed while you type...

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Top Questions for HERE Maps & Drive & Transit

This thread is to share some of the common issues that are being raised in relation to the HERE Maps, HERE Drive and HERE Transit releases.
Currently split in to the following sections:
HERE Maps for Windows Phone
HERE Drive for Windows Phone
HERE Transit for Windows Phone
Nokia Maps & Drive for Symbian
HERE Maps for Windows Phone
Can I sync my Maps favourites from my Symbian phone to my Windows Phone?
Yes. Just sync the favourites on your Symbian phone with here.com. See the user guide of your Symbian phone for info on how to do this.
Your favourites in here.com are automatically synced with your Windows Phone, if you're signed in to your Nokia account with your phone.
Does HERE Maps work offline?
Yes, on Windows Phone 8 devices HERE Maps can be used also in offline mode.
With Nokia Maps on the Windows Phone 7 devices you need an online connection. In these devices the map data is streamed on as needed basis and it is not cached.
Can I start Drive navigation from HERE Maps in my Nokia Lumia phone?
Yes, on Windows Phone 8 devices you can start drive navigation from HERE Maps.
On Windows Phone 7 devices you need to go to the Nokia Drive application to start the navigation.
Why can't HERE Maps find my location?
Check that you've allowed HERE Maps and your phone to find your location.
In HERE Maps
Go to Settings in the HERE Maps app and turn on Use your location
In your phone settings
In your phone's main menu, tap Settings > location > on.
Things that can affect your GPS signal may include: being indoors, tall buildings, poor weather and some car windscreens. You'll also get a better fix on your location if you've got a data connection.
HERE Drive for Windows Phone
Can I use HERE Drive without a data connection?
Yes. To use HERE Drive offline, tap Settings and choose Connection. You can then toggle between offline and online.
Search results might be limited in offline mode. To be able to navigate offline, you need to download a map to your phone.
What is the difference between HERE Maps and HERE Drive?
HERE Drive is an application for voice-guided turn-by-turn driving navigation. HERE Maps is a map application which shows your current position and interesting places around you. You can also plan routes in HERE Maps but the app will launch HERE Drive for turn-by-turn navigation
What's the difference between HERE Drive and HERE Drive+?
HERE Drive offers turn-by-turn navigation in a single country or area, depending on the country of your SIM. Worldwide navigation is possible by purchasing an upgrade.
HERE Drive+ is a premium app that comes with worldwide turn-by-turn navigation from the start. You can use it with or without a SIM.
Users of HERE Drive can buy an upgrade to HERE Drive+ through the Windows Phone Store.
HERE Transit for Windows Phone
How do I install the HERE Transit application in my Windows Phone?
Download and install HERE Transit from Microsoft Store. Start Store in your phone and search for HERE Transit or browse in Nokia collection.
In Windows Phone 7 devices the corresponding app is Nokia Transport and it can be installed from Marketplace.
Why can't HERE Transit find my route?
If you're having trouble getting a route:
Make sure the date, time and time zone on your phone are set properly.
Check that you've got a data connection.
A point in your route might be in a region where no transport info is available.
The route is too long. HERE Transit is designed for use with local city public transport, not national or international transport.
Can I save routes in HERE Transit?
You can pin a journey from your current location as a tile to your Windows Phone start screen.
Select the options icon at the bottom of the screen, and then the pin icon.
Nokia Maps & Drive for Symbian
How do I install Maps 3.09 in my phone?
Maps 3.09 is available for compatible devices as part of the Nokia Maps Suite 2.0 bundle. Installing Nokia Maps Suite 2.0 will install the following applications in your phone:
Nokia Maps 3.09
Drive
Places widget
Public Transport v2
Weather (not available in China)
Guides
Check in (only available in China)
Map Loader
You can install Nokia Maps Suite on your phone through one of the channels below:
SW Update menu on your phone
Nokia Suite (select Software updates > Applications available)
Nokia Store (search for Nokia Maps Suite 2.0)
When installing via SW Update menu or from Nokia Store, it is recommended to use a Wi-Fi connection or a cellular connection with data plan because a large amount of data will be transferred during the installation. Note that the installation may take a while to complete.
After the installation you can launch the applications from the phone menu. You can add the application widgets also on the home screen (Map Apps, Places nearby).
Can Nokia Maps be used in offline mode to avoid data costs?
Maps can be used offline to avoid data charges, however the following will not be available in Offline Mode:
View Satellite maps
View Terrain maps
Search the latest address/POI database
Real-time Traffic and Safety updates
Share your status, photos and location to your Facebook profile (Maps 3.03 and later)
Get Weather forecasts
See local event info from WCities (Maps 3.03 and later)
Access Lonely Planet city guides (Maps 3.03 and later)
Access the Michelin restaurant guide (Maps 3.03 and later)
Synchronize your locations with Nokia Maps on the internet
You can switch between Online and Offline mode by going to the Maps Settings and
Select Internet or General
Select Connection or Go Online at Start-up
Please Note: Switching between Online and Offline mode in Maps will not prevent data charges through the user of Positioning settings such as AGPS and WiFi/Network positioning. These will need to be turned off in the Positioning Settings on your phone. Please see your phone manual for more information.
How do I know if there is an update available for the map data in Nokia Maps 3.x?
You can check if your device has the latest compatible Map data simply by connecting your device to a PC running Nokia Suite and selecting View > Go To > Maps.
If you are using Mac, download Map Loader for Mac and then check if there's an available update for Map data (applies only for Maps 3.04 and older, version 3.06 and later not supporting Map Loader for Mac).
With Maps 3.06 and later you can check the availability of map data updates and do the update over Wi-Fi (WLAN) connection by selecting:
Maps 3.06: Update > Check for updates.
Maps 3.08 and later: Map Loader > Check for updates.
How can I start Drive navigation in Maps 3.08 (and later)?
There is an icon for the Drive application available on your phone's home screen.
You can also start drive navigation from Maps:
1. Search for the destination.
2. Select the place on the map and its information area at the top of the screen.
3. Select Navigate, and Drive here.
==========================================
Edit history
27.1.2010: N97 support added after instructions from cbidlake.
5.2.2010: FAQ about fixing crash issues added after instructions from cbidlake.
15.4.2010: added E66, E71, N86.
4.5.2010: added 6720.
7.1.2011: Major revision undertaken by MichaelS to incorporate data on Ovi Maps 3.04 and 3.06
26.6.2012 Updated latest Maps, Drive and Transport status (pj98)
24.9.2013:: HERE updates (pj98)
Although i work for Nokia, my opinions are my own!
Got a Maps query? Check our Maps FAQ's

Sorry, I'd like to unresolve this. The workaround mentioned is not a solution.
I travel to loads of places by motorcycle, and going off the beaten track is wonderful. Since I upgraded My E6-00 and C7-00 to a Lumia 920, I'm back to allowing the SatNav (phone) to decide where I go. Boring dual carriageways and bypasses are now my natural habitat - bah humbug. Afterall, the phone is in my pocket (safe from weather), headphones in my helmet - I can't constantly look at a map. Having multiple 'favourites' and planning from one to the next isn't workable. Fair enough the Lumia 920 is usable with gloves on (major plus for a biker, come on you marketing people!) but I don't fancy re-routing all the time by the side of a road.
I'm also planning a charity cycle ride over 100s of miles this Summer, and while that can be done in BikeRouteToaster, Google Maps etc, there is no import function into 'HERE' that I can see. It's impossible to plan a route on the device itself. Yes it can route walker (I can't seem to get turn by turn working for that, but nevermind), public transport and car, I have an option to avoid motorways etc, but cycle route planning needs consideration for height metres, unpaved/paved roads (Google StreetView etc used a lot to find a Sustrans route is actually unfit for road bikes) etc. So.. Importing a route planned elsewhere (gpx, kml or something) would be a real alternative, or a workaround. Asking the device to do its own planning from one point to another really isn't workable.
Please make the Nokia's USP an actual USP again?

Here Maps to Drive Issue

Hi there!
I have a problem with my HERE Maps working along with HERE Drive. I know 100% that the toll road option is set to off in Drive, but when I search for an address in Maps and start the navigation the transition from Maps to Drive turns the Toll option back on. Why does it do this even though I have Drive to omit Tolls? I thought it was a Maps app issue but there are no Toll options. Is this normal thing?
Cheers.

Hi, Symb1an.
Welcome to the forum! We appreciate you reaching out to us.
What is the model of the phone? Have you tried checking if there's a new available update for your map data? How about deleting the map data and then redownloading it again? BTW, what connection are you using? Does it happen even if you're connected to the internet? How about using it in offline mode? We will wait for your feedback.
Thanks.

HERE maps latest update

Of late HERE maps have lauched a newer version of this app for Nokia X series phones but I can't update HERE maps OTA on my Nokia X running software version 1.2.4.1. What to do? Help me and tell me how many of you are having the same problem and what are you doing or planning to do? Thanks in advance.
Sent from my Nokia Lumia 530...

Hi viewfelt, could you please send me those downloaded/updated .rar files or normal files of HERE maps saved on your phone to my email address or post that over here??? I shall be ever grateful to you if you please do that for me because I was just unable to update Nokia HERE maps in all possible ways...Thanks in advance...
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user-Keen wrote:
But i am looking a way to be sent a password at employee emial address if they click on forget option by typing his/her emial address.
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Here maps under SherPoint 2013

Hi all,
I have a problem with imputing bellow code in SP2013 embed code option:
           <script type="text/javascript"
               src="http://js.api.here.com/se/2.5.3/jsl.js" charset="utf-8">
           </script>
           <div id="map" style="z-index: -1; left:0px; top:0px; width: 50%; height: 50%; ;"></div>
           <script type="text/javascript">
               nokia.Settings.set("app_id", "nokia dev key");
               nokia.Settings.set("app_code", "nokia dev key");
               var map = new nokia.maps.map.Display(document.getElementById("map"),
               'components': [
                      new nokia.maps.map.component.Behavior(),
                   new nokia.maps.map.component.ZoomBar()],
                   'zoomLevel': 16,
                   'center':[0.00, 0.00]
           </script>
Could you please help me on this case ? (I can't use SP developer and I am running out of ideas)
Thanks !

Hi,
According to your post, my understanding is that you want to use Here maps in SharePoint 2013.
We can create a visual web part using visual studio 2012/2013, then add the following code into the web part.
<!DOCTYPE html>
<html>
<head>
<meta http-equiv="X-UA-Compatible" content="IE=7; IE=EmulateIE9; IE=10" />
<meta http-equiv="content-type" content="text/html; charset=UTF-8"/>
<title>Nokia Maps API for JavaScript Example</title>
<meta name="description" content="Search by category"/>
<script type="text/javascript" charset="UTF-8" src="http://js.cit.api.here.com/se/2.5.3/jsl.js?with=all"></script>
</head>
<body>
<div id="map" style="width:540px; height:334px;"></div>
<script type="text/javascript" id="exampleJsSource">
/* Setup authentication app_id and app_code
nokia.Settings.set("app_id", "YOUR APP ID");
nokia.Settings.set("app_code", "YOUR APP CODE");
// Use staging environment (remove the line for production environment)
nokia.Settings.set("serviceMode", "cit");
// Get the DOM node to which we will append the map
var mapContainer = document.getElementById("map");
// Create a map inside the map container DOM node
var map = new nokia.maps.map.Display(mapContainer, {
// Initial center and zoom level of the map
center: [52.51, 13.4],
zoomLevel: 10,
components: [
new nokia.maps.map.component.Behavior(),
new nokia.maps.map.component.ZoomBar()
</script>
</body>
</html>
We can also add the code above into a Content Editor Web Part.
More information:
http://dannyjessee.com/blog/index.php/2013/12/create-a-custom-sharepoint-2013-geolocation-field-using-nokia-here-maps/
Best Regards
Dennis Guo
TechNet Community Support

Lumia 920 on Black Amber - HERE Maps stops working

Hi,
After being trilled about updating and closing my applications using the X button on multi-tasking (finally!), I went into my Here Maps, or rather, I tried to open Here Maps, and it closed (probably an exception occurs and closes the app, just like when you develop WP apps).
So i've been searching the web.
Solutions that i've seen
1- Reset Phone (Done)
2- Soft Reset (Done)
3- Uninstall, Reinstall (Done)
4- Open while in Airplane/Removing SIM => still closes and crash
5- Uninstall Maps in Settings > Applications > Maps, I don't have Maps option (Even when I install/uninstall HERE Maps and/or HERE Drive+ and/or HERE Transit)
6- No updates available
7- Updated to latest version (I'm on black amber).
So after all that, i've been for 2 hours not able to solve my issue, which is (to recap):
Can't open HERE Maps on Lumia 920 (Black Amber), instantly crashes. I can still use Transit for getting my subway + bus infos, but can't use HERE Drive+ and Maps.
If there's anything more you need, please ask.
Thanks
Solved!
Go to Solution.

Dear Nokia support
All of my application which were integrated with maps are not working properly.
Unfortunatelly, there are no updates from Nokia on this issue.
Listed features are not working http://www.nokia.com/gb-en/phones/phone/lumia920/specifications/
Navigation
GPS and navigation4
Navigation features and services: HERE Drive+, HERE City Lens, HERE Maps, HERE Transit
Navigation features: Pin places to Start screen, Public transportation routing guidance, Reveal the surrounding places, Reviews, info and photos for places, Routing options, Save favourite destinations, Call, share and get directions to places, Free maps, Find upcoming departure times, See places through the camera viewfinder, Live traffic information, Automatic day/night view switching, Venue maps - shopping and transport centers, Offline maps, Online and offline favourites, Speed limit warnings, Free turn-by-turn walk navigation, Save and sync favs with HERE.com, Free global voice guided turn-by-turn drive navigation
Location technologies: A-GLONASS, A-GPS, Cellular and Wi-Fi network positioning, Magnetometer
Can you please advice me, how can I rollback to essential bing maps or any other maps?

Features missing in translation in Here maps/drive

I just came home from a road trip from sweden to kroatia. Through the trip I used my lumia 920 for maps and navigations. I have done similar trips with my Nokia N8 (symbian belle) before.
Sadly the old N8 did a better job. Don't get me wrong, the lumia also did a good job but there where a few missing features that were really annoying.
* Major miss: Here maps/drive cannot check alternative routes. This works on symbian, wehere you can add waypoints along the wanted route.
* Major miss: When on location I want to check for restaurants only or perhaps hotells only etc. Impossible in the Here maps/drive. I could only use the "places" function, that is utterly useless. I am not interrested in shops when looking to a place to eat, neither am I interested in police or hospitals when I looking for a place to sleep.etc. I could of course use the "search" but then I need to now the name of the restaurant and when I am in a new town this is not possible.
In Symbian you could show all available locations in a specific category that were within the maps zoom range.
Example hotel category, bank category etc.
* Minor miss: the setting for which kind of roads that Here Drive are allowed to use (toll roads, ferries, ...) is only avalible when selecting a place in Hera maps and the -> directions. This setting is not even available in Here Drive!! The app that actally needs it! You cannot reach this setting from the normal "settings" menu in either of Maps or Drive
Minor miss: Why two apps? Merge them
Minor miss: Option to always show specific categories on the map without needing to search for them.
Verrrry minor: Bring "Own voice" to windows phone. This is not usefull at all but extremly amusing. Especially when the kids have spoken all the messages.
Btw.. All mentioned missing features were available on the Nokia N8 but went missing when "upgrading" to a Lumia 920.

yasfer21 wrote:
There is a feedback option in the application. You can utilize that to send information on what you think should be improved in the application.
The missing features from Symbian has been feedbacked in over one and a half year, with no result at all.

Here maps asha 503

I have an asha 503 and have had to reset the phone. I had Here maps installed and it worked perfectly. Since the reset I have downloaded the app but it won't install , the message being trusted certificate corrupt. Can anyone help please. Thanks

Hi, dopple916. Were able you to install any apps from the Store aside from that? If not, do they get the same error message? Note that HERE Maps for the Nokia Asha platform has been replaced with Maps by Microsoft. This includes the same functionality as HERE Maps. You can search and install it from the Store.
We'll wait for your response.

Clearing the Address Search Bar

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Hi,
Just bought a 1 day licence to see how this app works. I was expecting some features to appear - they didn't.
I read the help and it says to go Options->Address Search but that option is not there. I have never been able to find an option to locate an address.
The maps software is at version 3.01 and the phone's firmare is 2. something - I ran the software updater and there's nothing more recent available to me.
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Regarding "I read the help and it says to go Options->Address Search but that option is not there"
Your manual is outdated.
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(You are not alone, see my reply -as Waits-: /discussions/board/message?board.id=navigation&message.id=12256#M12256)
Message Edited by henkg on 05-Nov-2009 05:35 PM

Am I losing it? Address search with N8

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I am really confused as to what I believe should be a very simple task on my N8. Im going to maps and simply trying to search an address for a home. However, to my surpise I only can search names with in the outline categories. Could someone please give me a hand as to how I put an address into this darn thing for driving directions?
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Solved!
Go to Solution.

I 'm using the first navigator phone of mine (c5-00) and have to say that Nokia engineers have done everything to get us customers very confused. I compared a few other Nokia phones before buying c5-00 and it looks like almost every model of Nokia has slightly different type of menus.
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Cannot login into Here Maps on my Surface 2, but c...

OK,
here's the thing.
With the latest updates for the HERE apps, I created a HERE account. This went without problems, and on my phone all HERE/travel related apps can login and work without a problem.
I can sync and such, no issues there. Never used the Nokia account for that anyway, so no losses here ;-)
I reinstalled HERE Maps (problem with updating maps gave me a blanc screen after restarting the app) on my Surface 2, and added the maps I want again.
The app itself works, but I cannot login from within the HERE Maps app on my Surface 2. Eveytime I get the 'cannot login...' error.
The login/passwork combo does work, as I can see on my WP8.1 Lumia phone. So I'm a bit baffled why it doesn't work on my tablet. And no.... logging in with a Facebook account doesn't fly. The MS account might, but that isn't an option here.
thanks for any thoughts,
rob

@Sam7606
Welcome to the forum!
Doesn't necessarily mean problems, have you tried exiting clear browser cache and try again?
Sometimes hitting icon where marked in screenshot helps:
Happy to have helped forum with a Support Ratio = 42.5

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I have an iPhone 4S and the latest Apple TV, both setup with my email address as the Apple ID. I subscribed to iTunes Match so our music could be played from iCloud. I gave my wife an iPad 3 and set it up using her email address as the Apple ID. When I try to turn on iMatch so she can play our music from iCloud on her new iPad it tells me that she needs a subscription to iTunes Match. Is it Apple's intent that we would need two iTunes Match subscriptions? If not, how do I accomplish what I want to get done?

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HERE maps address search

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