Here we go again...headphone jack prob
Alright, so this isnt the first time i've had this problem. Last year in May 2005, i emailed creative about the notorious headhpone jack problem i've had in my zen micro, and they sent me a new one. But now, over a year later, this one they gave me is experiencing the same problem! I can assure anyone that i have never dropped or abused my micro, so whatever caused the problem, it wasnt me. Its definatly not the headphones either, i've tried various ones, and they all have the same problem (sound becomes distorted and quiet when wiggled slightly). Im pretty sure that the short warranty is pretty much gone now, being that it has been over a year, but isnt this a common defect that should be fixed by the manufacturer?
thanks for anyones help
I had the exact same problem and ran out of patience, so I just fixed it myself. I used the tutorial on mercx's website (I don't remember the name, but type in mercx on google and look for it) to the letter except that instead of soldering down the joint and possibly causing major problems, I just folded a small strip of paper and stuck it between the metal plate and the jack part. I did that about half a year ago, and I still haven't had any problems. just remember not to use too much paper, or it'll get the player messed up.
Similar Messages
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So many people have complained of the faulty headphone jack with your product... Why can't you admit that it's poorly designed and make some kind of recall or something.. anything...ANYWAY, I've had 3 Zen Xtras, and they all have had the same problem, the 3rd one I've had for about 2 years now, and I thought I had finally received a good one, when one day the left channel went. I then got a new pair of headphones and tried that, and it worked! I breathed a sigh of relief and it restored some hope I had for Creative.. Later on, it happened AGAIN.. and I tried different pairs of headphones, but this time it didn't work.. I am beyond frustrated at this point, and I don't know what to do.. I'm a college student, and I can't afford to pay hefty repair fees for something that is attributable to poor design... I'd like to point out that people who do come forth and find this forum are probably a small percentage of those who do have the same problem that I do. I can't even imagine how many people have this problem, but can't comment on it because they don't know of this forum/site. I did contact customer support and they told me to send my player in with the RMA and a check for whatever sum of money it was for the diagnostic fee? I think? The funny part is, I KNOW what is wrong with it...it's the headphone jack.. the same problem that many , many other people have...You may ask why I didn't send it in, and that's because I know they'll hit me with fees to repair it because it's out of warranty, and I don't have the money to pay for it... secondly, why should I pay for it to get repaired, when it will probably happen again sometime down the road... So, what other players should I get? (non Creative products would be good)....or if you have any advice on this situation if you have gone through the same thing.. let me know.. post it here.. thanksMessage Edited by Cjn25 on 06-02-2006 :27 AM
i suggest....AVOID CREATIVE PRODUCTS!!
pure crap..headphone jack problem (zen micro), same happened to me, and as i asume, to many others...2 or 3 months after the warranty expired...i just used to listen it while walking around, no running, kick-boxing, mount climbing or any other dangerous activity...
AVOID CREATIVE PRODUCTS! -
Temporary fix for headphone jack prob
so my headphone jack for my first gen zen died the second time. This time I was just not interested in spending another $40 bucks. I was kind of frustrated because I actually loved this zen. And it was also interfering with my ego because I converted many of my friends/coworkers from ipod to zen and did a few tests in the past for some sites on soundquality and audiomark etc for zen vs ipod vs iri'ver.
anyway, this time I decided that I will buy another player. Yeah, I collect gadgets. I have an ipod, this zen and GB rio karma. I obviously wanted another zen but decided to wait until zen fixes this headphone problem. Also there are some new players coming in like toshibas gigabeat and a few others.
So I had already given up on my zen and before abandoning it, I thought maybe I should see whats inside.
. I opened the top cover.
2. pulled the PCB where headphone socket li'ves.
3. sprayed some air duster on it. no luck
4. rubbed the socket and parts with alcohol....no luck.
5. then I noticed that if I press the headphone pin in a certain direction, both the channels work fine. Now this was a good clue.
6. Instead of pressing the headphone pin, this time I pressed the PCB in that direction. A microscopic view would tell that when I press the PCB in that direction, the pin hits that holy G-spot in the socket. Now again both channels work perfectly.
7. Now to get it to work properly, my options are: set either the headphone or the PCB in that right direction. -- of course the choice is PCB.
8. I put a piece of foam on that pressure point on the PCB and immediately covered the player with the top lid. I plugged the headphone in to check if everything is ok. yes it is. That was a good sign.
9. After putting everything together, I moved the headphone pin in every possible direction and exerted some pressure. No problems...everything is fine so far.
0. Then I put it in my pockets and took a walk. everything is fine.
I dont know how long will it last. But if it reappears, i will try the same one more time before shelving the player.
*Apologies,if this fix has been posted before also. I have not searched*I will take some pictures this weekend if it doesnt stop working.
Bloodangel05 wrote:
If you get an ipod i will hunt you down and burn it...Naaa im just NOT joking
You have no idea how much I hate ipod and all these hipsters with white string running from their ears to their pockets. These die hard iPod fanatics are a bigger threat to the world than global warming. -
Creative Zen Touch Headphone Jack Prob
I've got a 20GB Zen Touch MP3 Player in which I've had for about almost 5 years now. The player has been excellent and very reliable so far but about a month ago I encountered a small problem with the headphone jack. Now I'm not quite sure if the jack has worn out due to wear and tear and mind you I use it a hell of alot. The problem here that I've got is if I'm listening to music on my headphones and I move the headphone jack itself i.e slightly wiggle it I will totally loose the sound quality and the sound quality sort of gets funny, like its a contact problem with the male jack and the female headphone socket on the Zen itself. Its like a contact problem between the both inside. Apart from that all the other functions work very well and I dont have any problems there. Now I dont know if this is a common problem with the Zen Touch or Creative MP3 player products in general.
Ok now I have been quite dissapointed with Craeti'ves Support here in Australia. They make great products but their support could be improved. Anyhow I li've in Perth, Australia and I rang Creative support in Sydney. They said to me that I had to send in my Zen with a cheque of $300 or so dollars (can't recall the exact figure). The reason for the $300 is that if they could not fix the problem they would use the money for a relacement of a new one plus it would take 6 weeks to repair, wow 6 weeks without my MP3 player would dri've me nuts !
Now I'm 100% sure it is a headphone jack problem like a loose connecton or something like that caused through wear and tear and I'm sure this also happens to Ipods as well.
Now here my other question. They say the require a cheque for $300 for the above reasons I mentioned eg if they cant fix it that money would be put towards a new one. Now lets assume it is the headphonejack problem in which I doubt will cost $300 to fix and they say it was more than that i.e circuit board, chip etc etc (in which it probably wasnt) and use my $300 to that was unneccasarry spent on a new player etc. I mean how can I really trust their honesty. The player might be perfectly fine apart from a small worn out headphone jack socket but their making excuses that this was not working etc.
I li've in Perth, WA and would like to know if anyone here from Australia can reccomend me any really good service agents for Creative MP3 players. I mean really do I need to send it to Creative and get fixedWow and yet no one here can help me with my problem !
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I would like creative to recognize the problem with the headphone jack, so any one with the faulty jack post here along with any other information you might have.
There have been mulitple threads discribing this problem. Do a search for "Micro Headphone Jack" to see what im talking about. I think they have acknowledged the problem, but im not sure. I do know that the mods are aware of the problem, and no doubt they know why all these players keep getting sent in.
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Zen V / Zen V Plus headphone jack prob
I want to get one of these but first I want to know if this new player has the headphone jack problem seen on previous Zen players.
Any troubles so far?
nmIts been out a while, and no problems yet. The only models that have a headphone jack problem are the old (G: with the "back" for the back button) zen micros. No other player have had serious problems since.
Enjoy your player when you get it! -
Ahh, yes I got the headphone jack problem in my Zen Micro. I was wondering what I should do about it, and what I should expect from Creative? I already emailed them about this, but I was wondering if anyone sucessfully fixed this problem?
thanks,
MelAh, I have this same problem. Is your year warranty over? If so, it will be $3 for a phone call, $25 for them to look at the player, and $40 in parts, plus $20 or so shipping. If you are under warranty, it'll just be shipping and $40, however if you fight for it they will drop the charge.
You can also fix it yourself (will void warranty) if you have good soldering skills. -
I appear tbe having the same problem as everyone else, a dodgy headphone jack that messes uo unless it is kept entirely still (defeats the whole purpose of a portable music player).
But, I'm also having a problem in that the headphones have to be unplugged in order for my player to remain switched off. If they are left plugged in then as soon as you switch the player off it turns back on! A complete waste of battery and just annoying.
Has anyone else had this problem?
I bought the Micro over the i-pod as I'd read such good reviews about it, more fool me!As per the FAQ post, no-one knows if an updated player has been issued.
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New Zen Micros and the headphone jack prob
I unfortunately had one of the zen micros with the headphone jack that ceased to work. Has this flaw been fixed in the new ones?
SSR wrote:
The charge is likely to be expensi've, but as this is the second time it's failed and as the warranty has just ended try pursuing a repair under warranty with support.
repair under warranty with support? how do i go about? im located in Singapore, any website or support number to call for Singapore side? thanks. -
i've been using my zen for two mos already when i suddenly noticed that my earphones started to flip out on me-- i had to bend it and move it time after time bec the sounds would become inaudible. i thought that my headphone wire must've been screwed (i have the habit of sleeping with my earphones still with me), but when i used another headphone, the problem didnt go away. then i noticed that even when my zen is turned off, i would often hear "a very faint grounded noise"... and when i turn the player right that moment, the problem on my player would be present. it wouldnt take a genius to figure out that its my player that has the problem.
can anyone tell me what might be the problem? im thinking of getting it replaced if the problem continues. this is the last straw regarding creative products.... in as much as i try to love my player, but with the problems im facing im really disappointed that i ever bought the zenvackie_mcbeal wrote:
can anyone tell me what might be the problem? im thinking of getting it replaced if the problem continues. this is the last straw regarding creative products.... in as much as i try to love my player, but with the problems im facing im really disappointed that i ever bought the zen
Vackie...all of your questions should be answered by simply doing a little (very little) bit of looking on this forum. I don't mean to be rude but there are several significantly long threads on here addressing this issue. A simple read of the other posts would tell you that this is a problem that sadly has aflicted many Zen Micro users (and other Creative MP3 players it seems).
Good luck! -
T420 Headphone Jack won't work in Windows 7
Hi all,
I've recently got a T420 4180A32 (Conexant CX20672) and the headphone jack doesn't work under Windows 7. It works when I boot (natively) into Ubuntu, but obviously when I run a Virtual Machine into Ubuntu through Windows, it doesn't work either.
I have:
- Uninstalled and reinstalled the driver version that came installed.
- Installed, Uninstalled and reinstalled a newer driver version.
- Uninstalled the old driver and installed the new one.
- Reverted to using the generic High Definition Audio driver. The speakers work fine but again, headphone jack doesn't.
- Established that it obviously isn't a hardware problem.
- Uninstalled then reinstalled DirectX
- Tried various headphones on the off chance that they were the problem. They weren't.
I haven't:
- Done a full reinstall of windows 7 (although I might)
- Tried Windows 8, although again, I might as I have an unused licence for it and I really want my headphones to work.
That's about all the info I can give. Besides this problem, the laptop runs great!
Any help would be appreciated.
ThanksI have now noticed that when using ubuntu the headphones work but that won't mute the speakers, so I am starting to think it could actually be the jack, as the headphones, as a device, arent dectected by ubuntu either, they just work because they are plugged in, I guess it's the way each OS works.
Check if that happens in your computer as well. Also, where did you check the prices of compatible sound cards? Which should I buy? I may go to a Lenovo store to get it fixed. -
No sound from headphone jack -- here's what I've tried -- now Genius bar?
Hi all,
Some time ago the headphone jack on my MacBook decided to stop putting out sound. I've searched a bunch of forums looking for clues but no dice yet. I've looked into a bunch of things trying to diagnose and fix this problem, which I'll summarize below:
In System Preferences > Sound the Output toggles between Headphones and Internal Speakers when I plug in and unplug the headphones, so I know the jack is responding. The mute button is not selected and volumes are up.
In Audio MIDI Setup > Properties for Built-in Output > Source: Headphones, volume sliders for 1 and 2 are up and not muted. (M is greyed and all the way down but I understand this is for mono.)
I deleted these files and rebooted:
com.apple.audio.DeviceSettings.plist
com.apple.audio.AudioMIDISetup.plist
Now here's the crazy part -- my girlfriend has reported the headphones have worked recently with DVD Player. Earlier today it was working with DVD Player only to go out after hitting pause. I quit and relaunched DVD Player and they started working again. Hit pause and they died again; now after several relaunches nothing's happening.
So my next step is probably to visit the "Genius Bar" at the Apple Store. Is there anything else I can try that I've not thought of? I've seen a number of forum posts on this problem, so it sounds like I'm not the only one this has happened to.
Thanks for your help.Took this in to a repair shop and they ended up having to replace the logic board. Thankfully it was still under Apple Care.
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I have an iPod Video. (30GB 5th gen) The headphone jack only works if I push the headphone cable input to one side and hold it t here. If I leave it alone it either doesnt play at all or I hear a crackling sound. Any suggestions? Thanks.
There are threads ongoing on similar topics. This is not a suitable topic for this forum.
I will pass on any comments from the other threads and original post in this one, but I'm closing this topic and any further petitions like this as it will just result in "Creative-bashing" and unproducti've comments.
Cat -
I connected my brand new iPod Classic 160 GB to my brand new Sony home entertainment system through the headphone jack (to the audio line in). The volume is ridiculously low. Can somebody help me out here?
Make sure the volume on the iPod is turned up fully, since this will affect what you hear through the stereo.
Make sure Volume Limit is set to full. (From Main Menu, Settings/Volume Limit)
If you purchased your iPod inside the EU (European Union), then the maximum volume from the headphone jack is lower than elsewhere in the world. If this is the case, buy yourself a 30-pin Dock Connector to 3.5mm jack lead, such as the one linked here...
http://www.amazon.co.uk/Decrescent-Connector-Stereo-Auxiliary-iPhone/dp/B007NIE5 EE/ref=sr_1_1?ie=UTF8&qid=1386012456&sr=8-1&keywords=30+pin+to+3.5mm
That connector will take a higher volume out (than the European Union's output) and that will be louder (and hopefully loud enough) through your stereo. -
Basically I had a 5th generation iPod for about a year and half, but after 6 months something strange kept happening to my headphones, where the left ear would start to stop playing music, before eventually my right side would follow though quite a while afterwards. Eventually I got told my headphone jack had gone and because of the model it was one that couldn't be smashed open and repaired. Anyway I bought a second hand 4th generation, that played music fine, but within a month of having it I've already gone through 3 pairs of headphones because my left side stops playing music again.
I can understand it happening once, but with two different iPods from different generations? If anyone knows why it might keep happening please tell me because I really can't afford to keep replacing headphones and iPods.I had the exact same problem and ran out of patience, so I just fixed it myself. I used the tutorial on mercx's website (I don't remember the name, but type in mercx on google and look for it) to the letter except that instead of soldering down the joint and possibly causing major problems, I just folded a small strip of paper and stuck it between the metal plate and the jack part. I did that about half a year ago, and I still haven't had any problems. just remember not to use too much paper, or it'll get the player messed up.
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