Here we go again- local HD channel going out going on 3 years now

Was told to call the local manager {edited for privacy}. if the problem happened again and it has been.  The email reads as an invalid email address and his voice mail is not accepting calls because it has been full for the 2 weeks I have been calling. 
Can someone at Verizon get me in touch with him?????????
Problem:
For the past 2 years I have had the local NBC in Richmond VA (WWBT Channel 12 on FIOS 512) affiliate occasionally goes completely black.  When I switch to the SD channel (12 on FIOS) the SD signal is always there.  I go back and the HD channel is still black.  If I am not watching and DVR'ing something, I will have various periods of black on my recording.  It will go back on it's own after a period of time when I am not watching and will come right back if I am watching as long as I power off the HD DVR to reboot. This has happened despite 3 HD DVR upgrades (started with the moto 6416, continued with the 7216, and keeps happening on my current 7232).  Never had a problem on my SD boxes because it is an HD signal problem.  Use HDMI and tried switching to component and had the same problem.  2 different brand HD TV's (Samsung and Panasonic) with same result.  Had the tech over a 4 times (replaced ONT once, other times detected no signal problems or connection problems) in the last few years.  Don't know what else to check as Verizon seems out of ideas.  Really getting tired of coming home hoping to see a DVR'd NBC program and finding it be black when I push play. 
Still happening after last tech (Archie) came 2 months ago and replaced ONT (again) and the splitter coming in.  He said the splitter was a 4 branch and he put in a 3 branch. 
Help!
Ericvq

I appreciate you may not be able to do some of the requests but maybe you can get some help from your son but in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Noisy phone line, here we go again......

    Hi, all,
    I'm new here, so please be gentle!
    We've been going round and round on this one for over a year, wonder if anyone has any new suggestions....
    Basically, we have an intermittent crackle on our land line. Been going on for ages now.
    We've had all sockets rewired and replaced, external cables changed, and the cable pair back to the pillar swapped.
    Thing is, despite 4 or 5 visits, an engineer has never heard the noise. I've been onto faults and explained this to the nice lady in Bangalore, and all they can do is send an engineer, depite the fact it's obviously nothing local.
    We had the same issue when we were with Virgin for phone service, which suggests to me (an old IT engineer) that the issue must be between the pillar and the exchange, but what do I know?
    Apart from looking for coreallations with weather, time of day, phase of the moon and sunspot activity, I don't see anything else I can do to avoid some poor engineer arriving, running a quiet line test and leaving again.
    Any suggestions?
    Thanks, Phil

    all you can do is persist with engineers until it is resolved
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Here we go again - signal problems

    After a relatively quite 2 whole months of solid service, two nights ago my signal started flaking out again.  Back to a single bonded channel on upstream at 57 DbMv (so yeah, barely hanging on at all) and the infamous (unrelated but miraculously always occurs at the same time the Internet signal has problems) X1 unable to reach the server. Called in this a.m., and was unceremoneously disconnected after 8 minutes on hold waiting to talk to someone.  I guess I have a new plan for the weekend - instead of getting any honey-do's done, I'll be trying to convince Comcast that there is a problem again.

    mohoelx wrote:
    Well nuts - that didn't last long!  Internet blinked about dinner time, and we're back to the solid 57 dBmV on a single channel.  Then of course, completely unrelated, the X1 went out (RDK 03032 untul power-cycled, then RDK 03004).  Spent way to long on the phone testing, power cycling, etc. and the rep says need to send a tech "with equipment in case it needs to be replaced".  Yeah, my two X1 boxes both died at the same time along with my modem... Why can't they update the script to address LINE problems?  And of course, the earliest they can get here is Thursday.  An hour later, the TV is back online ... do I dare power cycle the modem for the internet side again?  Listening to the Royals on the 'net so, no, will power cycle the modem later.  Frontier is coming out Friday. Can't wait to see if I can get solid service from them.
    I did a few checks from our end and was unable to to see any clear drops in the pass 2 days. However, I did see a lot timeouts and drops on the modem up to late night  the 8th. If nothing has recently changed the we do surely need to have a tech check this. We would hate to lose you as a customer and this should be something that can be addressed. I also checked the area itself and was unable to see any similar issues with other customers, because of this there is a big chance that the issue might be at the residence. A tech going out would be the best way to determine the source of the problem. -FC 

  • Sound Blaster Audigy 2NX: Right Channel Goes out Intermitten

    In tears trying to figure this on out. <SPAN> My right channel goes out fairly regularly. For example, the sound will work great for a while and sound just awesome.<SPAN> I leave my desk overnight and when I come back, only the left channel produces sound.<SPAN> I?ve double checked all the balances (winamp, Creative, Windows) and they are all balanced.<SPAN> Besides, the right channel will come back on its on from time to time as well.
    Before you all assume it'ss the speakers, I?ve tested this with a different pair of speakers and found the same.<SPAN> Also, if the channel is out, I can always get it to come back by switching to the primary laptop driver, playing a song for awhile and then switching back to the NX driver.
    I?ve reinstalled the drivers (cleanly), updates the bios, downloaded DirectX and uploaded the firmware and drivers off of the Creative auto-update site. It seems something?s wrong with the drivers, but I can't figure what.
    <SPAN>
    Has anyone else seen this problem or have any suggestions.<SPAN> Again, I?ve done a complete uninstall of the SB drivers and reinstall twice now.
    I am running a pair of Cambridge Soundworks 2. speakers off of the external SB Audigy 2NX out of a Toshiba Tecra. I have a Pentium M 700 process or and 52 RAM.<SPAN>
    <SPAN>
    <SPAN>Thanks all,
    <SPAN>Scott

    GRe: Sound Blaster Audigy SE -> Right/Left Rear + Middle box Problem. Hi Jossie,
    The music that you play from internet or music cds are stereo sources. To get 5. surround from your music, please enable CMSS.

  • My daughter forgot her password and now her ipod touch is disabled.  When I connect it to itunes it does not come up on the screen as a device.  What can I do to get her itouch working again?

    My daughter forget her password and now her ipod touch is disabled.  Red message says to connect to itunes.  When I do connect to itunes, the device is not recognized and then a message comes on the screen that says it is locked and to enter the password to access it.  I cannot access the password and since itunes does not recognize the device, it does not come up on the list on the left, i cannot reset it.  What do I need to do so she can use her ipod touch again?   Thanks

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • Qmaster...here we go again!

    Qmaster services...Compressor and all related things... has been a nightmare from the beginning...after all that pain, now Tiger was quite reliable...
    Due to Final Cut Server needs Leopard came along, bringing back the nighmares..."qmasterd not running" what a ****!!
    Genius at Apple like to joke!
    I have to reinstall FCS more times a day, that's the only way i can make it it work.
    It's that possible??? It works for a while, then suddenly...boom!! a time bomb.
    Cluster is gone, no more Proxy for assets
    "qmaster not running"
    Qmaster Preferences make System Preferences crash, Console state "Exited abnormally: Bus error"
    noway to restart qmaster in any known manner, nothing worth, except reinstalling the package again and again.
    Any help out there?
    Thanks.
    Eri

    I had a conversation about Qmaster and it's lack of reliability with real Apple Sales Engineer yesterday. I can't provide any concrete answers but maybe I can help set expectations a little.
    As a result of my tinkering with Qmaster and this conversation I had, I'm convinced that Qmaster is ultimately only consistently reliable in most cases for people who are running it on a set of servers that are always left on, have fixed IP addresses, assigned domain names and properly configured firewalls. The closer I've moved my Qmaster environment to that environment, the more reliably it has worked for me. When I set up two student computer labs as nodes in the cluster, things go sideways within a day or so and I'm back to having to reset Qmaster services on those lab machines.
    Once I've got Qmaster running on a server class machine, I've been most successful by doing the following:
    1. Make sure the machines are always on. No sleeping. No restarting.
    2. Make sure the machine has a fixed IP address (no DHCP) and an assigned domain name.
    3. Make sure your firewall is configured correctly. Qmaster, unlike most apps, uses a range of ports, so it gets tricky. And don't forget Qmaster uses NFS.
    4. Being patient. Once I submit a job, I wait ten minutes to check Batch Monitor to see what's happening. If the job hasn't started running by then I take action. Remember: it takes time to chop a video file into segments, pass them out to a set of machines, start processing and get useful feedback on the status of those jobs.
    I've had best luck setting up one server as a Quickcluster and all the other as unmanaged compressor nodes. When I submit a job, I use the Quickcluster and check "Include unmanaged services on other computers" box. I'm just getting into applying my Qmaster knowledge to Final Cut Server so I'm not sure how that applies to FCS just yet.
    Finally, the Apple Sales Engineer raised a question that has lingered with me as I've used Qmaster to distribute compression tasks to multiple machines: in many cases the overhead introduced when a video file has to be broken into pieces, copied across the network, processed and reassembled is not worth the effort, e.g. encoding would ultimately go faster on one machine running a whole bunch of cores. Now if you have lots of long projects to encode to something processor intensive like H.264, that probably goes out the window some if you're like me and you have 40+ Dual Core 2 iMacs sitting in computer labs and faculty office unused all night.

  • HT1338 What's going on with iCloud (MobileMe)?  I'm able to sign in here, but I can't access mail on my Macbook Pro, iPhone, or work computer.  I always get an authorization error (user-id or passwork wrong).  This has been going on for almost a week now.

    What's going on with iCloud (MobileMe)?  I'm able to sign in here, but I can't access mail on my Macbook Pro, iPhone, or work computer.  I always get an authorization error (user-id or passwork wrong).  This has been going on for almost a week now.

    The single download means that you won't be able to redownload it from the store without paying, either on a computer's iTunes or an iOS device - it doesn't stop you from copying the audiobook to your other computers or syncing it to your iOS devices, you just can't redownload it. (I believe that they are all supplied to Apple by audible.com, so I assume that it's them requiring the one-time download.)
    You can download audiobooks on your computer's iTunes and sync them to iOS devices, you do not have to buy them directly on the device (if you do then you can copy them back to your computer's iTunes library by connecting the device and using the File > Devices > Transfer Purchases menu option on your computer's iTunes).
    What you are doing to sync them should work i.e.
    - connecting the iPad to your Mac
    - selecting the iPad on your Mac's iTunes
    - selecting its Books tab and selecting the audiobooks that you want to sync to the iPad and syncing/applying that selection.
    You should then get an audiobooks option in the Music app on your iPad. If they aren't appearing there  then do they show in Settings > General > Usage > Music on the device - if you have audiobooks on the iPad then they should be listed there under an 'audiobooks' heading.
    By 'restart the iPad' do you mean a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
    You could also try closing its Music app via the iPad's taskbar : Force an app to close in iOS.
    And do a soft-reset and retry syncing.
    I assume that music and other items sync ok ?

  • When I try to update my macbook air to the new OS X Maverick it say unknown error and to please try again later. This has been going on for a few days and was hoping someone can help. Thanks.

    When I try to update my macbook air to the new OS X Maverick it say unknown error and to please try again later. This has been going on for a few days and was hoping someone can help. Thanks.

    After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
    b0n0b0
    Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
    Mar 15, 2014 9:05 AM (in response to Terence Devlin)
    Got it! Thanx.  What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed.

  • Linkification (any version) does not work with FF9.0.1. Here we go again! Same old problem. Why don't you guys develop a permanent fix??!!! Don

    Here we go again. Same old problem with FF updates. FF9.x.x will not allow clickable internet links. They are dead when typed. ALL IE versions have clickable links BUILT IN! Why can't you do it??? Don't blame it on "third party add on incompatiblity." It's not their fault. It is YOUR fault for not including it. Do not blame users either.
    xpi files are not compatible with FF9.x.x even when dragged on to it

    '''''Linkification''''' was not developed by Mozilla.
    *The third party developer appears to have abandoned the Add-on (no longer updates it).
    *The last update available on the Mozilla Firefox Add-ons site ( https://addons.mozilla.org/en-US/firefox/addon/linkification/ ) was made compatible only through Firefox 3.6.x
    *The developer posted version 1.3.9 on his/her own site which was made compatible through Firefox 4
    *'''''Read the comments section on the Add-ons page for suggestions.'''''
    **I would NOT download from another site as you do not know what you might be getting.
    **You can install the following and force compatibility in Add-ons > Extensions
    ***https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/?src=ss
    **Under "Reviews", click "See all ###user reviews". The suggestion ''by marwn098 on November 11, 2011'' is the only one that I would recommend.
    ***Link to that suggestion --> https://addons.mozilla.org/en-US/firefox/addon/linkification/reviews/321220/
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You may need to update some plug-ins. Check your plug-ins and update as necessary:
    *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
    *'''''Adobe Shockwave for Director Netscape plug-in''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
    *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
    *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
    *'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

  • My mac wont turn on. It is charging and the on light is on when the computer is shut but once I open it the light turns off and the screen is black.  I turn it off and then on again and the start up noise goes but it is still black - Help!?

    My mac wont turn on. It is charging and the on light is on when the computer is shut but once I open it the light turns off and the screen is black.  I turn it off and then on again and the start up noise goes but it is still black - Help!?

    Claire, please post your machine specs as requested. There are some variants of the MBP with specific hardware issues. Example: the older "silver key" MBPs with 2.2Ghz and faster processors can have a defective video chipset that produces a black screen or distorted video. That problem is covered under an Apple program that will fix this at no cost to you if you computer is that model.
    Do "About this Mac" from your Apple menu and, in the resulting window, click the "More Info..." button. That launches System Profiler for you. The first screen looks like this:
    The second line, "Model Identifier" (or "Machine Model" if you are running OS10.4) precisely identifies your MBP variant. Post that, and include it in your equipment info in your profile for future posts. That means people don't have to ask, and you get faster help that is targeted to your specific model. Saves everybody a bunch of keystrokes and you get better advice.

  • When apple iPhone 4s battery completely drain out and recharge again,no out going or incoming call can be sent or received

    when apple iPhone 4s battery completely drain out and recharge again,no out going or incoming call can be sent or received until rest the phone completly. Do we have any solution for this?

    The problem was only for calls and network and other functionlities were working fine. So i did reset  through settings-general-Reset-Reset all settings and re tried then it worked fine. But this is only a temporary solution  need a permanent fix.

  • LOCAL Weather Channel 49

    What has happened to my local weather - channel 49?!!! If I wanted to watch the weather channel I turn to 119. Now my local channel has national weather information. My dad lives in southeast PA and said that it took two weeks before his local weather was restored. Please put it back to local weather! 

    Where are you located?
    If I remember correctly, the PA outage was due to a hardware failure.
    May be the same in your area.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • I accidentally deleted my ipod touch 4g from mobileme is there any way to find it again with out going on that ipod

    i accidentally deleted my ipod touch 4g from mobileme is there any way to find it again with out going on that ipod can i like call apple or something

    If you mean that your deleted the MobileMe account from the Mail...Calender Settings on the iPod then your are out of luch.

  • Local TV channels

    Hi, I currently have Internet services only with Verizon FiOS.Since my TV is not in the best position, an indoor TV antenna is not working properly for us so I was exploring the possibility of getting the Local TV channels through Verizon. I know you can get the "FiOS TV Local" which costs $12.99/month, the question is:Does anybody know if Verizon encrypts these local channels? They've offered me to get the HD digital adapter for an additional $11.99/month but if they're not encrypting/scrambling the local TV channels then I shouldn't need that. Option B would be using the FiOS app for Xbox, in which case I know for sure I wouldn't need that adapter. Thanks!German

    Well.. I'm trying to add FiOS TV Local and even though they're not encrypting these channels they still require me to rent at least one STB. So, if I don't have a TV (just a computer) but I want to watch the local TV channels and buy the service from Verizon, you're obligated to rent a STB for an additional $12/month. I was actually planning on using the Roku player (as I don't have a coaxial outlet near the TV) so it's seems the only option is to rent the STB and leave it in the garage unplugged. I don't know why I was expecting something different from Verizon, all the cable companies are the same.

  • Same here, Just upgraded to 6, and no WiFi, just goes to a Apple log-in screen, which it can't find.  HELP

    Same here, Just upgraded to 6, and no WiFi, just goes to a Apple log-in screen, which it can't find.  HELP

    Make sure your Apple TV is on the same network as your iPad. The SSID and password of router must be set in your Apple TV.
    http://i1224.photobucket.com/albums/ee374/Diavonex/491f4b34c45018abef609c832b0f2 56a_zps0d1c18e7.jpg
    Message was edited by: Diavonex

Maybe you are looking for