Here we go again. My internet is dropping out and ...

Question

I'm disabled seriously disabled my internet is actually my life.
Three four weeks ago I had a phone call about going onto the new  sytem, I was told it would cost no more then £2 a month and would be a massive difference to me. I said is that the total cost and they said nope you also have to pay £60 for an egnieer to come oiut and £30 for the modem.
I said at this time I just cannot afford this and the lady said oh come on your can afford that have you thought of cutting back on something, and I said I cannot live now and we are already cutting back, she then asked can you not get others to give you some money.
I ended up putting the phone down on this lady I know these people are on commission but this was getting ridiculous .
Since this phone call all I have had is my broadband dropping out four or five times a day and it obviously done to try and get me to change.
Now then I get £96 a week in ESA benefits to live on and pay my way the Internet to me is a luxury item one I'm struggling to pay for, the phone lines is expensive and the Internet is paid for by me cutting back on other things I cannot afford to pay more especially not an extra £90 and I dislike people trying to sell me something and telling me I should cut back.
Leave my Internet alone I've had my son replace all the lines and I've had a new filter, but your chap working on the phone lines three weeks go means my phone lines is now really noisy again. I cannot afford the new Internet system it to much for me ton pay for.
I've been with BT all my life actually all my life, and at sixty two now I do not want to change but if you force me to go I will.

Answer 1

I appreciate you may not be able to do some of the requests but maybe you can get some help from your son but in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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