Here we go again - signal problems

After a relatively quite 2 whole months of solid service, two nights ago my signal started flaking out again.  Back to a single bonded channel on upstream at 57 DbMv (so yeah, barely hanging on at all) and the infamous (unrelated but miraculously always occurs at the same time the Internet signal has problems) X1 unable to reach the server. Called in this a.m., and was unceremoneously disconnected after 8 minutes on hold waiting to talk to someone.  I guess I have a new plan for the weekend - instead of getting any honey-do's done, I'll be trying to convince Comcast that there is a problem again.

mohoelx wrote:
Well nuts - that didn't last long!  Internet blinked about dinner time, and we're back to the solid 57 dBmV on a single channel.  Then of course, completely unrelated, the X1 went out (RDK 03032 untul power-cycled, then RDK 03004).  Spent way to long on the phone testing, power cycling, etc. and the rep says need to send a tech "with equipment in case it needs to be replaced".  Yeah, my two X1 boxes both died at the same time along with my modem... Why can't they update the script to address LINE problems?  And of course, the earliest they can get here is Thursday.  An hour later, the TV is back online ... do I dare power cycle the modem for the internet side again?  Listening to the Royals on the 'net so, no, will power cycle the modem later.  Frontier is coming out Friday. Can't wait to see if I can get solid service from them.
I did a few checks from our end and was unable to to see any clear drops in the pass 2 days. However, I did see a lot timeouts and drops on the modem up to late night  the 8th. If nothing has recently changed the we do surely need to have a tech check this. We would hate to lose you as a customer and this should be something that can be addressed. I also checked the area itself and was unable to see any similar issues with other customers, because of this there is a big chance that the issue might be at the residence. A tech going out would be the best way to determine the source of the problem. -FC 

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