Here we go again V04 error
Oh well is was good for a few days. The line appeared to be fixed but I'm getting the error again. The kids where enjoying the new film The mask and poof it was gone. I've reset and done all the necessaries but nothing. Looks like I'm never getting bt vision.
Solved!
Go to Solution.
i think this is what you need
Connection time
0 days, 03:02:16
Downstream
2,104 Kbps
Upstream
723 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 6.0 dB
Line attenuation (Down/Up)
47.3 dB / 24.9 dB
Output power (Down/Up)
3.2 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1053 / 20
HEC Errors (Down/Up)
568 / 0
Error Seconds (Local/Remote)
962 / 10
1. Product name
BT Home Hub
2. Serial number
0947002316
3. Firmware version
Software version 4.7.5.1.83 (Type B) Last updated Unknown
4. Board version
2.0B
5. ADSL uptime
0 days, 03:04:32
6. Bandwidth
723 / 2104
7. Data sent / rec’d
8.3 / 33.5
8. Broadband username
[email protected]
9. 01268636751
Connected
10. BT FON
Yes
11. Wireless network name (SSID)
12. Wireless connections
Enabled
13. Wireless security
WPA and WPA2
14. Wireless Channel
1
15. Firewall
Default
16. MAC Address
00:21:04:E5:1C:58
17. VPI/VCI
0 / 38
18. Line profile
Interleaved
19. Software variant
20. Boot loader
Similar Messages
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Been geting V04 errors now 3 months but only after 10pm at night. 17mb connection 13mb throughput. No line problems. Everything has been changed except my silver box connected via SFSB and data cable to box now BT want to swop the box but its only after 10pm at night and i dont want to wait in for a day to swop the box for something thats not going to work. Anybody else had the same problems ?
Regards
TallyHi tally100,
Could run run a speed test after 10 pm and forward me the results please?
If you drop me in an email please using the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
BT Vision V04 error after upgrading to BT Infinity
The situation:
Before last Thursday we had a BT Internet ADSL account with BT Vision. Everything worked fine, although our download speed was only about 2.5Mb. On Thursday we were upgraded to BT Infinity. We now have very fast Internet access - around 35Mb download and 8Mb upload - but since the upgrade, BT Vision has stopped working. It reports a V04 error immediately whenever we try to watch any BT Vision on-demand programme or film, although BBC iPlayer on the BT Vision box still works fine.
We have called BT support about this, but they seem to think that our internet connection isn't fast enough to support BT Vision and there must be a problem with our line. We have pointed out that the internet speed is MUCH faster than it was before when everything was working fine (how can 35Mb be too slow when 2.5Mb was plenty fast enough?) but they can't seem to get past this and just want us to continually reboot the Home Hub and run speed tests on a PC. To make matters worse, the BT speed tester they want us to use never seems to work properly, and this only further convinces them that our line is too slow.
To give some idea of how "slow" our line now is, we can stream HD content from YouTube and BBC iPlayer on our PCs over wireless connections without buffering. Other speed testers such as www.speedtest.net currently report 37Mb down, 8Mb up, 15ms ping and 0% packet loss. As I mentioned before, even the BT Vision box itself has no problems streaming programmes from BBC iPlayer. So why have the other BT Vision services stopped working when we upgraded?
We thought we were actually making progress on Saturday, when we finally managed to get someone to check our account rather than blame our line speed or ask us to reboot the router yet again. We were then told that something called "quality of service" wasn't switched on, that they would switch it on and call us back either later that day or early the next day. But when the call eventually came this evening it was back to square one. "Has your broadband speed improved? Can we run a speed test?"...and BT Vision STILL doesn't work.
This is all getting very frustrating and slightly worrying. How do we go about getting our BT Vision service back and are we going to get our BT Vision subscription refunded for the time we are unable to access the service?
Has anyone else experienced a similar problem? Any advice on where to go from here would be appreciated!We have now been without BT Vision on-demand services for a week and don't seem to be any closer to a resolution.
After more wasted hours of frustrating phone calls, being passed from department to department to department, fobbed off left right and centre and continually asked to reboot the Home Hub, we finally have somebody in the UK who appears to have taken ownership of the problem (we've been advised not to talk to anyone else). Three other BT support people had previously told us the problem was that QoS wasn't switched on, that they had now done so, and that the problem should now be fixed, but that turned out not to be true.
Now we are told that there is a "TRF" (I think) problem - something on our account hasn't been set up, so the BT Vision box can't communicate with the on-demand servers. We were told this was now fixed, but that it would take 18 hours to take effect. Over 24 hours later, nothing has changed and our support guy is now on holiday until the weekend.
Although I'm not the main account holder, and therefore not the person who has to deal directly with BT support on the phone, even I am getting annoyed with all this. I'm starting to get concerned that either BT Vision isn't actually compatible with BT Infinity (can anyone confirm they have this combination working?) or that BT are incapable of fixing this problem and we will have to cancel our BT Vision account. That would be a real shame, as it's an excellent service when it works, but there's no point in paying for a service that BT can no longer provide.
If anyone else out there has had a similar problem, how long did it take to get it resolved? Weeks? Months? What did the problem turn out to be in the end? Any more pointers on how we could possibly nudge BT support in the right direction? -
I keep getting and error when I try to start my iTunes. "Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, Then install iTunes again. Error 2(Windows error 2)".... I have uninstalled and reinstalled several times and the error still occurs!!! This started happening after I installed the 10.3 update
I took the time to research it and come across a couple of people who experienced the same trouble and so I listed some of there steps(with Credits) and some people said that they worked.
Here is the original Link:
https://discussions.apple.com/thread/2151777?start=0&tstart=0
OK, this worked for me:( Original Post by r0tt3n4pp13)
1. Save iTunes install file to your desktop.
2. Disconnect from internet.
3. Disable Firewall/Security software.
4. Run install. Note that it installs Application Support and a bunch of other software this time.
5. Run iTunes.
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8. Download Watchmen Director's Cut post haste.
OR!
(Original post by Cr4z33)
1. Download and install WinRAR.
2. Right-click the iTunesSetup.exe icon and choose "Open with WinRAR".
3. Once the EXE is opened in WinRAR, double-click AppleApplicationSupport.msi and when the installer window is open choose "Repair".
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If you get the V04 error message on BT Vision it means you may have a problem with your On Demand service. Slow broadband speed is usually the main cause.
Updated V04 error message support has now been launched to help with these problems, you can access this by clicking the link below. Follow the steps on screen to get advice on how to resolve:
Fixing V04 Errors on BT Vision
Check out this handy link for info and help with other BT Vision error codes
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.Hi Folks,
I am tidying up our sticky threads so have decided to archive a few more. The links of the Sticky threads that I am archiving can be found below, just encase you want to view these again.
New IP Channels - 28-02-2014
System update on June 23rd - Problems with accessing or playing on demand programmes - 20-06-2014
System update on June 24th - Problems playing On Demand programmes - 20-06-2014
Temporary issue with BBC iPlayer - Issue resolved - 21-07-2014
Problems receiving local TV Channels - 24-02-2014
Sky Sports 5 launch on Vision+ box - 11-08-2014
National Freeview Retune - 3rd September 2014 - 01-09-2014
BT Vision - Fresh New Look - 11-09-2014
ITV Retune on Monday 2nd February - 30-01-2015
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support
Any ideas?Hi Serpent,
Try the following Steps:
open activity monitor and close all Adobe related applications
navigate to: /Library/Application support/Adobe
In that directory you will see a folder named OOBE - Rename that folder to OOBEold
Navigate to: MAC HD /Application/Utilities directory
In there you will see a folder called "Adobe Application Manager" - delete it
Download the Adobe Cleaner Tool from here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Open the Cleaner Tool and choose to clean "Creative Cloud" only.
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Increase the DB size in Azure gives the following error
Msg 40197, Level 16, State 1, Line 1 The service has encountered an error processing your request. Please try again. Error code 40671.
i have used following ALTER query,
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Regards
VelHi Taiye,
According to your description, in theory, we can modify the size of database, and the T-SQL statement in your post is right. So we need to verify if there is no problem with network when you execute the modification statement, in addition, you must be connected
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If the error is still exist, the Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated.
Thanks,
Sofiya Li
If you have any feedback on our support, please click here.
Sofiya Li
TechNet Community Support -
DO NOT GET BT VISION: V04 ERROR
Let this be a warning to anyone thinking of getting BT Vision or any other BT product.
I ordered BT Vision to go with the BT Infinity installed the previous week. The box duly came on the activation day (Friday). Unfortunately I was getting the V04 error from the off. However I thought it might take till midnight for everything to be active so I waited till the next day. Sadly it was still not working so I did all the things recommended on the BT support website to no avail. This was with both the Home Hub 3 and my Apple Time Capsule (which I had been using fine with the Infinity Modem). I had also run the BT Speedtest checker and was getting download of 35Mbps and upload of 8Mbps.
I rang BT Vision support to be told to do the same things I had already done. I was told it had been escalated and to expect a call back by midday. By 6pm I had still not received a call back so rang again and waited 15-20 minutes just to speak to someone. I was told that it was a broadband fault and that BT Wholesale would need to look at and I would get a ringback between 8-11am today. This window passed so I have rung BT Vision support again who took 30 minutes to answer then put me through to BT Broadband support who have told me there is no problem and now my call has exceeded 1 hour I am now in a queue to speak to BT Vision support again.
While I have no problem with things being faulty I do have a problem when I am repeated promised things that do not happen and then passed around departments, who are passing the buck, and don't know their backside from their elbow.
I was really reticent about going back to BT but Infinity is the only way to get a reasonable broadband speed in my area. Don't make the same mistake I have.Evil_Dan wrote:
Let this be a warning to anyone thinking of getting BT Vision or any other BT product.
Hi Evil_Dan, Well I thought you'd discovered something sinister with the Vbox
I ordered BT Vision to go with the BT Infinity installed the previous week. The box duly came on the activation day (Friday). Unfortunately I was getting the V04 error from the off.
I had also run the BT Speedtest checker and was getting download of 35Mbps and upload of 8Mbps.
When you carried out the speedtest, did it present a QoS result?
Try watching an On demand title, stop it, wait a few mins and then run another test
You're looking for Assured rate test - if it isn't there, then chances are BT have forgotten to enable it - it's needed for Vision to work
-+-No longer a forum member-+- -
V04 error resolution is a pain
using the on demand function we get the V04 error message, I go to the site and im directed to the speedtest where i have to use the ethernet connection which I cant do because the modem is on a different floor, not to mention the whole site is lousy and hard to read, ive given up and gone to the room with sky tv, grumbel grumble
ken1000 wrote:
using the on demand function we get the V04 error message, I go to the site and im directed to the speedtest where i have to use the ethernet connection which I cant do because the modem is on a different floor, not to mention the whole site is lousy and hard to read, ive given up and gone to the room with sky tv, grumbel grumble
Hi and welcome.
I'm not aware one has to use an ethernet cable. Just run the speedtest using your normal connection. The one you use to view Vision. Then copy and paste the full results on here.
Rank - Mostly Harmless. -
So when I plugged in my iPhone 4 (iOS 7.0.4), iTunes told me it needed to update to the newest version... so I did. After installing it it gave me an error (-45019) that said that a required component wasn't installed. I looked it up and people were saying to unistall iTunes and all apple related software and reinstall itunes which i did. I am on Windows 8.1.
Now it gives me this error. "Apple Application Support was not found. Apple Application Support is required to run iTunes. Please unistall iTunes and install iTunes again. Error 2 (Windows Error 2)." I did this and it gave me the same message... Please help! How do i get iTunes running again?Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
It says this when I try to open iTunes:
Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
Error 2
I've tried uninstalling it and installing it several times. I've tried to download Apple Application Support separately but it just says:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4... Please refer to Help and Support for more information. HRESULT:0x800736FDYou have missing information in your Windows programming.
You need to repair your computer so it can run iTunes. If you plug those error codes into your browser you may get an answer. -
My daughter forget her password and now her ipod touch is disabled. Red message says to connect to itunes. When I do connect to itunes, the device is not recognized and then a message comes on the screen that says it is locked and to enter the password to access it. I cannot access the password and since itunes does not recognize the device, it does not come up on the list on the left, i cannot reset it. What do I need to do so she can use her ipod touch again? Thanks
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
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Cannot install ITunes--Mesage is "Apple Application Support was not found. Apple application Support is required to run ITunes Helper. Please uninstall ITunes, then install ITunes again. Error 2 (Windows Error 2)
See Troubleshooting issues with iTunes for Windows updates.
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Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?
Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
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Like beaniespike and yourselves...I've tried everything to install itunes on my PC Vista Home Premium 32 bit system. Had older version of itunes running well on it but then just bought Ipod and hooked it up and was told to upgrade by uninstalling old version and reinstalling new version..oops..then the nightmares
Uninstalled /reinstalled
Disconnected all firewalls and antivirus and even uninstalled them with Revo..
with that effort..I then used winrar to extract to a file and manually install each piece..
all load EXCEPT Apple Application Support..but only if I do it manually..
Quicktime had to be manually installed.
Changed RegSZ to 0xFFFFFF value..still same error An error occurred during the installation of assembly policy 8.0 microsoft VC80. CRT, type =..blah, blah blah..ending HRESULT.... in middle of install..then at end error Apple Application Support not found error 2.
Whew..sooOO frustrated! Have Visual C++ 2005..am having trouble installing upgrades to it..
Windows Installer likes to quit alot..not sure how to fix that..urgh
Want to trash Ipod and itunes all together since finding solution that works for 2 days straight has been in vain!
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