Hey just got infinity installed help

Ok had it put in about an hour ago was hittin 40 meg easy now 1 hour later am down to 24 meg is it just the time of night or what

Hi
It has a week or two training period.... best not turn the HomeHub off in case it gives the exchange a false "fault" indication which reduces your IP Internet Profile.
I would try the http://speedtest.btwholesale.com/ and ensure you are using a wired connection to get a reference speed reading.
After the test results are displayed you can then click the "Further Diagnostics" and entering your phone number.
As you're such a new installation you might have to wait a few hours/next day until the number is on the BT database.
Anyhow when the "Further Diagnostics" completes it's test you will get your download and upload IP settings.
These IP settings are the max speed the Dynamic Line Monitoring equipment at the exchange has put you on to provide a reliable speed.
During the training period they could change, so it's worth noting them so you can see what is going on and you can add the info to any further postings.
Example of my IP for 76Mbps Infinity service is below.
Hope this helps you gather info.
Additional Information:
IP Profile for your line is - 46.83 Mbps
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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Hi Just had infinity installed

Hi I have just had infinity installed because of an ongoing rein issue which screwed my Talktalk asdl down to 1meg.
After 9 BTOR visits I was informed where the problem was coming from but that no one was able to enter or contact the house that the problem was isolated to.
This left me to the infinity option which thankfully has bypassed the problem and i am getting 37 meg(woohoo!)
I do find it amaxing however that neither TT or BT has any rights to deal with the person who is messing up mine and others in the road and you are expected to deal with it your self.
Looking forward to better service from BT and great speed than before
Geoff

geoff51 wrote:
How do you read PM's on this forum as I cant find any link to click on? OK found PM link Doh!
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Just had Infinity installed, upload seems very low...

I literally just had Infinity installed and on the first boot up I was getting 23mb/7mb but now the upload has dropped to 1mb after I cleaned up the cabling (so had to turn off the hub)
http://www.speedtest.net/result/2568953604.png
Is this something for me to be worried about or will it go back up during the 10 day period?

It starts making history of the line as soon as it's plugged in and connected. It will use this information to try and settle the line, after 2/3 days you will see it set a normal IP profile as it think's that is where it will be best at. It's even more vital to not reset it before 2/3 days when you normally see it settle or at least close to after a couple of months you will.
Also restarting at night is stupid as well, you should restart during the day (90%) of time. As that is when less noise is present...
I understand your point though, but it will have 2 be testing at high speeds instead of low to be effective. You can't determine in which state of testing it is in though.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Just got the IP5 Help with Touch Screen

I just got the IP5 and when I touch the icon (phone, mail, camera, etc) it opens but then will not allow me to touch/open or type on the next page; as if it is frozen or locked. Please advise, thank you!

No problems here like that (had since day 1 of sale in US).
I would say try a reboot and see if it clears up.
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Just had Infinity installed - major problem with i...

I have a Goodmans Freesat box.
Until yesterday it was connected to ADSL (around 15mbps) via a HH2 and it worked ok apart from a bit of buffering when viewing in HD.
After having Infinity via HH5 installed yesterday afternoon I can no longer watch iPlayer - it is very slow going through the menus, it is continually buffering & freezing, even on SD, and I keep getting a message saying that there are connection issues.
I've swaped cables but same result.
Nothing has changed other than Infinity + HH5.
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Hi PaddyB
Thanks for reply. Apologies for the delay in getting back to you.
I have carried out the test as per your instructions.
Results as follows - (not sure if relevant but the figures in brackets are what I got using wifi instead of cable connection)
Download Speed = 34.98 (53.31)
Upload Speed = 13.59 (12.53)
Ping Latency = 39.13 (37.13)
I also carried out "Further Diagnostics" and a link to the screen cap is below.
I did not continue any further than this as I feel it is beyond my capabilities.
http://postimg.org/image/3u1lhof4l/
Just to confirm the message I get when trying to use iPlayer on my Freesat box - "a problem with the internet connection has been detected"
Thanks for your help - hope the above information is what you wanted.
Look forward to hearing from you again soon.
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Just had Infinity installed

estimated speed before order was 37.7Mbps. Engineer has just left me with a download speed of 16.5 on a wired connection, the engineer got 18 with his test equipment. He said a house 3 doors down was getting around 38 when he did theirs a few days ago and that he has tested my line which shows no problems so shouldnt be any reason it should be much different. He suggested I ring up BT and let them know and see if there was any cap on the connection.
Obviously when I rang BT I got the usual script that it takes 10 working days (why working days if it is an automatic process!??) before the line stabilises and after 10 working days I will have what was estimated originally.
So, is it normal to get a starting speed so slow and then get faster over the next 10 days or was the guy talking rubbish?

Basically, the guy was talking rubbish. There is some stabalization over the first couple of days, and then continuous ongoing stabalization. The initial connection is usually at the highest possible rate at the time the connection is made, which then lowers a little over the initial stabalization, and then remains stable unless there are changes to the line such as extra noise (or even reduced noise).
It's possible the house 3 doors down had a very different path to the cabinet, or even a different cabinet. More likely there is some other issue with your line. Do double-check your internal wiring; especially that there are now extensions from a junction bex BEFORE the master socket.
~~~
The extra message about not getting extra information is quite common on a new install, as it involves querying back via various servers to the FTTC infrastructure; and the server information about your line is not always updated immediately. I think a couple of days or so is typical, but not all sure on that one ....

Just got FiOS installed today and was given a horrible DVR. Is this normal?

The box is a Motorola QIP6416-2. After an endless installation, I finally got to sit down and play with my new service and was shocked that:
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JohnCF wrote:
The 7232 is just a 7216 with the 500GB drive instead of the 160GB drive.
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Do we have a normal BT Infinity Install or is ther...

We have just had Infinity installed in the Stevenage SG1 area for just over a week and the performance is really strange. Any sizeable download seems to go faster and then slower with a large degree of consistency. I’ve spoken to two other neighbours who have had infinity installed the same day and they have exactly the same pulsing transfer speeds - is this normal for new installs or is something wrong????
The images below are the network traces while downloading a chunky file for my connection and two neighbours - they all look very similar.
The Upload is a solid 8Mb but downloads seem to peak at 36Mb to 0 in a rhythmic fashion every few seconds. We've all been told we need to wait 10 days from install before it can be investigated but surely this is not correct?
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Where do we go to get this investigated as we're all getting nowhere with Boardband support?
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10 Houses Away

Hi,
I'm one of the above afflictees.
Yeah, all the tests have been done with wired only connections, all wireless adapters etc disabled for the duration of the tests.
Depending upon the "Cycle" when your hit the official BT SpeedTest site, I've seen speeds reported from 0.08Mb to 8Mb.
When trying to download large files as a test, averaged over a minute+ I have managed to get about 4Mb, but it is all in very small bursts with 30sec waits beween those bursts.

I just got BT Infinity but need some help!

Hello everyone just joined the infinity club! new to BT! *waves" moved from BE* well i have a slight problem the engineer has came and all is installed and working well but I am not getting the quoted speed of 80mb download and 20mb Upload. I phoned BT up and was told it could take up to 24hours but the line came on fine and seems to be stuck with the old profile of 40mb download and 10mb upload (from what i read on the forums that was the old speed) line is very stable and pings are low. just wanted to double check if i should be worried at all since when it comes to customer support i never have much trust for overseas call centres!

Zerolimitz wrote:
Hello everyone just joined the infinity club! new to BT! *waves" moved from BE* well i have a slight problem the engineer has came and all is installed and working well but I am not getting the quoted speed of 80mb download and 20mb Upload. I phoned BT up and was told it could take up to 24hours but the line came on fine and seems to be stuck with the old profile of 40mb download and 10mb upload (from what i read on the forums that was the old speed) line is very stable and pings are low. just wanted to double check if i should be worried at all since when it comes to customer support i never have much trust for overseas call centres!
Hey thanks for the quick reply!
I just got this message when i tried:
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