Hey my acer bio protection is not working on mozilla help!! i need an add-on

i have acer aspire 6920g and my acer bio protection was working fine on ie but when i put mozilla the bio protection not working
any idea

To get it to restore you use an application that is installed from the CD that comes with the iPod... can you find this and run it with the iPod connected. If it is able to see the iPod just go for a full restore that should get your iPod back to the beginning and you will have to add the music again. If the software tells you no iPod is connected and you know it is maybe you will have to contact Apple or an Apple Store, as for being helpful I have approached them several times with ailing mac problems both inside and out of warranty and have found them very helpful and keen to resolve issue. I imagine at xmas they face a fairly large influx of calls from a variety of people with differing technical abilities making it harder to resolve issues and taking it longer to get through.. just keep trying, I I also have large format HP printers which are under a support contract with HP and now there is support that is a joke... any time of the year

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