Hey my macbook white unibody is coming up with a dark screen that is telling me to restart, how do i get rid of it?
I actually have a couple questions.
I bought a used Macbook 2009 unibody that still has snow leopard. It recently has been coming up with a darkened screen telling me to restart.
My first question is how do i get rid of that? Next i don't no the computer password (luckily its not required to get on the computer or applications) is there a way to change it? Can i wipe the hard drive, its full of personal files? lastly if i download mountain lion, will it wipe the hard drive or get rid of microsoft office?
- Adam
You need to contact the vendor to obtain the password as well as the original install disk. There is little you can do without it.
It sounds like you are getting kernel panics. These are usually hardware related, often due to faulty or loose RAM modules.
What is a Kernel Panic?
http://support.apple.com/kb/TS3742
and http://support.apple.com/kb/TS1892?viewlocale=en_US
http://developer.apple.com/mac/library/technotes/tn2002/tn2063.html
More details here:
http://www.thexlab.com/faqs/kernelpanics.html
Useful articles on how to avoid and eliminate kernel panics here:
http://reviews.cnet.com/8301-13727_7-10344626-263.html?tag=mfiredir
http://www.macworld.com/article/2027201/how-to-troubleshoot-a-kernel-panic.html# tk.nl_mwhelp
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