Hey..Zen Micro Warranty Quest

Hi..
I bought my Zen Micro about 2 months ago and i have not encountered any major problems.... but...
Yesterday I dropped my Micro from a table onto a hard floor...and now...when u shake it a little bit(not agressi'vely just a little shake..) you can here moving parts inside it as if they had broken of inside..now my Zen Micro keeps freezing on the Creative logo... I have tried rebooting i and all that suff but I was wondering if my Warranty would cover this...and if it did..would they exchange over the counter or would they have to send it away..
(sorry for the mistakes I have missed this is a new keyboard and I am trying to get used to it!!!)
Thanks for all your suggestions.....Message Edited by macroman on 08-30-2005 04:09 AM

The warranty doesn't cover accidental damage. If this was bought on a credit card, or you have house insurance, it *might* be covered to some degree.

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Zen Micro Warranty - What a load of....

Word of Warning to those that have bought Zen from overseas as I have.
Some history first. I bought 4 Zen Micro in Feb'05 for my frens thinking the function and the look and feel of the player is better than IPOD and I know the Creative Brand.
I bought the Zen from overseas to bring it back to Australia to use while I was on Holiday. Which I'm sure is a normal thing these days. Thinking to myself that Creative is an international brand surly like any electronic goods now days if something happened to it. I will be covered by some sort of international warranty or at least even take it to Creative in my county to fix.
Anyway out of the 4 Zen Micro players 2 played up ( is ok after firmware upgrade, still acting up and the 3rd one only switched on to the Logo and stuck there. The player is pretty much Died)
To cut the story short I wrote to them with regarding my player is dead, they replied back with some solution (which I received very quick response from creative) but it was still no good. When I asked now that I have a Dead Player that was only purchased not 6 months ago what can I possibly do, this is the response that I received.
"As regards to your enquiry, we would like to extend our utmost serviceto assist you. However, please allow me to explain the situation to you,so that you can have a better understanding in terms of the servicingyour product.We would like to inform you that Creative do not provide internationalwarranty coverage for our retail products. We have an agreement with ourauthorized dealers and distributors that user are to send faulty productto us for servicing through them. In this way, all the freight chargeswill be bear by the distributors/dealers and Creative. This is also toprotect our users? investment in purchasing the original product from anauthorized dealer/distributor in their country.As such, we recommend and encourage our customers to purchase ourproducts in their own countries, and to utilize the service of ourauthorized dealers/distributors. In your case, you are sending the product to another channel but werenot purchased from them but through another dealer, they reserve theright not to take in your product. However, if they are willingly toservice your product, you will have to pay for the product servicecharge of AU$55.00 subjected to their approval. Moreover, if thewarranty period had expires, there will be a replacement cost incurred."
So basically I have been told that my player is dead. And only way to get it fix is for me to fly it back to the place of Origin (and NOT to Creative I was told but rather the shop where I bought it).
I tried calling up Creative in Aus and the customer service there gave me the same answer basically there is NOTHING they can do. But instead they gave me a Mobile Phone number to some guy that can "FIX" my player.
So after spending 400 bucks buying 4 players, I am left with 3 that are with faults and dead player.
If anything else happens to the other 3 player I'm pretty much stuffed.
Unless I go and pay for another 500 Plane ticket, to fly back where I first purchased the player hand over my receipt to the "Reseller" sit there and wait for them to go back to Creative and then come back to me with an Answer there is nothing much I can do.
Thanks alot Creative.
Another Faithless Customer

mupsai wrote:
Says it all when you buy 4 and they all develop faults.
How comes u never bought in ur home country but bought 4 at once abroad? Have they been cheaper than usual? Have u wondered why is that? It seems strange 2 me because I have and it works perfectly, 4 out of 4 seems very strange!Message Edited by ruff on 08-8-2005 :3 AM

Faulty Zen Micro warranty cl

I li've in Cyprus and have recently (early November) purchased a Creative Zen Micro (5GB) through the Amazon.com store. It worked fine for the first 2 months or so, but then started having problems like taking a looong time to switch on. About a week ago, I tried to switch it on but it just wouldn't. At first, all I got was the Creative logo, now nothing - not even that. It looks pretty dead to me . I am now trying to understand how the warranty works.. How will I be able to send this to Creative and have it repaired/replaced? The warranty covers a hardware failure right? I didn't do anything to it-- in fact, I babied this thing since it was my first MP3 player. Any help would be appreciable, thanks.
---Charis

charischristo,
This could be a hard disk dri've failure or it could be a failure on the mainboard. Are you able to get into recovery mode?
http://forums.americas.creative.com/...p&message.id=3
If not, then the method to get warranty repair / replacement is to contact the support center.
Daniel

Zen Micro EQ questi

My Zen Micro was purchased in Nov 04. I downloaded and installed new firmware in Jan 05. Now I transfer my music directly from my computer's WMP0 files, and use no Creative software. Works fine, I'm very pleased with this wonderful player. I have some questions for SSR or Jeremy, or please direct me elsewhere...
Question #: I'm sometimes able to play songs with "EQ off". Other times I need to use the pre-set EQ settings. The two I most often use are "Classical" and "Vocal". Please, tell me what the 5 EQ setting numbers are for each of these two pre-set choices.
Question #2: The fi've frequency settings in my unit's Custom EQ are 80, 250, k, 4k, and 3k Hertz (Hz). Let's say I want to improve or reduce a sound frequency of 800 Hz... Do I adjust ONLY the 250 Hz setting? Or do I adjust ONLY the k (,000) Hz setting (closest to the frequency I want to change)? Or do I adjust BOTH the 250 and k Hz settings?
Thank you for your assistance.
kooch

Thanks, SSR.
As to Question , who would I contact at Creative Labs? My free help days are long gone. Would they consider this "proprietary information"? My WMP0 EQ has 0 frequency settings, twice as many as my Micro. It also has a "Classical" and an "Opera" pre-set, but the settings are spaced differently.
I've "guesstimated" what the Micro settings might be, using the WMP0 settings, and I'm close, but I'm also off a little bit... Hence, Question #2...
God, I hate reinventing the wheel...
kooch

Zen Micro remote quest

I've been looking at players and liked the Micro and Neeon,as it seems the Neeon's been phased out in favour of it the Micro seems the one for me.
My main requirements that most players seem not the feature were a remote so I don't have to keep fishing the thing out and really would have prefered a player with Flac or other lossless support,but I guess mp3 will have to do.
The question I have is regarding the remote,I was happy when I finally discovered it has one as an optional extra and that closed the deal but I have one question.
On the Cnet review for it , http://computershopper.com.com/Creative_Zen_Micro_5GB/4505-6490_7-35927-3.html?tag=nav
they claim
"Everything that comes in the box (plus the optional wired remote) matches."
The picture also shows a much cooler looking remote than the one in the shop,that I take it has the same colour as the player you choose.
Are they not available?

The wired remotes for the Zen Micro are not available in the same full range of colours that the player is, but you can get it in black and white. You didn't mention what region you're in, but here are a few links:
US online store (they have it available in Black/Black, Black/White and White/White)
European online store (available in Black or White)
Cat

Charging Zen Micro battery quest

Hello all,
I went to charge my Zen Micro 5Gb last night. Plugged the usb end into the Micro and put the plug in the wall socket and the Zen showed it was charging, but I had caught the lead between the li've and neutal pins of the plug, so it wasnt flush in the wall socket.
I unplugged, moved the cable and plugged back in (a matter of no more than 5 -0 seconds) and the Zen did nothing, just a blank screen.
Pulled the plug out again and waiting this time before plugging back in and all went well, 3 hours later all charged.
I assume I spiked the battery? Could I have done any harm to the battery or player?
Any replies would be appreciated.

I guess at worst you might have had an intermittent connection, which in turn might have damaged the player (constant "spiking", as you mentioned).
If the player is fine though it sounds to me like it didn't suffer any damage.

Zen Micro Power quest

Hi, Im in VietNam right now for vacation... I notice that that power here is different from the USA. In the US they use 0 power, here they use 20. I charge my Zen Micro by computer, would it crash my Zen Micro if i charge it with one of the computer in VN using 20 power?

HI all,
All PC's will drop down this down to the correct voltage regardless of location. Most PSU's on PC's have that little red switch switch which should never be touched that will change the PSU to accept either 0 or 22-240 Volts. So in short the PC's PSU does the work to drop this down to a standard voltage regardlesss of location.
Also the power supply thats available for the Micro will accept any global voltage (0-240 v).
Hope this clears it up.
John

Zen Micro Recorder quest

I used my Micro to record my son's gig (wow...sound was actually pretty good, picked up all the solos even) but I wanted to transfer the files to my pc and they don't show in zen explorer. Explorer shows "tracks" playlists albums artists, but I didn't see recordings anywhere. Ideas?
Also, where is the microphone on this thing? I look at it and don't see one anywhere ;-)

SSR wrote:
There's no way to connect a microphone to the Micro.
I tried to conect my microphone to the Zen Micro through the headphone jack. It works. To make sure that I was really using the microphone instead of the built-in recorder, I recorded "high-volumes of sounds" (read: Shouting). It did not have the problems normally associated with the recording of loud noises.

Zen Micro Case Quest

Not sure this belongs here...but I have a question about the Creative Zen Micro leather case. You shouldn't get magnets near Mp3 players such as a micro, but the leather case shuts with a magnet. Is this actually safe, or can a keep using mine?

Should be no problem. The magnet is very weak and will not interfere with the player...
Ply

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Hi there,
I got a Zen Micro today and I'm trying to get round learning how to use it since it differs quite a lot from the Muvo2 I used to have.
Something strange happens when I try to sync the player with Windows Media Player 0. Most of the files get transfered without any problem, but I always get an error message for some of them, telling me that they are corrupted when I know for a fact that they're not.
Has this happened to anybody else? Did you manage to solve the problem? I'd sure appreciate any help I can get.
Hope you all had a good Christmas Day!
Charlie

Oh, thanks for that. I just wanted to use Media Player as much as I could so I wouldn't have to install or use a new piece of software. As for the files, they're all mp3 or wma.

Zen Micro Firmware Questi

Hi!
I bought a Zen Micro a couple of weeks ago and I've allready got about 600 songs on it. At the moment I've got the .02.05 Firmware and I'm considering to upgrade it to the newest. So the my question is: Can the upgrade effect the player in anyway? And I've also heard that songs and other stuff that are in the player might get deleted...is this true? Is it really any reason to uprgrade? Is there alot of important or cool improvments in the newest Firmware?
I really hope someone would answer some of my questions, thanks anyway :smileyvery-happy:

You don't HAVE to upgrade your firmware, but I certainly would recommend it-mainly for the increased battery length you will get from the reduced standby time (further details of the firmware changes are on various threads here)
As long as you are upgrading to version ..0 you will not lose any songs from your player- this will only happen if you go to the playforsure version 2 firmwares.
don't be put off by comments regarding the ..0 firmware- it works well & definitely is good to increase battery time.

New Zen Micro - Few Questi

I intallled the software and let it charge. Is it done charging when the lights stay off?
How do i turn off the zen micro?
When i transfer songs to it, can i leave the songs in the file folders that organise the songs by album?

you can generally transfer the folder of files, i've never tried dragging the folder its self to the player but it might work.
the player doesnt come up as a dri've letter just a device, but yer.
you can use any software compatable with it, i mainly use real player or zen micro media explorer, or if im already in it winamp (with plug in). use what ever software your most cumfortable with. WMP mand music match also support it.im sure there are lots of things otu there that will.
you can view by album, its not orgaising the music its displaying it in that way, just go to music libary, on the player, then select album.
means its new mine came with .0.03, im not running ..0 and happy with it, V2 is play for sure, so its down through WMP.

Real Player Zen Micro Transfer Quest

I have some files I purchased a number of years ago via Real Player. They have an .rax extension and when I try and transfer them to the Micro I get an incompatable format message. I was just wondering if anybody knows a way to transfer these files to the Micro. Thanks for any help.
Phil

stemshady wrote:Just got my micro yesterday. I?m very pleased with the player. I previously had the IAudio M3. It was a decent player but the display on the remote drove me crazy and I was looking for something a little smaller. Anyways I must say that I?m disappointed with the Creative software. I find it very clunky. I had written syncing software for the IAudio , unfortunately the Zen Micro uses a proprietary driver that it uses to recognize the player. I?m guessing I will be able to use the SDK from Windows Media Player 0 to recognize the device but what a pain. It should just be recognized as a USB storage device. Anyways my real problem is that the transfer speed seems very slow to me. I?ve tried Windows Media Player, Creative MediaSource Organizer, and the Zen Explorer and all of them have disappointing speeds. Has anyone else noticed this? I?m running with firmware .02.05.
The transfer speeds should be much faster if you use one of the MTP firmwares (2.xx). Also, are you using USB 2.0?

Zen Micro Playlist Quest

So, for my micro, i use the organizer to transfer songs. After i transfer songs from my pc to my zen, i sometimes want to transfer some of those songs into a self-made playlist. but the songs in the playlist seems to be in the order i put them in, not in alphabetical order. is there any way i can reorder my playlist so the songs are listed in alpha order?
It might be simple, and it might be right in front of my eyes, but eh.
thanks

I had a quick look at ZMME and couldn't see a way of editing playlists. I didn't browse the player through Explorer though, I used the stand-alone version.

Possible problem with Zen Micro, quick questi

The top button on my Micro, the Play/Pause touch button, is quite a bit brighter than the other 5 buttons and the glowing ring around the edge of the player. They're fairly dim in comparison. The play button is pretty bright. Is this normal? Also, the player is plugged into the system and idle with the USB cable as I type this, and all the neon is slowly dimming in and out... is this normal too?

All normal,
rather funky isn't it's
If you peer into the ZenMicro from above the display, while on, you can see the 3 LED's. The center one is very close to the Play/Pause button so is very bright. The pulsing is to show it is charging.
jake

Hey..Zen Micro Warranty Quest

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