HFM 11.1.1.2----Error in creating new application----HSS error

Question

Hi,
Seasons greetings for New Year 2010.
We are facing an issue in EPM system 11.
Issue:
We have installed HFM 11.1.1.2 in one of our development servers and unable to create applications. We get the error “There was an error retrieving the User Management project list. Please verify that a project exists.” We get the same error while creating via workspace web-client.
Logs:
The Hfm logs have the following entry:
Error11*<System user name>*01/07/2010 14:53:37*CCASSecurity.cpp*Line 727*<?xml version="1.0"?> <EStr><Ref>{F48799FA-FF2A-4C80-B453-85B8D3A6FECB}</Ref><AppName/><User/><DBUpdate>1</DBUpdate><ESec><Num>-2147216704</Num><Type>1</Type><DTime>1/7/2010 2:53:37 PM</DTime><Svr>svrxxxxx</Svr><File>CCASSecurity.cpp</File><Line>727</Line><Ver>11.1.1.2.0.2207</Ver></ESec></EStr>
*Note that <System user name> is the system administrator name with which IIS was configured.
HFM error log consultant has the following error entry:
{F48799FA-FF2A-4C80-B453-85B8D3A6FECB}
System Message Summary
An unknown error has occurred in the HsxAuthentication object.
System Message Details
Error Reference Number: {F48799FA-FF2A-4C80-B453-85B8D3A6FECB} Num: -2147216704; User: Type: 0; DTime: 1/7/2010 2:53:37 PM; Svr: svrxxxxx; Application:
File Error List
File: CCASSecurity.cpp Version: 11.1.1.2.0.2207 Line: 727 Error: (-2147216704)(0x800412C0)(An unknown error has occurred in the HsxAuthentication object.)
XML Error String
<?xml version="1.0" ?>
<EStr>
<Ref>{F48799FA-FF2A-4C80-B453-85B8D3A6FECB}</Ref>
<User></User>
<DBUpdate>9695536</DBUpdate>
<ESec>
<Num HEX=0x800412C0>-2147216704</Num>
<Description Src=HFM>An unknown error has occurred in the HsxAuthentication object.</Description>
<Type>1</Type>
<DTime>1/7/2010 2:53:37 PM</DTime>
<Svr>svrxxxxx</Svr>
<File>CCASSecurity.cpp</File>
<Line>727</Line>
<Ver>11.1.1.2.0.2207</Ver>
<DStr></DStr>
<ExErr></ExErr>
</ESec>
</EStr>
Server Configuration:
Windows XP with 2GB Ram
IIS 5.0
DCOM enabled
SQL 2000 SP3
Applications:
HSS 11.1.1.2
Essbase 11.1.1.2
HFM 11.1.1.2
EPMA 11.1.1.2
FR
Other configurations:
Java version "1.6.0_11"
Able to open workspace and EPMA (dimension library, Application library etc).
*All applications are configured to one database except EPMA which is configured to another database.
Kindly guide to what could be the possible error and the workaround.
Thanks and Regards,
Ankit

Answer 1

Hi Ankit,
You should check the provisioning the user has in Shared Services. As you said that everything else works OK, I assume that your Shared Services server is running. Make sure that you give admin rights to the native user 'admin' and try to login to HFM to create the new app. Make sure that the domain field is blank.
Luis