HFM Intercompany match reports won't display

Are there any specific system requirements for HFM intercompany match reports to display? Almost all of the users of our current HFM application are able to successfully run match reports, however one user in particular is unable to render the reports. In order to remove the question of user access, I want to confirm that this user is in the same security groups as others who are able to successfully run the reports.
My assumption is that there are settings on the individual user's machine that are preventing her from displaying the report. Has anyone else experienced this issue?  Could she be missing a plug in or some system configuration that is required?
Thanks in advance for your responses.
Scott
EDIT:
User had Google Toolbar installed.  Even though IE pop-up blocker was turned off, Google was stopping it from rendering.

Hi
1. Open Internet Explorer. In the "Tools" drop-down menu, select Internet Options
2. You will now be presented with the "Internet Options" screen. Under the "Security tab," click Custom Level
3. You will now be presented with the "Security Settings" panel, scroll down to the "Downloads" section. Under the "Automatic prompting for file downloads" subheading, click Enable. Choose Enable under the "File download" subheading as well. Then click OK to confirm the security settings have been changed on your browser
Also make sure that you are following the below Oracle Knowledge baes article.
  Internet Explorer (IE7, IE8 and IE9) Recommended Settings for Oracle Hyperion Products [ID 820892.1]
thank you
Regards,
Mahe

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