HFM Web Session Crashing when selecting certain brands

I have an issue where one user is expereincing the following:
HFM - Sys9 - version 9.3.1.2
When a user selects a specific custom2 dimension (in this case a brand member) when trying to input data in a DEF the web sesion crashes.
Other relevant info:_
1. Only one user is experiencing this issue.
2. User has msxml 4.0 sp2 & msxml v6 installed on the local computer (as recommended by Oracle)
3. IE crashes when certain brands are selected
4. If Firefox is used then web session does not crash when the same brands are selected
5. User has the same IE version as rest of the users
6. Only certain brands are causing this issue. To emphasise, it does not crash for other users and nor does it crash when using Firefox.
Any ideas om how to solve this issue. Thanks in advance

Here is a thought .... Do the crashing brands have any special chars in them ? like "_" etc.
Compare Tools->Internet Options->Advanced settings between the crashing user and a non crashing user.
Not sure ilf this will solve it ... but its a place to start

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