HH3 Issues and BT's lack of help

Question

Hi all,
I have had Infinity 2 installed since May and so had no issues to begin with as my house was recently Cat5E wired up in all the rooms so have had no reason to use the wireless aspect aside from mobile phones etc. However, I recently installed a computer in a temporary location without access to Cat5E cables so used the wireless connection.
Since doing that ive noticed the performace of the HH3 to be exceptionally poor, and have noticed regular drop outs/slow down which appear to be completely random and sometimes will require a restart of the HH3. It does appear that anything is wrong as no error lights etc on the HH but just no internet although I remain connected to the HH itself. Sometimes the connection will come back in a couple of seconds as though the signal was interrupted briefly.
Ive complained and gone through the usual channels and was sent a replacement HH3 which is showing the same issues which leads me to believe the problem lies with the design of the HH3 itself. BT 'customer care' have tried telling me the problem lies with my computer, with the fact my HH3 is above the computer and not below as apparently this is how it was designed, because the problem is with the servers of the websites I visit etc etc. Basically any reason other than admitting the problem lies with a product that is not fit for purpose.
I have explained that I know a thing or two about networking and so have tried multiple computers, usb adapters, HH configurations etc and the problem continues with the cause seeming to be the HH3. The advisor I spoke to apparently spoke with their engineers and explained that as windows does not appear to display a connectivity error message, the problem must lie with me and not them and although he suggested a HH4 might be worth a try, but I have to pay £110 for this! Apparently spending £41 a month just for an internet service and phone line isnt enough and I should have to either stump up the extra money or put up with a poor service as wireless problems 'arent our responsibility'. Ive also explained that the problems do not happen over wired connection and therefore cant possibly be due to website servers.
Just wondering whether anyone on here experiences similar issues with the HH3 and whether they have upgraded to the HH4 or HH5 and the situation improved as it appears I need to prove the HH3 isnt fit for purpose. Any advice would be appreciated before I have to take this further as I refuse to pay £41 per month for another year for this kind of service.
Thanks in advance.

Answer 1

There are many reports on this forum of the HH3 having poor wireless signal. Some of the things that have helped are
1) A factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. If you have changed either the SSid or wireless key of the homehub this will put it back to the one on the label.
2) Download, install and run inSSider. It will show you the wireless channels and which one your Homehub is on. You want to find the channel with the strongest, least congestion, ie. least number of users. Once you have that you need to change your homehub onto that channel.
See link for insider
http://www.metageek.net/products/inssider/
See link how to change channel on homehub
http://bt.custhelp.com/app/answers/detail/a_id/14094
If these don't help you could always report the homehub as faulty because "it does not  broadcast any wireless signal". They might then replace it but it would probably be with anothet HH3.
If you were going to the expense of changing the homehub I would recommend that you have a look at 3rd party routers. There are many good one on the market for less than the quoted price you have been given by BT.