HH3 slowing down on https secure sites

Question

Hi I'm not too technically minded so this may be straight forward and I'm missing something obvious so hopefully someone can point me in the right direction. I had posted the issue here before with limited response so tried the tech team via email but that seems to have stalled. My connection is c6 MB and that's fine for where I am. All sites load quickly except for any sort of secure site - payments, membership log ins etc. It happens on 3 different devices running 3 different browsers and with 2 wireless and 1 Ethernet so I'm pretty confident it's in the hub or somewhere earlier in the chain ( but I may well be wrong). If I turn off the hub it clears the problem for a few days maybe a week but then the problem slowly returns with secure sites loading slower and slower until they eventually time out. Whilst it is annoying to have to keep turning it on and off it's more annoying when going through payment processes and then at the last hurdle it alls over or you're not sure if it's completed properly or not. The HH3 is c3 months old and our previous HH2 showed similar behaviour but not quie as often. The response to my previous post reckoned something to do with DNS(?) which is when I tried to raise it with the tech email. I had previously tried the live chat on the BT site but after having been dumped out of chats twice and the responses taking over half an hour at a time this wasn't working as an effective route for me. Any ideas?!

Answer 1

Hi John I'm not sure how I would go about changing the dns settings and what to? The bit I don't understand is why it happens on 3 different devices all running different browsers and different firewall packages at the same time. Resetting the hub by turning off and on clears the issue on all 3 devices at the same time without changing any setting on the PF, laptop or iPad. They then all start to show the same behaviour at the same time when it redevelops in a few days time. I can't see how they can all gang p on me at the same time and the decide to clear the problem simultaneously, the only common factor seeming to me to be the hub. How might I change dns in a HH3- is it in advanced settings and is there somewhere I can find that would show me the sort of settings they can change to? Lots of q I know and I appreciate I'm not as IT literates I should be so apologies if the above sounds like an idiot (because it is) Thanks for any help.