HH3 won't connect to Demand tv service

Hi, I have HH3 Infinity service and it works fine, if sometimes a little slow, with my pc, notebook and tablet.  Unfortunately it won't connect to my OnDemand box from Sky.  I've been through all of the usual rebooting, checking connections etc but the box simply won't connect. 
Before I call BT, does anybody know if there are any fixes to this?
Thanks.

Welcome to this customer to customer forum.
This link may help.
http://forumhelp.dyndns.info/hardware/hh5/hh5mode.html
This also works for the HH3.
http://forumhelp.dyndns.info/hardware/hh3/hh3mode.html
You will need to connect to your Sky box using an Ethernet cable.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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