HH5 - Frequent rebooting

Question

Been having issues with my HH5 recently - it was never perfect (rebooting 2-3 times a day) but put it down to the initial setup period, however fast forward some months and it hasn't improved, in fact it's worse - the other day it rebooted itself twice in A 2 hour period and 7 times total in 18 hours.
This can't be right, one of the reboots are tied to firmware scanning every night which is equally frustrating but expected at the moment going by the other posts around at the moment but the others seem to be completely random. Ideas?

Answer 1

Hi Alpherah
Could there be festive lights near the line  indoor / outdoor or anything on a timer -  ie water heater ect
Those two can be especially  troublesome this time of year 
If not, I'd raise  fault & see if the line checks come back with anything that might need an openreach visit.
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
Also check if there is anything up locally with openreach's new checker tool.
http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx
If the test come back with no fault found;
Then possibly research using a openreach modem with the hh5 or get a 3rd party non-bt all-in-one.
These are the two main fixes people use on here for the hh5's mischief.