HH5 Replacement procedure, 2nd time post

Hi all,
I have posted about this before.
In short my HH5 is not performing as it should, it cuts out everyday (1-2 times every 24 hours) and my 2.4GHz wireless on my HH5 seem to stop transmitting for no reason, and I have to disable it through web interface, then re-enable for it to work...for a while.
I wish to have a replacement to see if it is the HH5's fault
I have tried to contact BT chat, but I am constantly being pushed out of the way and re-queued without me even typing a word.
Many Thanks

This is a BT residential customer to customer forum. Your post does not go to BT.
If your HH5 is faulty you will have to report it to BT and they will run through tests with you to establish if it is at fault. If it is and you are in contract they should replace it free of charge. They will not send one out to you just to see if it's faulty.

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