HH5 Speed Drop - Infinity 2

Hello Guys,
I just installed the new HH5 I got for free from BT. I was using the HH4.
I am only getting 47MB download speeds compared to 67MB from the HH4...? Upload speeds seem to be the same.
Ping also seems to be a little higher on the HH5 to 32 from 23 on the HH4.
It's only been a 20 min or so since setting up, should I give it more time or just go back to my HH4 with the Modem?
Thanks
P.S Doing the test on a WIRED connection I am getting what I got on my HH4, it's wireless that the download speed has dropped.
I am using Smart Wireless on both 2.4GHZ and 5GHZ channels.
Any ideas.
Solved!
Go to Solution.

gg30340,
I had given them both different SSIDS when I installed as I before I use to get my iPhone 5 dropping connection but this sorted it.
On the 5ghz today I got 55MB download speeds, but doing a speed test on the 2.4ghz I got 67MB using a wireless connection from my iMac.
I thought using the 5ghz would get me better speeds??
Should I try going back to just using 2.4ghz for all devices with the HH5 choosing which one to use on distance etc? I am just scared the iPhone 5 will start dropping connections again.
Or should I leave it as it is and get my devices to use just the 2.4ghz?? and not the 5 ghz?
Cheers

Similar Messages

BT Infinity evening and weekend speed drops

Hi,
I have a BT Business Hub 5 and Infinity package.
My connection during the working week in the day is usually around:
27.95MB/s down, 4.63Mb/s up and a ping of around 20ms.
Often in the evenings and on weekends the speed drops to around:
1.5MB/s down, 4.5Mb/s up and a ping of anywhere between 20ms and 60ms
I called up BT Business suport and raised a ticket to only have an email the next day stating your issue has been resolved, however it has not been resolved. Obviously they done a test in week day during the day when it is usually fine and not in the evening or on the weekend.
Basically my old 8Mb package from BT was often faster in the evenings and on weekends, with a typical connection of:
3.5 to 5Mbps down and a 0.35Mbs up, ping times were between 20ms and 120ms)
This translates to if I was on my old 8Mb package from BT I could download at around 720Kbs max during the evenings and weekends instead of 160Kbs.
Anyone actually got BT to solve this? I've read a lot of posts so far where people are just writing letters of complaint and contacting the ombidsman.
Is there is a resolution to this?
Thanks
D

As a business user you need to post here. https://business.forums.bt.com
This is a residential forum
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Upgraded from HH3 to HH5 and Speed Dropped Straigh...

Hello All,
I did a very foolish thing earlier in the week. I ordered a Home Hub 5 to replace my Hub 3. I installed it today and immediately the download speed dropped from an average 71megs (+BT WiFi Allowance) to 61megs. I spoke to online support and they basically told me I was only guaranteed about 55meg. Now, I have been getting 71 for more than a year - completely constant. No problems, very little variation. BT Wholesale Speedtest shows my download speed has dropped to 61.00 and my profile is set to 62.28. The slowdown is quite noticable in use. I presume the changeover has caused my line to be re-profiled which, naively, I didn't expect to happen as I was only changing the hub. My hub stats are shown below. Any help would be most appreciated. I have to say though that I should have followed the expression 'If it ain't broke don't fix it' and left things well alone!
Best wishes and kind regards,
Roy Bennett
1. Product name:
BT Home Hub
2. Serial number:
xxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 23:27:55
6. Data rate:
20000 / 64340
7. Maximum data rate:
22363 / 74404
8. Noise margin:
6.4 / 6.6
9. Line attenuation:
0.0 / 18.0
10. Signal attenuation:
0.0 / 18.0
11. Data sent/received:
162.8 MB / 1.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

I have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
I told him that my HH5 drops out and is very unstable and I should get 75meg but was fluctuation between 6 and 32meg on wi fi.I told him I hve reverted back to my old Huib 3 and Router setrup and both him and an engineer that visited me said that ws a good move. He told me to do the following:
Go into the hub and change the channel to 11
turn all media off that was connecting to the wi fi, from mobiles to laptops and iPads and even the Youview box
unplug the Router then the HH3 and leave off
he then resent the line to clear as he said "static/cache on the line and anything holding memory"
a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
turn the HH3 back on and wiait for the 3 blue lights
fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded. Watch this spce for update
Phew!

BT Infinity speed dropped from 77mb to 64mb

Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thanks

can you post the estimates from the dslchecker
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BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

Infinity speed drop

I have had Infinity option 2 for around 3 months and all has been fine until the past week.
I usually get 76MB down and 20MB up
the past week the speed has dropped to 70mb down and 19mb up for no apparant reason.
I am on the BT homehub 5 and its connected directly to the master socket.
I live aprox 150 meters from the street cabinet.
There has been a lot of "resolving host" and page load errors the past week or 2 as well.
1. Product name:
BT Home Hub
2. Serial number:
+xxxxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 15:37:00
6. Data rate:
19999 / 71651
7. Maximum data rate:
25938 / 71481
8. Noise margin:
15.2 / 6.3
9. Line attenuation:
0.0 / 14.7
10. Signal attenuation:
0.0 / 14.7
11. Data sent/received:
229.6 MB / 3.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTInfinity2-AP2SD
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTInfinity2-AP2SD
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
40:f2:01:18:1e:9c
56. Software variant:
57. Boot loader:
Solved!
Go to Solution.

It could be this crosstalk, I have been the only one in the area to have Fibre, but 2 neighbors have just had it installed in the last 2 weeks.
Thankfully I was told by BT that I could attain between 70-76MB so if it drops again Ill back on to them I guess.
*(EDIT) Actually looking at my logs I have a screnshot of the speed estimate when I first signed up for the service to be 76-80MB and 20MB up.
Max attainable data rate has gone from 76xxx / 90xxx to - 25xxx / 71xxx
Ill be keeping a close eye on this for sure.
It may not seem like a large drop, but going from 76mb to 70mb results in a speed drop of around 12-15% my download speeds were 9MB/s they are now 8MB/s.
This also answers the lack of feedback from the forum reps and moderators I guess as a known problem they just keep sthum about it.
Kinda discusting really.
So afaik they are already in breach of their contract I signed up for?

Infinity speed dropped

does anybody know why my actual speed is far less than when i first had infinity installed.i have rang several times and spoken to an advisor but am non the wiser.for the first few months i was on 18mb download as i was estimated (slow area),then for months since i am now on 10mb.after phone calls and resets it goes back up again for a few hours then just drops right down again.advisers never give me an explanaition.im pretty sick of paying all this money for unlimited infinity when my speeds dropped so much,was quite happy with 18 download

As usual, visiting this site is a waste of time. 'Connect via ethernet cable' to do a test. Oh, yes, I'll just send my new tablet back and ask for something put on the market in the 20th century so that I can check my rubbish BT Infinity connection.
My BT Infinity connection is rubbish. It was always awful, but now it's rubbish. If I do a series of speed tests using Speedtest.net seconds, minutes, hours or days apart, the results are all over the place. One moment I can get 6mbps (which is good for me), then it is 0.6, then 20, then 8, and maybe once a day I can stubble upon a 36 or 48. (Once, it was over 50.)
It is not possible to watch TV on my computer, as it stops to wait or stream for 5 seconds out of every 15 seconds of broadcast. That's unusable.
The switch from awful to rubbish coincided with my phone connection going off for a day (broadband was still on). The phone came back, then went off again, then came back. The line is so noisy at times that I have to terminate calls, and I am told that sometimes dialing my number results in nothing happening at all.
I have already wasted a couple of hours mucking about on BT sites, clicking that and clicking that, and anything that purports to do any sort of test comes back saying all is well. Well, well it isn't.
And now that I have no site hosting option at BT I have no reason to stay with BT.
I'll keep a record of my speeds, refuse to pay for a service I am not getting, demand a refund (talk to the legal department: they just love to talk about contracts and consumer law and all that sexy stuff), then go to another provider.
UNLESS, a BT modertator reads this, decides that BT should really provide a decent service to the people who pay for it, and put my so-called Infinity service to a speed that is over 50mbps 9 out of every 10 times I check it, never dropping below, let's say, 20. That would be satisfactory.
By the way, when I was on my previous tarrif, BT told me that I would make a saving switching to Infinity. My bills are almost double what they were.

Moved BT-Infinity/Speed-Drop

Moved to infinity board http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

Getting 50-70kb/s download speeds with Infinity

So as the subject suggests, getting really dreadful speeds doing anything on the internet using BT Infinity over the wifi. Tried talking to support been going backwards and forwards on the issue.
(I live in a shared house less than 5 meters above where the hub is downstairs. sharing with 3 other people who occasionally use the wifi as well.)
Being able to use an ethernet cable wouldn't be an option due to circumstances.
Now waiting for 'Tech support Level 2' to review the case.
Before the speeds dropped to this much of a low I was getting roughly 400-500kb/s downloads..
Also, as i am not the landlord, and have no means of altering the settings in the hub options i'm guessing my options are rather limited.
Any suggestions in the meantime?

If you do a factory reset this will allow you to enter the homehub management pages using the admin password which is found on the homehub label. You would not need to ask the landlord for the password, it would however clear any password that the landlord had put into it which he might not be happy with.
Link to management pages
http://bthomehub.home/
The most likely problem, if a reset doesn't help is that there is wireless interference causing the slow down.
Download a Wifi Analyser app for you smartphone if you have one or use the free version of inSSider from forum member Keith Beddoe's website here
http://forumhelp.dyndns.info/software/insidder.zip
It will show you the wireless channels and which one the Homehub is on. You want to find the channel with the least congestion, ie. least number of users. Once you have that you need to change the homehub onto that channel. The other option is to try each channel in tirn until you find the one that is giving you the best results. Channel 12 or 13 id often found to be the least congested with the least overlapping channels.
See link how to change channel on homehub
http://bt.custhelp.com/app/answers/detail/a_id/14094

Big speed drop!!

Hey, ive had BT Infinity for just over a month now, pay for upto 76mb, it started off fine, but the speed over the last 2/3 weeks it has intervals of serious drop in speed, these can last upto a day or 2! This happened again to me yesterday the download speed dropped during the evening and by the night it was below 1mb, during the next day it went up to 15mb but now again during the night its dropped below 1mb as the result below shows.
im quite experienced with Internet etc, so done all the basic tests etc restarted router, pc, disconnected all wireless devices but still having this problem?!
i also live within a stones throw of the exchange so that isnt the problem either!
If anyone else has this problem or know any solutions they will be much appreciated
Thanks
1. Best Effort Test: -provides background information.
Download Speed
0.48 Mbps
0 Mbps
70.37 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.48 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-70.37 Mbps .
Additional Information:
IP Profile for your line is - 70.37 Mbps
2. Upstream Test: -provides background information.
Upload Speed
16.07 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 16.07Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42948500
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:19:09
6. Data rate:
19999 / 72599
7. Maximum data rate:
24083 / 72692
8. Noise margin:
15.2 / 6.5
9. Line attenuation:
0.0 / 13.9
10. Signal attenuation:
0.0 / 13.9
11. Data sent/received:
32.2 MB / 21.7 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-H8PS
15. 2.4 GHz Wireless connections:
Disabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTHub5-H8PS
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
c8:91:f9:38:9e:c4
56. Software variant:
57. Boot loader:
Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 5 ms 6 ms 217.41.216.69
5 6 ms 6 ms 6 ms host109-159-245-130.range109-159.btcentralplus.c
om [109.159.245.130]
6 6 ms 6 ms 6 ms 213.120.162.71
7 * 7 ms 6 ms 31.55.165.109
8 6 ms 5 ms 5 ms acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.25
0.230]
9 13 ms 15 ms 16 ms core2-te0-13-0-15.ealing.ukcore.bt.net [109.159.
250.162]
10 13 ms 13 ms 13 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.227]
11 28 ms 26 ms 12 ms 194.74.65.42
12 * * * Request timed out.
13 * 15 ms 16 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
14 14 ms 14 ms 15 ms 132.185.255.165
15 14 ms 14 ms 13 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

As you can see on the stats you have posted, your IP profile is 70.37Mbps the data rate for your line is 72.59Mbps and your max data rate is 72.69Mbps with the noise margin at 6.5. This would indicate no problem with your actual connection.
Have you tried a speed test with your PC turned off/disconnected from the network. It could be something running on it that is slowing your network down.

Inf 2 speed dropped 17Mbps ?acceptable attenuation...

Hi,
I've had good advice on this forum in the past year so felt I should ask.
I had a problem last October but, after that was fixed, my speeds were acceptable; 67/15. However, I'm now at about 50/10 and recently noticing slow streaming/pauses during iPlayer/netflix etc, especially in the evenings.
Is it really acceptable for my download speed to drop from 67 to 50 Mbps in 7 months?
Why does this happen? Is it due to an increase in customers using my exchange/cabinet and cross talk or could it be another issue, like an unsatisfactory line?
Can anyone tell from my current HH stats (note: the low 'uptime' as I moved router across room to BT master socket to do all following tests):
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 11/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 01:15:02
6. Data rate:
12629 / 53936
7. Maximum data rate:
15179 / 64351
8. Noise margin:
6.0 / 8.8
9. Line attenuation:
23.9 / 18.5
10. Signal attenuation:
23.8 / 18.5
11. Data sent/received:
146.8 MB / 674.2 MB
12. Broadband username:
[email protected]
I'm interested in my line and signal attenuation figures. In the past (and on many other posts here) the first part of these figures (is that the upstream?) was always 0.0 but mine is now 24. Is this correct? Seems odd that it was zero and now not.
For completeness:
from dslchecker:
from BT diagnostics:
I've tried wholesale speedtest a few times but it refuses to give me the further details, just this:
I do know that my speeds fall within the (recently) predicted, impacted, ranges from dslchecker but they are signficantly lower:
1. than I was originally predicted a year ago (63/20)
2. than I was predicted and getting about 6 months ago (67/15)
3. that my HH says I should still be able to achieve (64/15)
Any help would be appreciated. I'm wondering whether to change ISP or if it is worth paying for infinity 2, especially if my speed will continue to drop.
If BT had said that you will be paying for 78Mbps but you will only get 63 (when we first install) and then within 6-12 months drop to less than 50 (and the year after ...?) Then maybe I would have been better informed and maybe looked elsewhere.
Thanks,
Paul

Another call today from, I assume, the 'second level team.'
Went through the usual; asking me if I'm using wireless or wired etc then made me run the speed test again.
Couldn't explain why the 'further diagnostics' bit wouldn't work for me, and hasn't worked at all in the past few days (a google search shows that this happens frequently).
Basically, she said my speed is within the predicted range so no engineer visit would be authorised.
Wasn't interested in me asking about noise margins. Her system showed no fault with line. She suggested it could be wireless devices in house causing problems??
I asked so if there is no fault then why has my speed dropped by so much? Her answer was that the speed is divided up among the people within the same cabinet.
Oh well.

Speed drop page caused by Apple Time capsule????

hi all,
I have had BT infinity for about 2 months and prior to that I had regular 8MB broadband
the first fews days were great getting about 30-40MB
then the speed drops to below 1MB!!
I have an apple time capsule which is connected to the BT Homehub via ethernet for wireless printing, NAS drive, speakers and back up of my apple hardware (no windows based hardware in the home)
after numberous phonecalls to support this is what has happened:
reboot openreach hub and BT homehub brings speed back up again
First BT openreach engineers changed the white openreach modem
Second engineer said that everything was fine but the Time Capsule was the cause..
I have searched online and cannot see any reason as the time capsule is working fine.. it has never needed any re-boot etc etc
please any advice would help
Thanks
Bhav

You may be suffering http://community.bt.com/t5/forums/replypage/board-id/BTInfinity/message-id/51544 or a variant. Also summarised in http://community.bt.com/t5/BT-Infinity/BT-Infinity-2-Home-Hub-3-Speed-drops-to-less-that-1Mbit-Uploa...
It looks as if you will have to suffer occasional drops and reboots or similar (as in the threads) until BT fix the Hub firmware. Unlikely to be the Time Capsule.

Quite a large speed drop since bad weather!

Hello Forum peeps!
Since installing infinity in April weve een pretty much constatly getting 38bg speeds, 1.5mb upload, were on the 40mb/2mb (although been emailed several times to be told we should now be able to get 9mb up), hadthe early issue of hub not waking up after a long period asleep, but otherwise rock solid.
That is, up until the recent bad weather (not the snow as we got an inch tops for 6 hours!!!!) our speeds dropped right down to 1mg! i'm unable to run the full dianostic test on bt wholesale as it Wont display the results page! Keep getting Unable to display webpage message and on refresh it resorts to the start, and then after a 3 locks you out for an hour, ive done the basic BT test which have links to sreengrab results below, and also frequent speedtet.net checks which vary from 1mg-12mg and wireless around 6mg (wreless usd to give 12-13mg on the netbook - no other way of testin as main pc died many moons ago! )
have reset both the router and hub several times alowing the router tocyce before turning the hub back on, but makes very little difference,
i havent rung india Yet, but am gettng to the stage where i ma have too!! thought i'd check with thos in the now first,
just got to the stage of fed up and annoyed now at being hardly able to watch youtube videos without buffering all the time!!!!
Screen grab first test
http://img.photobucket.com/albums/v668/pastycat/infinity_zps531b1159.jpg
Screen rab second test
http://img.photobucket.com/albums/v668/pastycat/infinity2_zps23ed8bc0.jpg
speedtest.net
http://www.speedtest.net/result/2478136671.png

I would advise contacting the moderators, they will take personal ownership over your case until it's resolved.
They normally take 3 working days to reply, you can contact them here.
You may wish to try and get some help on there twitter and will get a faster response! You can view their twitter page here!
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Having speed drop issue.

Hi,
I am having a speed drop issue since about this Saturday, in the night time and I dont see what the problem is?. The connection is being tested with ethernet cable straight to the HH3 and I have nothing else running in the background, no updates on the PC and all consoles are shutdown etc.. does anyone know why this is because I have never had this issue before and you will notice the speed drop downstream of about 2MB missing in the synch speed test, all tests I do I get the same results in the 22.6MB range Downstream and the uploadstream is always the same result at 2.26MB:-
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Thanks guys for the replys.
@sjtp. Yes mate I agree maybe I should not be so concerned about the speed issue seen as though I do have a prity solid good connection for everything, its just a little annoying I am losing over 2MB somewhere, some how.
@curiousfellow. I have done just that m8ty and found channel 3 seems to be the best for me. I do get upto 300mbps on devices and no drop. I have ran through them all and noted down speeds, traces (bbc.co.uk) and pings to speedtest.net site and channel 3 is doing me justice it seems, its just the over 2MB difference that is bugging me out.
Can you see though guys, in my test it says 25.3MB to my modem but to my PC using ethernet to my HH3 I am gettting 22.6MB, I am losing quite alot, but why is the big question???, it is really annoying me, its not as though I am using long ethernet cables to connect to my HH3 or to my PC they are just normal length cables, actually also they are Cat 6 not 5 so there top notch ethernet cables, gold as well, I didched the BT ones for better cables!!!!. One time when I was first connected to Infinity, 6 months back I was getting around 27000kbps to my PC but that gradually went down so I went along with that cause others connected to Infinity in my area and I was one of the first houses to connect so I expected a drop but now over time it seems to be gradually getting lower and lower to my frustration!!!.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

HH5 Speed Drop - Infinity 2

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