HH5 (Type A) - Drop-out issues now resolved? Still...

I have had a quick read about the forums - nothing conclusive on this one and as BT told us time and time again there wasn't a fault with the HH5 I don't suppose there will be an official post confirming a fix :-)
So, I had an HH3 with external VDSL modem - all was well. Upgraded to HH5 (Type A) and I had nothing but problems. Constant rebooting and my lovely 78/14 connection becamse 52/8 and wouldn't budge.
So I went back to the HH3, had an engineer visit and all was well once more.
Fast forward to yesterday. HH3 takes a nose dive. Don't believe it is PSU, but basically it switched off and won't come back on - it's looking rather broken.
So, I've still got my HH5 (Type A) in the draw and thought, well I do need fast broadband at home.
So, to the questions.
Has the issue with the HH5 (which I had, many others had, BT said wasn't an issue etc.) now been fixed? I appreciate that I will have out of date firmware, however if I start to use it and I'm assuming the firmware will aitomatically update itself, will all the old dropped connection issues have gone away?
If not, is an acceptable option to use the HH5 togeother with my external VDSL modem? I remember this solving a lot of people's disconnection problems as it appeared to be an integrated modem issue in the HH5 and not using that seemed to solve all issues.
Your advice greatly received.
Thanks.

the firmware fix has for vast majority fixed the connection dropping problem of the hh5a many chose to get modem and use that in conjunction with the hh5a and were happy with their choice as it stopped the conenction drops. it also appeared to help connection in general
so you can try just leaving modem conencted and connect the hh5a to modem using hub wan port or you can conenct hub direct to master using the hub dsl socket
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Ichat dropping out issue with Broadband Tuner?

All,
I posted before when I was having this issue and Ralph suggested that since I had a FIOS connection and OS 10.3 I limit my bandwith to 100 in video preferences. That fix works(thanks Ralph), although my image is not as crisp.
Now I have 10.5.2 and downloaded the Broadband Tuner. Still have issue with Ichat just breaking down (running connection doctor show audio and video dropping off). I was wondering if I maybe need to do something else besides just install the Tuner? It came up with a successful install, but it seems like it is doing nothing?
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Hi Jon,
I see it says not for Airports at the bottom
http://www.apple.com/support/downloads/broadbandtuner10.html
I don't know if this effect you.
I am not sure where to look on a Mac to find out if it is working or not.
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9:59 PM Tuesday; March 4, 2008
Message was edited by: Ralph Johns (UK)

Anyone else having wifi drop out issues with their iPad 3?

Right from the word 'go' I have experienced frequent losses in wifi connectivity on my iPad 3 (64Gb, 4G). Fortunately I don't have to keep re-entering my wifi password but I do have to keep renewing the lease which is really tedious. My iPad 2 works flawlessly on the same network (Netgear cable modem/router from Virginmedia). I also have an iPod Touch and an iPhone that also work without issues on this set up. Thus far I have tried:
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Restoring the iPad 3
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Changing the channel on the router from 'auto' to various other channels
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Turning off the auto brightness (a tip I saw that worked on some of the earlier iPads)
None of the above have helped and after three calls to Apple support I have received a replacement iPad 3 which has exactly the same problem? People talk about replacing one's router as a potential solution but my options are limited because this is a combination cable unit supplied by Virginmedia. Also, the issue points pretty clearly to the iPad 3 because, as I mention, my other Apple products work flawlessly. I'm going abroad shortly and I'm thinking of leaving the iPad 3 at home if I can't sort out its wifi capabilities.
Any ideas?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

BT HH5 - Apple TV Drops out frequently

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HH5 5ghz keeps dropping out. 2.4 ghz is stable.

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I wouldn't expect much help here or from the technical support line. I have been having this problem for weeks, see my post:
https://community.bt.com/t5/Other-Broadband-Queries/Terminally-Slow-5ghz-wireless/m-p/1446902/highli...
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I was not having the library (-50) problem
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triangle is there, it bounces once and the fans of my MBP become 6000rpm
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I feel AWKWARD and FRUSTRATED when my PC friend used my Mac and found that he couldn't even launch the native music player on the Mac - after my boast on how stable the Mac platform is...
*****

Good News! With the help of tech support, my iTunes is working!
Here is basically what they had me do:
1. The start a fresh iTunes Library fix (put iTunes library in trash and .xml on desktop - this didn't work)
2. Create a new user (create a new user for account - this also didn't work)
3. Verify/Repair Permissions (this didn't work)
4. Insert OS Disk, for me it was putting in my Panther installation disk, then shutting down and starting up with Safe Boot (to activate safe boot, hold down "c" when restarting until OS is back up - this didn't work)
5. Upgrade Quicktime to most recent ver.7.2 (after I installed this, it required my comp to restart - my computer actually went to the blue screen of death and couldn't do anything. This is when I called tech support again and they had me shut down and restart with the option button held down. This brought it back to life and then I put in the OS disk again and reinstalled my entire OS - nothing was deleted though I was back to ver. 10.3 instead of 10.3.9. After I did this, I had to download 10.3.9 and Quicktime 7.2 (again) and install them. After this, iTunes works perfectly)
I hope one of these methods works for you, worst case scenario is that you would have to reinstall your OS, and thats not bad at all. If you've had your iPod for less then a year or have Applecare, Tech support will walk you through this no problem, they were very helpful. Let me know if it works.

AirPort Express drop-out / skips -- Windows XPSP2 w/ Linksys WRT54GS router

Hello,
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* Latest firmware on router, AirPort Express, and iTunes. No change.
* All other wireless devices in the house turned off. No change.
I'm seriously considering buying a new wireless DSL router to see if it makes the problem go away (any suggestions to makes or models appreciated). Unfortunately my WRT54GS is not one of the routers that supports reflashing with a third-party firmware, or I would have done this eons ago.
Another thing I am not sure how to test is the signal strength that the Airport Express gets from my LinkSys WRT54GS router. I've not been able to figure out how to get this information, and I also do not know what are considered good / not-good strengths. Any help here would be great.
Here are some details.
AirPort Express with Firmware 6.3, communicating wirelessly over Channel 11 to my LinkSys WRT54GS router with firmware 1.52.0, into which my Windows XPSP2 fileserver is physically connected with CAT5 cable. The music files are served up on a Maxtor DiamondMax 10 7200 rpm 300GB Serial ATA-150 Hard Drive.
I've really tried everything I can think of, and I still get skipping.
Specifically, music will play fine for 45 minutes, or 5 minutes, or an hour; then, the music will suddenly stop. The AirPort Express will continue to have its green LED on, though. The music will resume 1-10 seconds later. This skipping will happen periodically for a 1-2 minute period, usually 2-3 times per minute, go away for an indeterminate amount of time; or, it might persist until I get tired and turn off my stereo. There is no pattern as to time of day so I don't suspect neighborly interference.
Other things in the house are an older 802.11b laptop, 5.8GHz phone, brand new microwave, and a few dozen Palm and Windows PDAs that all have their WiFis disabled, where appropriate.
Any suggestions or ideas would be fantastic. This has been a problem for a couple of years now which I have systematically (though unsuccessfully) tried to solve.
Thanks,
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I haven't yet budgeted to buy a different router, but I'll respond when I do as to whether this was the fix or not.
Just an observation ... in your case, the music streams wirelessly from your laptop to your router, and then wirelessly again from the router to your Airport. That's 2 wireless paths it must go. In my case, music streams directly to my router with a LAN cable; then, wirelessly from my router to the airport. So that's only 1 wireless path, and even still I am experiencing problems.

RAID1 - harddisk partly dropped out

Hi all,
I'm irritated by the behavior of my RAID1, because one of the harddisks partly fell out of the array.
I have two 1-TB-harddisks in my machine and I parted both with a 100 MB-Partition for boot and a second partition using almost the rest of the space (in fact, I parted one of them and cloned the partition table). At the end of the disks there are some MB of unused space.
I created a RAID1 via mdadm on these harddisks, using both 100-MB-partitions for the first RAID-device and the two big ones for the second. Then I installed /boot on the 100-MB-device and the rest of the system into a crypted luks-container on the second RAID-device.
Everything worked fine, everything booted up as it should, but recently something strage happened: One of the partitions that formed the RAID containing the crypted container dropped out of the RAID while the /boot-RAID is still in perfect action (at least according to /proc/mdstat). I did some bootups meanwhile, that doesn't change anything, the bigger RAID-device remains with one disk (every time the same harddisk that drops out), the /boot-RAID still has both partitions. I tried to reassemble, but that doesn't work either.
I'm quite confused at the moment. I assume that it can't be a problem of the data on the RAID, because the RAID is the ground-structure of my configuration, everything was installed onto the RAID-device, so I think in that case both partitions should have dropped out. The other possibility is a hardware problem, but because the /boot-array is still working fine I'm sure (at least I think I can be) that the harddisk is working. I can write in /boot without triggering problems, I even had a update of the kernel meanwhile, which is written into boot. I also did a smartctl-test on the affected harddisk, the results seem to be fine, but I have to admit I'm not that experienced in this matter, I never had a defect harddisk yet, so I will place the results down below.
I would be glad if someone can help me figure out why just one of the two partitions dropped out of my RAID and what's the best to do.
Both RAID-devices were definitely working before (according to /proc/mdstat) and I haven't changed anything in their configuration, the only thing is activating smart-support because I noticed that it was disabled for some reason, but as far as I remember this wasn't coincidential with the described problem and besides that should have affected both RAID-devices.
Thanks in advance!
smartctl -t long /dev/sdb
#waited
smartctl -a /dev/sdb > down-below
smartctl 6.0 2012-10-10 r3643 [x86_64-linux-3.7.9-1-ARCH] (local build)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Caviar Black
Device Model: WDC WD1002FAEX-00Z3A0
Serial Number: WD-WCATR3167936
LU WWN Device Id: 5 0014ee 204f24ec5
Firmware Version: 05.01D05
User Capacity: 1.000.204.886.016 bytes [1,00 TB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 6.0 Gb/s
Local Time is: Tue Feb 26 23:31:02 2013 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (17280) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 200) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x3037) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 177 169 021 Pre-fail Always - 4125
4 Start_Stop_Count 0x0032 099 099 000 Old_age Always - 1455
5 Reallocated_Sector_Ct 0x0033 159 159 140 Pre-fail Always - 324
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 091 091 000 Old_age Always - 6749
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 099 099 000 Old_age Always - 1411
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 50
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 1404
194 Temperature_Celsius 0x0022 117 106 000 Old_age Always - 30
196 Reallocated_Event_Count 0x0032 001 001 000 Old_age Always - 273
197 Current_Pending_Sector 0x0032 200 199 000 Old_age Always - 111
198 Offline_Uncorrectable 0x0030 200 199 000 Old_age Offline - 51
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 194 183 000 Old_age Offline - 1224
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Ovion wrote:Isn't there a possibility to make the harddrive just ignore the faulty sectors?
If you rebuild the bad array on the same drive, the bad sectors should automatically be ignored. As I understand it - please correct me if wrong - the sata drives 'swap' the bad sectors out after they failed checksums, replacing them with spare ones (drive feature for this purpose). No idea why the automatic swaping out of the bad apples lead to the degraded state in your case. So, faulty sectors are ignored generally. Maybe there are too many of them - you should really consider the advice above. In your output:
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
5 Reallocated_Sector_Ct 0x0033 159 159 140 Pre-fail Always - 324
196 Reallocated_Event_Count 0x0032 001 001 000 Old_age Always - 273
197 Current_Pending_Sector 0x0032 200 199 000 Old_age Always - 111
198 Offline_Uncorrectable 0x0030 200 199 000 Old_age Offline - 51
ID #
5 shows the bad sectors already replaced by the drive's internal buffer of spare sectors
197 shows a number of sectors pending to be marked good/bad (this should be zero! Maybe thats the problem relating to the degraded state, or ID 198)
edit: Note that for ID 5 the drive is close to the threshold already & it is only going to get worse. If anything, use it for something you won't miss until then.
Last edited by Strike0 (2013-03-12 23:41:19)

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Hi everyone,
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Thanks

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Slow wi-Fi internet connections and drop outs after MBP wakes up

Hello,
I have the new MBP 17 and recurring issues with the Aiport/Internet connections with my TC 500 Dual Band:
After the MBP wakes from sleep mode, I have recurring drop outs with regard to my internet connection. Airport connection shows me the full 4 bars and tells me I am connected, but Safari loads internet pages to no avail. I then usually deactivate my airport for 5 seconds, then reactivate it. The connection usually is better after that, but I do still have drop out issues every so often.
Anyone experiencing the same problem?
Would resetting SMC have any effect on this?
Thanks

I've had a similar problem at home - it's been exasperating.
It appears to be not just one thing but a collection of things causing the problems. The recent firmware update combined with driver updates in 10.5.6+ is one thing, but also there are some keychain issues, waking from sleep issues and interference issues.
When the MBP firmware was updated (10.5.6 / 10.5.7) I can't be sure exactly I noticed that my wi-fi signal was effected much more by interference. I'm using b/g as I have iPhones on the same network as my MBP at home. I ruled out router issues by testing with various other machines (Macs and PC's) - and on different wi-fi networks (my office).
The other machines didn't suffer the same problems at home and my machine did suffer the same problem at work,
I have a feeling that the driver / firmware update combined with several Airport Passwords (for the same network) appearing in your keychain conspired together to create the issue. When the Airport Signal dropped below a certain strength (by sleeping or by moving to another room) and there is a lot of interference from other wi-fi networks - your machine fails to reconnect correctly to your wi-fi network.
Often your network doesn't even show up in the available network lists. When it does - the keychain issue appears to cause a network timeout when re-connecting and therefore the connection fails and you get stuck in an annoying loop.
Moving my MBP close to the wi-fi router causes is to re-connect - which is why I believe it is related to signal strength. Also using a n only network rather than b/g helps considerably (n suffers from less interference). This however is not a fix as I have an iphone (which requires b/g) and I like to use my MBP more than 3 meters away from my wi-fi router.
Also on identical machines in my office (10.5.6 and 10.5.7) I didn't have the problem. The only real difference was those machines didn't sync with .mac and share the same keychain. Further more testing some of those machines on my home network they had no problems.
I tried loads and loads of things to fix this. In the end it wasn't one thing that did it, but a whole series of them.
1 - Delete all your Airport Passwords from your keychain.
2 - Ensure that if you are using .mac syncing you replace the .mac keychain from your current machine.
3 - Trash all your network preferences (including network interfaces and remembered networks)
4 - Zap your PRAM
5 - Resent your SMC
6 - Re-connect to your wi-fi network
And that appears to have worked for me. So far anyway.
-darrell

Home sharing constantly dropping out

I have two apple TVs (2 gen) streaming from a single mac using home sharing over a private wifi network. I have a problem with the Apple TV constantly losing the home sharing link. It can be part way through a movie playing and then suddenly the movie stops and the home sharing prompt comes up on the Apple TV. I restart itunes (the latest version) on the Mac and the Apple TV immediately picks up hte home sharing library again. Sometimes it will play a whole movie, sometimes just ten minutes, sometimes when the Apple TV wakes up it finds the home sharing link sometimes it doesn't. I can not seem to find a common cause - I stop the computer sleeping, no difference. When it drops out the Apple TV still has wifi, I can access Youtube for example - no problems. This is driving me bananas. Anyone got any suggestions?

I have owned Apple TV for a year and half and dropping home sharing has been a problem from day one. I have spoken to Apple many times and tried all their suggestions, Macbook Pro, Airport Extreme, Reboot, Reload, Etc..... Nothing has solved the problem. The problem may be as frequent as every 5 minutes or once in 3 hours. Logging out of home sharing and logging back in gets home sharing back running but does not solve the problem.
I am convinced Apple TV is garbage. Everything I own made by Apple "just works" I cannot say the same about Apple TV. It is an expensive paperweight. I cannot recommended anyone to purchase this product and during my year and a half relationship with Apple TV, it is obvious that this problem is widespread and Apple has no resolution to fix it. This piece of junk just sits there collecting dust since it is too frustrating to use it.
I have spent many, many thousands on Apple products and everything works fine, but Apple TV is garbage.

Broadband noise/ drop out/ speed issues

Am starting a new post because last one has become too long. See http://community.bt.com/t5/BB-Speed-Connection-Issues/Broadband-dropping-out-noise-high-speed-slow/m... if you would like the history.
Here is the summary. Long distance from the exchange. Noisy line. Speed low. I have tried all the usual things many times. Broadband engineers have been out x3 recently and confirmed that they can't detect any problems inside my house, or with the line coming into my house - although my hub typically shows a high noise margin. Nevertheless, engineer swapped my line onto a new cable in the cabinet yesterday because he couldn't think of anything else to try. He also replaced my HH3. This morning noise had been reset very low, line speed coming into the house was high (for me), I was happily waiting for IP profile to drift upwards. The readings from this morning are in the link above. It was all looking good.
And then this is what happens (and I think it may be exactly what's happened before). Come about 5pm, at time of busy traffic, the line (I think, I'm not a techie) with low noise margin decides it can't cope. It drops out. I have to reset hub to get back on the internet. It comes back with higher noise and slower downstream line speed.
Any ideas out there? Please try and avoid the standard usual stuff because I've done it all before. Readings to follow.
Solved!
Go to Solution.

Here is what my hub was showing around 5pm when internet dropped out. Notice very low noise. Me thinking my line can't cope with that, hence drop out. Me predicting line will come back with higher noise and slower downstream line speed. Process will repeat over the next week until noise margin is incredibly high, speed is very low (that's my prediction anyway). Here's the reading from when the line dropped out.
Connection Information
Line state:
Connected
Connection time:
0 days, 12:42:27
Downstream:
4.25 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.4 dB / 21.0 dB
Line attenuation (Down/Up):
50.8 dB / 31.0 dB
Output power (Down/Up):
19.3 dBm / 11.9 dBm
FEC Events (Down/Up):
15405109 / 1084
CRC Events (Down/Up):
266534 / 1170

HH5 (Type A) - Drop-out issues now resolved? Still...

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