HH5 wifi speed fading issue - any resolution?

Having trawled the forum here, it does seem that there is a recurring techinical problem with wifi speeds slowing over a time period, or drop-outs, that require a re-boot to solve.
It is a wifi issue, not wired or line problems.
It still occurs having unsynced the 5 and 2.4Ghz and given them different SSIDs
And Smart setup is off.
And automatic channel selection is off.
This does seem to be specific hardware issue with the HH5, and others before it.
Has anyone found a succesful route to either get it replaced or get it fixed?

sancsell wrote:
I'm also a bit concerned that rebooting/reseting the modem may trigger some automatic speed reduction by BT, thinking it's a fault! Wait, maybe that'll get their attention....!
no it won't - just result in a lower speed until the DLM sees line stable again and increases it which may be a few weeks
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

HT5642 WiFi speed issues with iPhone 4S since the update

Since the update the WiFi on the iPhone is terrible. I run a 50mb speed and barley get 2mb. My iPad is getting 39mb speed. Is there a problem with this update for the iPhone that affects WiFi speed?

I am having the same issue since updating to iOS 6. It has been noticeable on my iPhone 4S and a little less noticeable on my iPad 3 but I think it is happening on the iPad too. Very annoying problem. One way to get it to work better is to re-boot your phone. It will work for awhile then and then eventually not be working anymore and you will need to re-boot again.
Just to be clear with everyone - the iPhone looks like it is connected to the wireless, it gets an IP address but can't transmit any data. Device: iPhone 4S, OS: iOS6

Can I have two apple TV boxes in the same home / wifi area, ar there any issues i should be aware of?

can I have two apple TV boxes in the same home / wifi area, are there any issues i should be aware of?

I was in a hotel a few month a ago. The hotel also had a portal page you have to sign in. Of course the ATV didn't a web browser and could not sign in to the portal and connect to the Internet, so your iTunes didn't work. (But your ATV should be connected to the router at that point already, just the portal won't open the port to pass through your ATV's traffic)
So what I did was to use AirVideo app on my iPad and AirVideo server on my Mac. Selected the movie on my iPad using the AirVideo app and then selected my AirPlay device on my iPad to AppleTV. Because this setup didn't require iTunes, so there was no need for a live Internet connection, and just a connection to the hotel router was enough. It was very easy.
(Of course, you can subsititude the iPad with an iPhone here too)

I am having issues with my iphone6 bluetooth connection in my car. When going to settings under bluetooth, it is unable to find any devices. I did not have this issue until I downloaded IOS 8.0.2. Do you know if there has been any resolution yet?

I am having issues with my iphone6 Bluetooth connection in my 2013 Mercedes C Class. When going to settings under Bluetooth, it is unable to find any devices. I did not have this issue until I downloaded IOS 8.0.2. Do you know if there has been any resolution from Apple yet?

Hi susan from WSL,
Welcome to the Apple Support Communities!
I understand that when your Bluetooth accessories, such as your car connection, do not work as expected it can be very frustrating. In this situation, I would recommend working through the troubleshooting steps provided in the attached article.
If you can’t use a Bluetooth accessory or car kit
Cheers,
Joe

Macbook Pro Retina issues with Wifi Speeds

I have one of the new Macbook Pro 15" Retina models and have been having issues with Wifi Speeds. Apple has replaced the computer but have the same issue with the new one. When doing a side-by-side comparison with older Macbook Pros and PC's I'm seeing around a 10 megabytes per second difference. Is anyone else experiencing the same issue?

So an update on what I've found. After testing two different MBP Retna's basically hourly for 4 weeks I found a few interesting things, but ultimately resolved my issue. The first thing I found consistently between both MBP Retina's both on my network and in the Apple store on their network was the first thunderbolt port closes to the screen is slower than if you try to use the LAN cable adapter on the second port. I saw about 10 GBps between the two ports. The second thing i found was these new MBP Retina's aren't really compatible with older Apple networking technology. I have a single band Airport Express and a single band Time Capsule. Using either router they only worked on the 2.4 5Ghz setting and even with that the speeds constantly fluxuated. Most times I got between 2 - 10 GBps. After hours of troubleshooting it was recommended to update either my Time Capsule or Airport Express to one of the newer dual bands, which I did. After purchasing and setting up a new dual band Airport Express and spliting the networks to have one band constantly on the 2.4 5Ghz setting and the other set to automatic both with differing network id's this solved my problem. I now consistently see download speeds of around 35GBps and upload around 6GBps. So connecting the dots and drawing logical conclusion, these new MBP Retinas are really only compatible with newer dual band Time Capsules or Airports. Even though my single band was also set to 2.4 5Ghz, the same as the dedicated network used now on my dual band Airport Express, this MBP Retina had issues maintaining WiFi speeds.

HT4623 Do anybody have issue in wifi speed for iPhone5 with updated software 6.1.4,Is there a solution ,tested with 4including mine and all had same experience,pls do give feedback asap

Can anyone give a solution to this wifi speed issue if using a broadband wifi modem,have no issue on my iPhone 4S n iPad 3 for the speed but when do a speed test on my iPhone 5 found the speed is lesser by 50% from the rest of the other devise.Had gone to the apple shop over here in Ipoh perak Malaysia about the issue but found all the iphone5 they had in the shop(4devise including mine) found that all had the same problem .Hope apple support team will look into it and give us n me a solution,just bought devise for 10 days

AphexTwin wrote:
- no Apple input?
Of course not. Didn't you bother to read the TOU of this forum? This is a USER TO USER technical support forum. Apple doesn't post here.

I did the 5.1.1 update over wifi, had update issues, then updated on Itunes no problem, now my phone continues to freeze and restart, any suggestions on how to correct this

I did the 5.1.1 update over wifi, had update issues, then updated on Itunes no problem, now my phone continues to freeze and restart, any suggestions on how to correct this - thank you

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Has any of this been tried?

IPhone 6 wifi speeds and syncing over wifi... lots of issues!

Hello,
After setting up my iP6 (and my wife's) i've been seeing terrible results with internet speeds over wifi. My home is wired for fast speed (FIOS 50/50) and I do not have other devices on the wifi network. I've tried using ookla (speedtest.net) and a few others, things look bad. My iPad mini will easily hit 25/15, but my iP6 is hitting 1/2 (upload vs download).
I've also noticed both devices have trouble with wifi sync on my Mac Air.
I've reset the network settings, Apple wants me to download and reinstall iOS8. That showed 30+ hours due to their servers being busy...
Any thoughts or is anyone else seeing this with their phones. Apple wants me to contact ATT even though I purchased applecare+, not really the response I was looking for after spending 1600 on 2 new phones that function poorly.
Thank you.

I had wifi speed problems after doing a iCoud restore myself. Resetting the network settings worked for me though.

Cloud quarantine issues....any resolution?

Like other users n the forum, I am geting files quarantined on upload to the cloud, predominantly those related to email backups.
How do these get unquarantined and added to the backup? These issues have been reported for over a year now but can't see that there's been any resolution?

Hi AlbiDan,
Did you try the solutions mentioned in this doc?
http://helpx.adobe.com/dreamweaver/kb/troubleshoot-crash-dreamweaver-cc.html
Thanks,
Preran

While making or disconnecting the calls, signals disappear and phone become unreachable, has anyone faced this issue or any resolution to it ?

While making or disconnecting the calls, signals disappear and phone become unreachable, has anyone faced this issue or any resolution to it ?

Boot on safe mode and check again
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Hi i have lost access to my broadband WIFI ( i have BT home hub) and despite trying everything inc turnin everything off, reinstalling onto ipad nothing is working I do have access on my desk top so i dont think its a broadband issue any ideas? miss my Ip

Hi Twice recently I have lost access to my BT homehub broadband wifi have tried all sorts inc turning everything off from router through tried also to disconnect my Ipad accedd and then reinstall but again no joy Im not very tech savvy so basic instructions please
I stll have access to broadband on my desk top so i dont think the problem is with provider or router more like the connection between my router and my Ipad
please can anyone help really lost without my IPad have using my desktop now
Thanks Ann

Do you have other mobile devices that can connect to your wifi with out issue?
Try this:
Reboot ipad by pressing and holding both the home and sleep/wake buttons at the same time until the apple logo appears on the screen, then let go. Then try to connect to network.
Go to settings, Toggle airplane mode on/off. Make sure bluetooth is off. Turn on wif (airplane mode off). Try to connect.
Reset Network Settings
Go to settings/general/reset/reset network settings. Then try to connect to network.
If its your home router, then reboot router by unplugging for 5-10min. (do this while you're resetting network settings).
If problem persists, then check for firmware updates on your router.(you check router manufacturer support website for downloads and instructions).

Wifi speeds very low

I feel that BT are leading a misleading campaign on "The best wifi speeds" on TV. I have just moved over from Talktalk where my speeds were great and the wifi was quick. BT wifi speeds come no where near the speeds I was getting before. If I'm cabled my line speeds are ok at 73mb BUT, wifi goes down to 2.8 down & .6 up. I have split the channels to see if this works and still no good. Speaking to the help desk was a waist of time as they only want me to factory reset my hh5 that is only 4 weeks old. I have been working as an IT employee for the last 10 years and in my experience this causes more issues than it resolves.
Please, has anyone got the same issue with the wifi speeds on the HH5 as this is killing me. If you advertise FASTEST WIFI SPEEDS then deliver these speeds or I will look at my contract and leave.

You really need to use wireless-AC to get the best speeds.
If you found this post helpful, please click on the star on the left
If not, I'll try again

R6300 poor wifi speed with upgraded internet speed

Hi! Recently Comcast upgraded my internet speed to 75Mb from 45MB. I have a Netgear R6300 router and when I was at 45 MB the router was able to run WIFI at 45MN too. Now that I have 75MB - 80MB shooting thru the modem my router hardly can run WIFI at 20MB? Anybody experienced this issue? I called CC TS and the rep told me that they are having a lot of people calling with similar issues with Netgear routers and Xfinity... He offered no explanations why at all. His recommendation? Buy a new router... or get one of theirs... are they kidding me? This makes no sense to me. I rather move to Charter than going and buy a new router because CC can't get along with Netgear routers. Help please, anybody? Thanks

Just rant the speed test - hardwired to laptop thru router DSLreport speed - 45MB download, 11.4 upload so is showing better speed hereXfinity speedteast - 88 MB download, 12.1 Upload WIFI speed test thru DSL report usign Ipad right by router- 68.2 dowload, 12.02 upload2nd test = 73 MBdownload, 12.6 MB uploadJayInAlg wrote:
Check this speedtest and see if it's any different. http://www.dslreports.com/speedtest

Slow wifi speeds ipad 4th generation

I have a MacBook Pro and an iPhone which are getting the best speeds possible for them. My router is a virgin super hub which I know are notoriously pants but I've tweaked all the settings and got it running fine. Ipad download speeds are never better than 16mb/s and I have a 60mb/s download. Is this a hardware issue or is there something I can do?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

IPhone 6 WiFi Speed Half of Other Devices

Hello all,
I have an iPhone 6 (running iOS 8.2) As the title suggests, my iPhone 6 reaches about 50% of the WiFi speed of other devices on the same network.
The first image here shows my iPhone 6 running Ookla's SpeedTest and the second image shows an iPad Air (also running 8.2) running on the same network.
You can easily see the difference in the download speeds. I use a 2013 AirPort Express, which has 802.11n (the one that looks like an AppleTV)
I tried splitting the WiFi into 2.4GHz and 5.0GHz bands and the same results are found. (iPad gets 40/80, while the iPhone gets 20/40 on 2.4 and 5.0Ghz respectively)
Seems like no matter what download speeds are tested on the iPad (or even my 2011 Mac), the iPhone 6 gets only half of that.
Note, I've tested with other iPhone 6 and iPhone 6 Pluses and all of the devices seem to have the exact problem, 50% of expected speed. Seems like only the iPhone 6/Plus is affected by this weird problem.
Has anyone else experienced such problem or have any solutions for this?

I have this issue too. My older iPad Mini Retina 2 reaches around 90 Mbps speed and my iPhone 6 is struggling to reach 59 Mbps. I was expecting higher WiFi speeds on it.
I've previously owned an Note 4 and I was having 150 Mbps WiFi speed, so the router is not the issue.
Router: Asus RT-N18U
Internet Speed 500 Mbps
Device: iPhone 6 with iOS 8.2 / iOS 8.3

HH5 wifi speed fading issue - any resolution?

Similar Messages

Maybe you are looking for