Hhctrl.ocx

I'm getting an annoying error message when I open iTunes... it goes like this:-
"iTunes.exe - Bad Image
C:\Windows\System32\hhctrl.ocx is either not designed to run on Windows or it contains an error."
There follow messages about contacting the vendor for support etc.
Weird. I know hhctrl.ocx is an Active X control, but aside from that, anyone have a clue what's going on here? I have the latest version of iTunes & am running Vista. I should stress that iTunes opens fine, but only after closing the error message.

made sure to order 2048 MB ...
okay. i went searching the Vista community at Microsoft for anything relevant, but unfortunately all the threads there seem to be on the problem that was hitting XP:
Search Results: hhctrl.ocx
my thought here is that either your hhctrl.ocx has become deregistered, or just "gone bad" ... however it's probably prudent to get advice on reregistering it (or swapping it out) from someone who actually has a Vista box in their possession.
so it might be worth posting over at the Vista discussion groups. (not trying to get rid of you, just trying to get you on the radar screens of folks with more skills with Vista than i have.)

Similar Messages

RTHDCPL.EXE - Illegal System DLL on startup - HHCTRL.OCX

DLL error! HELP ME?
This is what i got after a recent windows update had taken place and i had just restarted my laptop,
'Application popup: RTHDCPL.EXE - Illegal System DLL Relocation : The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\WINDOWS\system32\HHCTRL.OCX occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL.'
What in the world could have possibly happened between the short time of an update?! I'm frazzled.
I'm guessing it might be to do with my speakers cause i googled this RTHDCPL.EXE...and it came up with the name of the sound device i have. ANY HELP AT ALL would be appreciated as i do not have any time to waste, i need this laptop for work.

Please check this thread:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=21936
Its about the same theme

RTHDCPL.EXE - Illegal System dll reloction - hhctrl.ocx

Hi,
I was wondering if anyone could tell me what this means and if so how to fix it. I have looked on the web but can't seem to find the info.
RTHDCPL.EXE-ILLEGAL SYSTEM DLL RELOCTION
The system dll user 32dll was relocated in Memory. The application will not run properly. The relocation accured because the DLL C;\windows\system 32\hhctrl.ocx occupied an address range reserved for windows system dll, The vendor supplying the dll should be contacted for new dll.
Many thanks

Why you dont check the other threads posted here in the forum.
There a lot of postings which describe the solution for this update problem:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=21936

Hhctrl.ocx not found

Hi all,
Last Thursday, I have copied a RoboHelp X5 project which I
own for three years to a new place on my desktop.
Ever since, I can't open the generated CHM file:
Clicking the CHM results with an error message regarding a
missing Hhctrl.ocx file.
BTW - I can't generate a viable CHM from the old project,
either.
The file, indeed, is not on my desktop.
I can't find it on the installation disk, either.
I'd appreciate any direction,
Avi

Hi Avi. This is normally caused by a program being
uninstalled that unregisteres the file. You need to register the
file again. Click
here
for information on how to do so.

Crash on search function for HTML Help file (.chm) when connected to a Visual C++ application

Crash on search function for HTML Help file (.chm) when
connected to a Visual C++ application
I use the RH_ShowHelp API command to connect a HTML Help file
(.chm file generated by RoboHelp Word X 5) to my Visual C++
application. My application is able to call up this HTML help file
in context-sensitive mode and everything is working great in the
Contents and Index panels EXCEPT when I click on List Topics (after
I enter a KEYWORD for search) in the Search panel.
I got an error that said “Unhandled exception in
xxxx.exe.(HHCTRL.OCX):0xC00000FD: Stack overflow”
I am able to execute this .chm file by itself and the search
function works well in this case. I am using HHActiveX.dll that is
created on 2/23/04. Is this the correct version?? Any advice what
to do here??

Hi agschin and welcome to the RH forums. The hhactivex.dll
file is not used by the search function so you can rule that our.
Have you tried recompiling and seeing if the problem still happens?
You can also start the Bug Hunter feature in RH - View > Output
View and then select the Bug Hunter button - and see if that throws
up any clues.

Browse sequence in Windows Vista 64-bit?

This is a duplicate post. I posted it nestled down in another browse sequence thread and didn't get any nibbles, so I am creating a new thread. I hope no one minds.
Hi all, I'm wondering if I can get a little help from the gurus here. I've been through the forums and internet trying to find the answer to browse sequences and glossary tabs in Windows Vista 64-bit. I am running Windows Vista 64-bit Home Premium Service Pack 2.
I need to mention that my .chm files work fine on Windows XP (multiple machines tested). My project consists of a master .chm (thanks Peter Grainge for the step-by-step, which I followed to the letter) with 15 slave projects.
I've copied the hhactivex.dll from the Program Files\Adobe\RoboHelp\RoboHTML (426 KB) on my Windows XP machine and saved it in the following folders on my Windows Vista 64-bit machine:
c:\windows\system32
c:\windows\sysWOW64
I then tried using the cmd.exe command prompt (as administrator) in c:\windows\system32 to do the following:
regsvr32 c:\windows\system32\hhactivex.dll
regsvr32 c:\windows\system32\hhctrl.ocx
Both commands registered successfully. When I opened the .chm, the glossary and browse sequence are still not working properly.
So, I then tried unregistered hhactivex.dll and hhctrl.ocx in the c:\windows\system32 folder using the regsvc32 and the cmd.exe (as administrator) in that same folder.
I then tried using the cmd.exe command prompt (as administrator) in c:\windows\sysWOW64 to do the following:
regsvr32 c:\windows\sysWOW64\hhactivex.dll
regsvr32 c:\windows\sysWOW64\hhctrl.ocx
Both commands registered successfully. When I opened the .chm, the glossary and browse sequence are still not working properly.
I've been pulling my hair out on this one. I've seen posts mentioning the "Unblock" Button on the .chm's Properties - General tab - Advanced dialog, but I do not have an Unblock button anywhere in the properties for these .chms. I also do not have the Microsoft KB 89xxxxx security updates on my Vista 64-bit computer that I can find.
I also say a post that put the path/filename in quotes when using regsvr32. I tried registering again using the same scenarios above in system32 (regsvr32 "c:\windows\system32\hhactivex.dll") and sysWOW64 (regsvr32 "c:\windows\sysWOW64\hhactivex.dll") but still I cannot get the browse sequences/glossary to work in thses compiled .chms -- whether opening the master or the slave.
After I registered the hhactivex.dll on a Windows XP test machine, if I opened a .chm and then went into Windows Explorer and tried to delete the hhactivex.dll, I'd get a "file in use" error. However, when I open a .chm on my Vista 64-bit machine and try to delete the hhactivex.dll in either system32 or sysWoW64, it deletes without error. I verified this with all of the different registering methods I described in this post (registering, testing, unregistering, moving to next folder, etc.). Being able to delete the .dll on the Vista machine tends to make me believe that the .dll isn't really registering, Either way, it isn't being accessed when a .chm file is opened like on a Windows XP machine.
I've been around the internet trying to find out exactly how to register .dlls in Vista 64-bit, and unless I'm totally missing something I believe I am doing this correctly. If I am doing something wrong, could someone guide me in the right direction with a complete step-by-step method that works in Vista 64-bit?
I have yet to test Vista 32-bit or any version of Windows 7, but I am hoping that once I resolve the problem in Vista 64-bit that the rest will be non-issues. I hope anyway, as I have no means to test those platforms.
Thanks in advance for making it to the end of this long post of mine. I appreciate any help!
eeddings

The 32bit version of HH.exe is kept in "C:\Windows\SysWOW64". When you double click a CHM file on a 64 bit machine, it launches the 64 bit version of hh.exe kept in C:\Windows or C:\Windows\System32 directory.
To launch a CHM with 32 bit version hh.exe, run the following command in a 64 bit machine C:\Windows\SysWOW64\hh.exe <CHM file Path>
The other good news is that you can get the 64 bit version of HHActiveX.dll in RoboHelp 9.0. It is kept at "<RoboHelp 9.0 install folder>\Redist\x64\HHActiveX.dll"
If RoboHelp 9.0 is installed on your machine, this activeX control is already registered. Otherwise you need to register this DLL.
To register 64bit version of HHActiveX.dll,
1> Run Command prompt(cmd.exe) as administrator
2> Type "regsvr32 <64 bit HHActiveX.dll full path>" and press Enter.
3> This should show that the registration is done successfully.
Now working with 64 bit version of HH.exe should also show Glossary and Browse Sequences.

Mk:@MSITStore cannot open file from within RoboHelp

Have recently upgraded to RoboHelp 8 and now see the much discussed "Cannot open the file: mk:@MSITStore:<path>" error but only when trying to view .chm files from RoboHelp for Word, by clicking "View Primary Layout". Weirdly enough, some projects display the .chm correctly when clicking "View Result" right after generating the help file, some projects do not. Viewing .chm directly from output location is always fine. For very small projects, the "View Primary Layout" button seems to work. For very large projects, the error message always occurs. I've un-registered and re-registered hhctrl.ocx as well as downloaded, replaced and registered the previous ocx version (4.73.8412.0) as well as re-registered itss.dll The OS is Windows XP Professional with IE 7. Suggestions please? Thanks!

RoboHelp 8
XP Pro
I recently ran into a problem viewing some pdfs and Word Documents in a generated html help file.
Setup:
pdfs and .docs in baggage files
links to the baggage files created in tables
2 tables in each topic
pdfs/docs in first table in each topic opened without a problem
pdfs/docs in second table would not open - address bar display:
(Example)
mk:@MSITStore:C:\EOCs\!SSL!\Microsoft_HTML_Help\BlueMedicare_EOCs.chm::/2012_EOCs/2012_WS_ Book.pdf
(Pause for much gnashing of teeth, pulling of hair, angst, frustration and thinking) but no pdf (or Word doc)
I can't change registry entries or any other computer settings. No administrative rights.
Anyway, it couldn't be an outdated registry entry because within one project, some pdfs and docs displayed as expected and others didn't.
Checked to see what the differences were in the tables/cells that worked vs the ones that didn't.
Looking at the HTML, I found "target=_blank" in each row of the tables that failed to display a baggage file.
I replaced "target=_blank" with no replacement text - I left Replace with blank.
Voila! All pdfs and docs open just as expected.
I hope this helps someone.

Error when launching Robohelp

Does anyone know what this error means? I get it when
launching robohelp right before the program opens.
"Unable to register hhctrl.ocx, itss.dll. If you experience
any adverse behavior, please make sure you have sufficient rights
and restart the program. You may need to have an administrator run
this program once to configure some components." (click OK to
continue)
After i click OK RoboHelp opens and appears to be functioning
correctly, but i want to make sure this is not a serious error
message before i continue working.
Thanks!

Welcome to our community
Are you by chance running RoboHelp X5 on Vista?
Cheers... Rick

ITunes has enccuntered a problem and needs to close. (v9.0.3.15)

Hi.
This has been covered in previous posts, however trying the solutions from the other posts has not resolved my problem. I have a new ipod touch 32G (have not linked to iTunes yet due to errors. It is currently used as paper weight )
Here is the scenario:
1. New Windows XP Pro install from windows CD.
2. Fully updated using microsoft update site.
3. iTunes install
4. tried reinstall after seeing the error message and the same occurs.
Here is the issue:
1. iTunes, on execute, reports "iTunes has enccuntered a problem and needs to close."
1a. the error does not happen right away (~15 seconds after being open). So I can navigate and do stuff during that short time. After that, it locks up with the error message.
Error signature:
AppName: itunes.exe
AppVer 9.0.3.15
ModName: unknown
ModVer: 0.0.0.0
Offset: 000000dd
2. Quick time executes with no errors
3. Quick time in config panel executes with no errors
4. I only have two Quick time files in c:/windows/system32 (QuickTime.qts & QuickTimeVR.qtx). No Quick time folder.
5. I get two Errors in the event viewer. both are "application error".
5a. "Faulting application itunes.exe, version 9.0.3.15, faulting module unknown, version 0.0.0.0, fault address 0x000000dd."
5b. "Fault bucket 1690791535"
thanks

I'm getting this from 9.1.0.79 *Unhandled exception at 0x000000dd in iTunes.exe: 0xC0000005: Access violation reading location 0x000000dd.*
Full Log:
'iTunes.exe': Loaded 'C:\Archivos de programa\iTunes\iTunes.exe'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\ntdll.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\kernel32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\user32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\gdi32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\advapi32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\rpcrt4.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\secur32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\shell32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\msvcrt.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\shlwapi.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\WinSxS\x86Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww35d4ce83\comctl32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\imm32.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\iTunes\iTunes.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\comdlg32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\ole32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\oleaut32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\odbc32.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\CFNetwork.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\crypt32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\msasn1.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\ws2_32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\ws2help.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wininet.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\normaliz.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\urlmon.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\iertutil.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\CoreFoundation.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\WinSxS\x86Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-wwe6967989\msvcr80.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\pthreadVC2.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wsock32.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\objc.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\WinSxS\x86Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-wwe6967989\msvcp80.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\icuin40.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\icuuc40.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\icudt40.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\ASL.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\SQLite3.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\zlib1.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\iphlpapi.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\CoreGraphics.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\version.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\WebKit.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\JavaScriptCore.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\winmm.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\libxml2.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\WinSxS\x86Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-wwf0b4c2df\GdiPlus.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\msimg32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\oleacc.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\psapi.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\riched20.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\setupapi.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\userenv.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wintrust.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\imagehlp.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\odbcint.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTime.qts'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QTCF.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\dsound.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\uxtheme.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\MSCTF.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\hhctrl.ocx'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\mui\0c0a\hhctrlui.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\WINDOWS\system32\msctfime.ime'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\xpsp2res.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\Archivos de programa\iTunes\iTunes.Resources\iTunesRegistry.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\Archivos de programa\iTunes\iTunes.Resources\es.lproj\iTunesLocalized.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\Archivos de programa\iTunes\iTunes.Resources\iTunes.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wdmaud.drv'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\msacm32.drv'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\msacm32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\midimap.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\ksuser.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\ddraw.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\dciman32.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\CoreVideo.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\CoreVideo.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTime3GPP.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTime3GPPAuthoring.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeAudioSupport.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Apple Application Support\CoreAudioToolbox.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeAuthoring.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeCapture.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeEffects.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeEssentials.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeH264.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeImage.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeInternetExtras.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeMPEG.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeMPEG4.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeMPEG4Authoring.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeMusic.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeStreaming.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeStreamingAuthoring.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeStreamingExtras.qtx'
'iTunes.exe': Loaded 'C:\Archivos de programa\QuickTime\QTSystem\QuickTimeVR.qtx'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\rsaenh.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\CoreFP\CoreFP.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\slbcsp.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\mfc42u.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\msvcp60.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\slbiop.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\winscard.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wtsapi32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\winsta.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\netapi32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\scarddlg.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\mfc42loc.dll', Binary was not built with debug information.
'iTunes.exe': Loaded 'C:\Archivos de programa\Archivos comunes\Apple\Mobile Device Support\iTunesMobileDevice.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\mswsock.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\hnetcfg.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wshtcpip.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\WMVCore.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wmasf.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\clbcatq.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\comres.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\sxs.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\dnssd.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\dxdiagn.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wbem\wbemprox.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wbem\wbemcomn.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wbem\wbemsvc.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wbem\fastprox.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\ntdsapi.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\dnsapi.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\wldap32.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\iTunes\CDDBControlApple.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\rasapi32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\rasman.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\tapi32.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\rtutils.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\sensapi.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\msv1_0.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\cryptdll.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\rasadhlp.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\winrnr.dll'
'iTunes.exe': Loaded 'C:\Archivos de programa\Bonjour\mdnsNSP.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\schannel.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\dssenh.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\cryptnet.dll'
'iTunes.exe': Loaded 'C:\WINDOWS\system32\winhttp.dll'
The thread 'Win32 Thread' (0xdc4) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x910) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xfd0) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xcf8) has exited with code 0 (0x0).
Unhandled exception at 0x000000dd in iTunes.exe: 0xC0000005: Access violation reading location 0x000000dd.
First-chance exception at 0x000000dd in iTunes.exe: 0xC0000005: Access violation reading location 0x000000dd.
Unhandled exception at 0x000000dd in iTunes.exe: 0xC0000005: Access violation reading location 0x000000dd.
First-chance exception at 0x000000dd in iTunes.exe: 0xC0000005: Access violation reading location 0x000000dd.
Unhandled exception at 0x000000dd in iTunes.exe: 0xC0000005: Access violation reading location 0x000000dd.

HELP! iTUNES WONT LOAD

so everytime i try to start my itunes, i receive a message saying that the 'sofware application has encountered a problem and needs to close,' then i get the options of debugging, sending error report, or simply 'dont send.' i have chosen to do all three of them and i get the same error message each time- 'microsoft visual c + + runtime library: this application has requested the runtime to terminate it in an unusual way. please contact the applications support team for more information.' i really dont know what i should do... all i want is to listen to my music... please help me

then i get the options of debugging, sending error report, or simply 'dont send.' i have chosen to do all three of them and i get the same error message each time- 'microsoft visual c + + runtime library
i haven't had much (if any) luck troubleshooting these in other threads with people ... but something came up in a different thread that i'd like to check on.
can you recall the times at which launching itunes generated the crash? if so, let's have a look in your Event logs to see if any warning or error events were logged in there at the time of the crash.
right-click "My Computer", select "Manage" and click "Event Viewer. have a look in the System and Application logs to see if there are any error or warning events consistently showing up at the same time as the itunes launch failures.
click on the suspicious events to bring up a small window with more detailed information.
what is the Source, Event ID and Description of the events?
by any chance, are you seeing ones that look like this?
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/4/2007
Time: 8:33:50 PM
User: N/A
Computer:
Description:
Faulting application itunes.exe, version 7.1.1.5, faulting module hhctrl.ocx, version 5.2.3790.2847, fault address 0x0002bda6.

Error Message after updating Windows XP on the Microsoft Update site

I have just taken delivery of a Satellite Pro A120 and updated the windows XP components on the Microsoft Update site, when the system rebooted to make the changes it developed an error message during the final stages of the bootup relating to the Realtek user.dll.
Basically it said that the user32.dll had been written to memory because the location it was stored in was reserved for windows components. The file in question being c:windows\system32\hhctrl.ocx, this caused some components of the sound system to not work.
It advises me to comtact realtek for a new dll? The latest drive on the Toshiba download site is older than the one installed. Any suggestion please.
Thanks

Please download the patch XP KB 935448 from the Microsoft support site.

Search Tab in WebHelp Not Displaying Any Topics

Let me preface this thread by saying that I JUST figured out the answer to my own problem. I tried to post this thread about 2 hours ago, but the forum was having issues...I got unexpected errors, and such. Although I figured out the answer a moment ago, I wanted to post the thread anyway, in case others come across the same problem, they will know how to fix it.
The Search tab in WebHelp doesn't work. No matter what I do, no topics will display when I enter search terms that I *know* are in the Help system. I have another project on the same computer, and the Search tab in that project works fine. I tried to attach screenshots, but keep getting an "unexpected error," so I gave up. But basically, if I enter a search term and click Go, "No topics found" displays.
When the WebHelp is being generated for this project, the following displays in the Output View:
"Processing Full-text-search data...
Finished processing Full-Text-Search data in 0 sec(s)"
It looks like something that is needed in order to do the full-text-search is missing, but I have no idea what. I have read several threads in the forums regarding Search tab issues that others have had.
I have:
    * Ensured that the itss.dll and itircl.dll are registered and in my C:\WINDOWS\system32 folder
    * Confirmed that I have keyhelp.ocx and hhctrl.ocx in my C:\WINDOWS\system32 folder
    * Used the same browser to view the WebHelp output for both projects (firefox 3.6.18)
    * Checked the project settings - they match
    * Checked everything in the WebHelp Settings window - General, Content Categories, Navigation, Search and Publish - everything matches in both projects
    * Tried creating a new webhelp layout, selecting a different skin...
everything, to no avail.
When the WebHelp is being generated for the project where the Search tab works, the following displays in the Output View:
"Processing Full-text-search data...
Finished processing Full-Text-Search data in 115 sec(s)
I can't understand why the Search tab works in one project, but not the other project. See the diagnostic report below. According to the report, the only thing I don't have (and don't know how to get) is MS Help 2. But why would my search work in one project and not the other, despite not having MS Help 2? Both project have the same settings and I'm generating the same output - WebHelp. Any ideas why my Search tab works in one project, but not my other project?
Thanks in advance for any assistance!

NOTE: In my original post, I forgot to include the diagnostic report that was produced by using the diagnostics tool mentioned in other threads where forum members were having problems with the Search tab, so here it is (just so that this thread is complete)...
MJ's Help Report
A common problem with HTML Help 1.x is DLLs not correctly registered during installation. This utility checks all components and registers DLLs if required. We also report if the RoboHelp DLL is registered, and if MS Help 2 components are installed and registered.
After running the report, try running your program again to see if the fault has cleared.
General Info
Report EXE:                C:\DOCUME~1\LMCKEN~1\LOCALS~1\Temp\Temporary Directory 1 for MJsDiag.zip\MJsDiag.exe
Report Run Date:           7/21/2011 11:14:07 AM
Report EXE Version:        2.7.2.0
Download URL:              http://helpware.net/downloads/
Operating System:           Windows NT 5.1.2600
SysLocale.DefaultLCID:      0x0409 (1033)
SysLocale.PriLangID:        0x0009 (9)
SysLocale.SubLangID:        0x0001 (1)
DecimalSeparator:           .
HH Installed:               YES
HH Version:                 5.2.3790.4110
HH Friendly Version:        > 1.4a
H2 Installed:               NO
H2 Version:
IE Installed:               YES
IE Version:                 6.0.2900.5880
IE Friendly Version:        Internet Explorer 6 (Windows XP SP2)
NT Administrator
NT Admin Check: Current user has full administor privileges: YES
HTML Help Run-time Components
File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version: 5.2.3790.4110)
File Registered OK: C:\WINDOWS\system32\itss.dll (Version: 5.2.3790.4186)
File Registered OK: C:\WINDOWS\system32\itircl.dll (Version: 5.2.3790.2453)
File Found: C:\WINDOWS\system32\hhctrl.ocx
     Version = 5.2.3790.4110
     Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
       ClassName = HHCtrl Object
       InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx
       ProgID = Internet.HHCtrl.1
     DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itss.dll
     Version = 5.2.3790.4186
     Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
       ClassName = Microsoft InfoTech IStorage System
       InProcServer32 = C:\WINDOWS\system32\itss.dll
       ProgID = MSITFS1.0
     DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itircl.dll
     Version = 5.2.3790.2453
     Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
       ClassName =
       InProcServer32 = C:\WINDOWS\system32\itircl.dll
       ProgID = ITIR.WordWheelBuild.4
     DLL is Found and Registered OK = YES
For HH Version Info See: http://helpware.net/htmlhelp/hh_info.htm
HTML Help 1.x Registry Settings
Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.
Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers
Reference: KB 892675
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
-> Report: Settings reported for information only.
Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension
Reference: KB 873343
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled on this PC.
Description: This key can be used to allow access to remote ITS files
Reference: Win 2003 SP1, KB 896054
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.
For HH Registry Info See: http://helpware.net/htmlhelp/hh_info.htm#hh14
HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try reinstalling.
File Registered OK: C:\Program Files\itcc.dll (Version: 4.72.7277.0)
File Found: C:\WINDOWS\system32\hha.dll (Version: 4.74.8702.0)
KeyHelp OCX by Keyworks.net - KeyHelp.ocx
     Detecting KeyHelp.ocx by looking for the IKeyPopup interface
     Registration Info: {1E57C6C4-B069-11D3-8D43-00104B138C8C}
       Version = 1.1.2200.0
       ClassName = KeyPopup Class
       InProcServer32 = C:\WINDOWS\system32\Keyhelp.ocx
       ProgID = KeyHelp.KeyPopup.1
     Dll Found and Registered = YES
For More Info See: http://keyworks.net/
RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
     Registration Info: {399CB6C4-7312-11D2-B4D9-00105A0422DF}
       Version = 9.0.0.228
       ClassName = HHComponentActivator Class
       InProcServer32 = C:\Program Files\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
       ProgID = HHActiveX.HHComponentActivator.1
     Dll Found and Registered = YES
For More Info See: http://www.macromedia.com/
MS Help 2 Run-time Components
     *** MS Help 2 NOT installed on this PC

RoboHelp permissions

Hi everyone,
Our company has a very strict policy in terms of employees'
permissions on their workstations. Unfortunatelly it appears users
needs local admin rights not only to install but to run RoboHelp
6.0.
I contacted the Adobe support and here is what they told me
"I understand that your company strict when it comes to
giving out admin
privileges to users, but RoboHelp was meant to be operated
under an
admin account since
RoboHelp needs access to the Windows System folder
<(>&<)> Registry in
order to function properly. It needs those privileges to
register
components, generate code <(>&<)>
access permissions required to make your help project.
If you would really like to run RoboHelp on a restricted user
account,
you can start of installing RoboHelp on user that has
temporary admin
privileges <(>&<)> remove each
privilege one by one until get to a point wherein you can run
RoboHelp
with the least possible permissions. Or you can ask other
RoboHelp user
in our online
forums for some tips on how set up a restricted user
account."
I did try different things like giving users full access to
the registry, root folder, windows directory but to no avail. A
user can run the application only if he belongs to the
Administrator group.
Does anyone have a solution to this problem? Any help will be
greatly appreciated.
Thanks,
Slavica

Thank you for your response. Unfortunatelly, it didn't help.
I did as you suggested
1. Granted a user Local Admin Rights
2. Logged in as that user and installed the RoboHelp
3. Ran RoboHelp HTML/Word
4. Removed user from the Local Admin group
5. Restarted the machine
When I started the RoboHelp HTML I got the warning message :
Unable to register hhctrl.ocx, itircl.dll,itss.dll.........
If you experience any adverse behavior, please make sure you
have sufficient rights and restart the program.
You may need to have an administrator run this program once
to configure some components.
So it looks like RoboHelp is trying to register OCX controls
/ DLLs whenever the application starts which is very strange.
I am not sure if this problem can just be ignored or it would
affect projects in anyway.
Thanks,
Slavica

Returning Focus on Exiting the Help Project

I create a .chm file for a projects help text. RoboHelp's file works like a champ, with one exception. When I close a help topic, and am using an OS of XP or earlier the focus is not going to the dialog that initiated the help file. In Vista this seems to work as expected. We are using the general calls of hhctrl.ocx, which in turn uses the function HTMLHELPA. Others in my company use a different tool that creates a .chm file that doesn't have this problem and I have spent a bit of time trying to figure it out, with no luck. I don't really want to go to another tool, does anyone out there have an suggestions? What could I be doing wrong?

Hi there
I really hope Pete Lees is following this forum because if anyone has the answer it's him.
My own gut feeling says that this has nothing whatsoever to do with the help authoring tool and everything to do with how your developer is opening the CHM.
About the only thing I can think of that may be "CHM specific" that might factor into this would be if you are using one of the RoboHelp added features.
Browse Sequences
Glossary Tab
These two features require your end user to have an additional file named HHActiveX.dll present and registered. My thought is perhaps if that's the case, some programming inside the DLL might come into play here.
I suppose a valid test would be to disable either or both of those features (if you are using them) so the DLL isn't a factor, then see what happens after that.
Cheers... Rick
Begin learning RoboHelp HTML 7 within the day - $24.95!
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

RoboHelp X5 "no topics found" in "Search" tab

There has been one workstation used for RoboHelp HTML
development/compiling and has no issues. A second workstation was
built with the same application/version (RoboHelp X5.0.2). After
compling projects on this second workstation, when a .chm file is
opened and the users perform a search via the "search" tab there
are "no topics found". If the same project is complied on the
initial workstation, topics are found via the "search" tab. Anyone
have an idea on what is causing this problem on the newly built
workstation?

Below is information from the workstation that does not seem
to be compiling correctly. I registered the .dll, but the "search"
still did not function (did a compile of the project need to occur
after the re-registration?). I will be getting the result from the
workstation that is compiling properly shortly and will post the
result.
General Info
Report EXE: c:\temp\MJsDiag.exe
Report Run Date: 1/20/2009 1:29:06 PM
Report EXE Version: 2.7.2.0
Download URL:
http://helpware.net/downloads/
Operating System: Windows NT 5.1.2600
SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID: 0x0009 (9)
SysLocale.SubLangID: 0x0001 (1)
DecimalSeparator: .
HH Installed: YES
HH Version: 5.2.3790.2847
HH Friendly Version: > 1.4a
H2 Installed: NO
H2 Version:
IE Installed: YES
IE Version: 6.0.2900.3462
IE Friendly Version: Internet Explorer 6 (Windows XP SP2)
NT Administrator
NT Admin Check: Current user has full administor privileges:
YES
HTML Help Run-time Components
File Registered OK: C:\WINDOWS\system32\hhctrl.ocx (Version:
5.2.3790.2847)
File Registered OK: C:\WINDOWS\system32\itss.dll (Version:
5.2.3790.2453)
File Registered OK: C:\WINDOWS\system32\itircl.dll (Version:
5.2.3790.2453)
File Found: C:\WINDOWS\system32\hhctrl.ocx
Version = 5.2.3790.2847
Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\WINDOWS\system32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itss.dll
Version = 5.2.3790.2453
Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\WINDOWS\system32\itss.dll
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\system32\itircl.dll
Version = 5.2.3790.2453
Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
InProcServer32 = C:\WINDOWS\system32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES
For HH Version Info See:
http://helpware.net/htmlhelp/hh_info.htm
HTML Help 1.x Registry Settings
Description: If present this Key can disable HH Shortcuts and
HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not
restricted on local machine.
Description: This key can be used to enable Hhctrl.ocx
ActiveX Visual controls on servers
Reference: KB 892675
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) = 3
-> Report: Settings reported for information only.
Description: This key allows MS programs such as iexplore.exe
to open ITS file that do not have a .CHM file extension
Reference: KB 873343
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled
on this PC.
Description: This key can be used to allow access to remote
ITS files
Reference: Win 2003 SP1, KB 896054
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) = 3
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.
For HH Registry Info See:
http://helpware.net/htmlhelp/hh_info.htm#hh14
HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try
reinstalling.
File not found: C:\Program Files\itcc.dll
File Found: C:\WINDOWS\system32\hha.dll (Version:
4.74.8702.0)
KeyHelp OCX by Keyworks.net - KeyHelp.ocx
This is for information only. KeyHelp is a 3rd party DLL.
*** KeyHelp.ocx is not registered or not installed!
*** You can register your KeyHelp.ocx using the "Register a
DLL" button.
*** KeyHelp.ocx could be installed anywhere on your PC by
normally resides in the Windows System folder.
For More Info See:
http://keyworks.net/
RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
This is for information only. HHActiveX is a 3rd party DLL.
*** HHActiveX.dll is not registered or not installed!
*** You can register your HHActiveX.dll using the "Register
DLL..." button.
*** HHActiveX.dll could be installed anywhere on your PC.
For More Info See:
http://www.macromedia.com/
MS Help 2 Run-time Components
*** MS Help 2 NOT installed on this PC

Hhctrl.ocx

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