Hi all. A little desperate here.
I'm wondering if anyone has had this problem before...
Friday morning (midnight) my internet died until 2pm the next day. I phoned BT during this time and was told engineers were doing work and so they knew there was a problem and so nothing to worry about. However, since then my internet connection is screwed. I have no problem opening websites because the download seems to work fine but i cannot interact with any website because i can't upload anything. Essentially i have Read Only Internet.
I have changed the filter which i was told was the problem the first time i phoned after being reconnected (makes no difference). I have tried numerous speedtests both on the BT speedtester and speedtest .net. 80% of the time i can finish the download test and then the upload part either sits and does nothing or i get an error message and it just gives up (the other 20% of the time it seems to work for 20 minutes or so).
Today i phoned again and sat on the phone for an hour and a half trying to solve the problem before finally the girl at the call centre just gave up and said 'we tested your line and there is no problem, our speedtest from our end is fine'.
Before the maintenance they did the other day everything was fine but i'm hoping somebody has an idea of what could have gone wrong before i'm forced to cancel my contract and go with a different ISP.
I've even had to to use a friend's dongle to upload this.
Hi Dave23 and welcome
Dave23 wrote:snip
I'm wondering if anyone has had this problem before...
Yes, some users have -
http://community.bt.com/t5/BB-Speed-Connection-Issues/NO-UPLOAD-UPSTREAM-CONNECTION-Totally-dead-tot...
It does sound like you'll need a forum mod involved. Use this form - http://bt.custhelp.com/app/contact_email/c/4951
You'll need to wait up to 72 hours for a reply, so you could have a read and try what has been suggested on the above thread. Screenshots might help....
-+-No longer a forum member-+-
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