Hi All - Cannot See Adobe Edge/Animate in Adobe Application Manager?

Edit: Have just figured out that this is down to this machine's OS being Windows XP.
Hi All,
I am to get to use the release version of Adobe Edge, having had a couple of the pre-releases.
I have signed up for Creative Cloud, downloaded and ran the application manager, however I cannot see Adobe Edge/Animate anywhere.
Am I doing something wrong?
Thanks!
See pic:

I think your AAM is not updated.
Download and Install the latest version of Adobe Application Manager from the below link :
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Try to install the update now and check.

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Cannot install Adobe Application Manager. I get error message: "Installer failed to initialize". What can I do about this?

if mac:
go to HD>library>application support>adobe>caps and rename the caps folder.
go to USER library>application support>adobe>OOBE and rename OOBE folder
install Adobe application manager from below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

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kissakikai
Thank you again for trying to reply in your thread.
For some reason, the reply is being posted without a message included...just an empty reply. Are you putting any contact
information in your post so that the system is blocking out that information?
Could you give it one more try. Looking forward to continuing the troubleshooting of your issue with you.
If your posts continue with no message included, you may need to seek help on the posting matter in the
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ATR

Cannot install Adobe Application Manager

When I install this, I first get an error saying another instance is already running. The installation then proceeds and goes through the motions installation but at the then, I get an error saying "Adobe Application Manager failed to install". I've combed through my Windows Task Manager for things like "PDApp.exe" and "setup.exe" but I couldn't find any. I have a bazillion processes running and I don't have time to go through each one trying to figure out which is the right one. How do I install the Application Manager? It seems like all the CC apps needs the updated version of Adobe Application Manager in order to install.

Problem resolved. I called the 800 # and spoke with a technical support person in India. The steps to resolve were to rename the directory paths (2 of them) that pointed to the old Adobe Application Manager, then download the Adobe Cleaner Tool and use it to remove the Adobe Creative Cloud Desktop App. I logged off and then logged back in and re-downloaded the Creative Cloud Application manager and I was able to download (finally) Photoshop CC.
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I've been trying to update my Photoshop and Illustrator CC 2014, but the updates fail with a message that tells me to quit all instances of the Adobe Application Manger. The only problem is when I go into my activity monitor, I don't see that process running at all.
I'm running on a MacBook Pro, OSX 10.9.5, and Adobe CC 1.8.0.447
Thanks for any help you can provide!

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Hi 91Kay70,
You can rename OOBE folder and then download and install the Creative cloud desktop.
Location of OOBE
For Mac : --
Open Macintosh HD --->Computer --->Library --->Application Support --->Adobe---> OOBE
For Windows :---
C:\Program Files (x86)\Common Files\Adobe\OOBE
and
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rename OOBE to OOBE.old
Once done please login to www.creative.adobe.com and click on the tab 'Download Center'
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I check AAM in Activity Monitor. There's no AAM process. Who has any ideas of this issue? I manually download the install package. Run installer still pop up this kind of warning.

Hey,
Please try to reinstall Application Manager:
Windows:http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Macintosh: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Hope it helps!

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I manually uninstalled Acrobat XI -- I know, bad idea, I shouldn't have done that, but now it is what it is ...
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I downloaded and installed the AAM patch from here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
That did not solve the problem
I used the uninstallers to remove all my Creative Cloud apps as suggested here: http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html#download_freeze
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Stefan,
I don't think your problem has anything to do with you downloading Edge Animate directly from the website. I setup all Creative Cloud programs through Adobe Application Manager on a clean-installed Mac. Everything looked good for a few months but now Edge Animate and Touch Plug-in Apps always show as "Install" in Application Manager. I installed both like 3 times using the application manager (even though I already had them installed) and that made no difference either. I think problem lies in the application manager. Maybe some Application Manager update that was supposed to fix another issue caused this bug. I'm hoping Adobe is aware of this and working on a fix. While it's purely a cosmetic problem, it's quite annoying to see apps already installed showing up as not installed.

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Edge Animate site says it's still free, but it's missing in Adobe Application Manager list.

http://html.adobe.com/edge/animate/ says:
"Get started with Edge Animate and the rest of the Edge Tools & Services with a free Creative Cloud membership"
but there's no An icon at the Creative Cloud site interface or in the Adobe Application Manager list.
Can someone please provide some info about this? I hope that the reason for this is taht it's just some update that's on it's way, not the cancelation of free usage.
Tnx in advance.

True, WinXP is the problem. I've been looking for the requirements for the Edge (though that x64 os version is required) and it states that Win7 is a must.
That solves it. Thank you for your effort.
Hope this clears things up for other people.

Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!

>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Adobe Application Manager won't update on Win 8.1 - cannot install apps

Since updating this PC to Windows 8.1, the Adobe Application Manager which manages the Creative Cloud apps will not update itself, hence we cannot install or update CC apps (specifically, Acrobat).
On clicking the download button on the Acrobat page of CC, the Adobe Application Manager starts to update itself, then quits with the error:
We've encountered the following issues:
Adobe Application Manager failed to install.
[Quit]
Repeated attempts fail. We urgently need to admin several CC apps so to be forced to use the App Manager causes us substantial business interruption.
/src Illuminant NYC

Hi illuminantpartnersnyc ,
Please close all the Adobe application, browsers running at the back and try to install again. If still the same error please follow the mentioned steps:
1. Please navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old
Please go to C/User/User Name/App date/Local/Adobe/OOBE and rename it to OOBE.old
Log to to CC desktop: https://creative.adobe.com/products/creative-cloud and run as admin to install it.
If still the same error then please enable hidden admin: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windo ws-8-a.html and try to install again from hidden admin account.
Please review the log : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html if still the error persists.
Regards,
Romit Sinha

Hi All - Cannot See Adobe Edge/Animate in Adobe Application Manager?

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