Hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

You should talk to Adobe Support thru chat or by phone when they are available (Not usually on weekends) as they might be able to help arrange the change without any cancellation penalties.
Phone/Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Otherwise what you would normally do is first consult the following page to see what you can do on your own
Manage your membership and payments | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
and then if necessary cancel the current plan (penalties being possible) and subscribe to the new one.
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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Can anyone offer some advice i am looking to upgrade the OS system on one of my macbook pro's, currently running os10.4.11, I would like to upgrade to OS10.5? how would I go about this, and is there a cost, for what is an old operating system now?

Can anyone offer some advice i am looking to upgrade the OS system on one of my macbook pro's, currently running os10.4.11, I would like to upgrade to OS10.5? how would I go about this, and is there a cost, for what is an old operating system now?

Since your Mac probably came with 10.4, there is no longer a way to get 10.5 Leopard install media. IF it has the requirements, you may be able to upgrade to 10.6 Snow Leopard by buying the boxed install media at the Apple Store for $30.
System requirements are found here: http://support.apple.com/kb/SP575
General support can be found here: http://www.apple.com/support/snowleopard/

I bought Lion from the App Store. It installed to my laptop and I would like to install it on another machine. Can I do this without having to buy another copy?

I bought Lion from the App Store. It installed to my laptop and I would like to install it on another machine. Can I do this without having to buy another copy?

Try here Mike...
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Make sure and use the same Apple ID.

HT4972 I've got an old IPhone 4 (not a 4S) and I want to upgrade to IOS 5 not 6 or 7. Is this possible?

I've got an old IPhone 4 (not a 4S) and I want to upgrade to IOS 5 not 6 or 7. Is this possible?

Apple only allows updating to the current version of iOS for the device. For the iPhone4 and later that is currently iOS7.0.4.
There is no reason to not upgrade to the current version.

I want to bulk purchase single tracks, how do i go about this without buying and paying each time

I want to bulk purchase single tracks for my ipod, how do i go about this without buying and paying each time, can i not amass a number of tracks and then go to checkout. It seems to want to charge me each time. Help!

Put them in your wishlist

I have two libraries on the same computer but different logins, there is my user account for the computer and then there is my grandma's, how do i get my music without having to resync on both libraries?

this computer has two logins, my grandma's (which is the administrator) and mine, itunes is on both logins but on my login i have some music there and hers i have my other music.. i want to be able to redownload my music on my ipod touch with out having to resync back and forth between libraries.. how do i combine the libraries because if i go with one or the other i lose my music i have purchased, on both libaries the music belongs to me not my grandma,
Also, a few weeks ago, I loaned the IPOD to somebody and they told me that evidently the IPOD had been hacked and that it had lost all the music. When I got it back, I re-synced it and got some of the music back. After talking to other people, I now suspect that my "friend" tried to do something he wasn't suppose to to and the IPOD shut down or that he was trying to create an Apple ID of his own without paying for it. Now that I have it back, I just want to get the music back that I paid for that is already associated with my ID and that is in my two libraries. I can see them in there (on the computer), I just can't access them to download them on the IPOD. Can you help?

There are actually a few methods for using more than one iPod on a single computer: How To Use Multiple iPods with One Computer
Just to summarise what's in the link above:
Method one is to have two Mac or Windows user accounts which by definition would give you two completely separate libraries.
Method two is to set your preferences so that either one or both iPods get updated with only certain playlists within one library. If you've had no success with this you can have a look through the guide on this page: Loading songs onto iPod automatically
Another option when using a single library is to set one or both of the iPods to manual update: Managing content manually on iPod
You can read about Windows user accounts here: Using Windows XP User Accounts

Locked iphone and forgot password how can I get it unlocked without having to reset my phone and lose everything?

My boyfriend changed his pass code on his iPhone 5 and does not remember it. He's tried every possible code and now his phone is disabled and says to connect to itunes. I'm wondering if there's some where we can go take it to to get the password off without having to reset the whole phone and loseall all our pictures. Any info please I'd greatly appreciate it. I've called our carrier company and I can't do anything but referred me to apple.

If this iPhone has previously been synced to a computer you can connect to that computer which will unlock it.
If you have not done so there is no way to use it without Restoring it and losing your information.

I currently have leopard and I want to upgrade to snow leopard. My question is will I lose my documents on my desktop after I do the upgrade?

Please help

Not if you make a backup first.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
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       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Be sure to repair your hard drive and permissions before upgrading:
Repair the Hard Drive and Permissions
Boot from your Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

HT1926 I just tried to update to latest iTunes version and received an error 7 (Windows error 1114) that "iTunes was not installed correctly. Please reinstall iTunes." How so I go about this without losing my library contents (which are not backed up on c

I just tried to install latest iTunes version and install failed. A pop-up stated "iTunes was not installed correctly. Please reinstall iTunes. ERROR 7 (Windows error 1114)." I have a decent-sized iTunes library that is not backed-up to the cloud. How can I either get back to the previous iTunes version that was functioning OR install a new version without losing the Library?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I just bought an audiobook, it says I cant sync it to my phone because it can only sync with one library at a time and it wants to erase my phone completely. How can I get an audiobook without erasing my entire library of 2500 songs and other books?

How can I sync a new audiobook without having to erase my entire library?

Put the audiobook in the library on your computer, then sync to the phone.

I paid for a ringtone and had to restore my phone and now I don't have the ringtone. How can I get that back without having to pay for it again?

I had to restore my phone and before I did it I bought a ringtone and now I do not have that ringtone. How do I get that back without having to repay for it?

Call iTunes support and see if they will re-grant it back to you. Shouldn't be a problem, they have done it for quite a few people I know.
1-800-694-7466

I've got a late 2009 mac mini with a 320gb hard drive and I want to upgrade it to a 1tb drive or bigger. What HDDs are compatible with my mini?

I've got a late 2009 mac mini with a 320gb hard drive and I want to upgrade it to a 1tb drive or bigger. What HDDs are compatible with my mini?
Because of the price I'm not interested in solid state drives, unless of course you want to send me $1,000.
I've already got external drives but I take my mini back and forth to work and don't want to carry those drives with me.
I'm not interested in buying a laptop. My mini works great so why waste $1,000 or more when I can buy a 1 to 3 TB hdd for under $300 and have exactly what I want. My late 2009 Mac Mini with a large hdd.
I went to Crucial's website and they can't tell me what drives fit my Mac Mini. That's where I got my ram (8GB). I'm ONLY interested in name brand quality HDDs.

The limiting factor in your 2009 mini is the max 9.5mm drive thickness.
One of the largest capacity 2.5" drives that meets this criteria is the HGST (formerly Hitachi) at 1.5GB
Any reputable SATA HDD you can find that is not thicker then this 9.5mm will work.

I have CS6 on my iMac. I want to load it onto an external drive to use off my Mac Air. I have the serial number. How do I do this without having to subscribe to CC?

I have CS6 on my iMac. I want to load it onto an external drive to use off my Mac Air. I have the serial number. How do I do this without having to subscribe to CC?

Note the min-requirements for PS CS6 on a Mac.
Mac OS
Multicore Intel® processor with 64-bit support
Mac OS X v10.6.8 or v10.7
1GB of RAM
2GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash-based storage devices)
1024×768 (1280×800 recommended) resolution display with 16-bit color and 256MB (512MB for Extended) of VRAM
OpenGL 2.0-capable system
DVD-ROM drive
Nancy O.

I have a rather old iMac 20" (mid 2007) and I want to upgrade the Hard drive. How do I change it? How do I transfer all my applications? May I just copy the old hd into the new one? Thanks.

I have a rather old iMac 20" (mid 2007) and I want to upgrade the Hard drive. How do I change it? How do I transfer all my applications? May I just copy the old hd into the new one? Thanks.

There are many online tutorials on how to change out the HD on a mid 2007 iMac. One of the originals is from 2007 and is Upgrade your iMac 20" or iMac 24" aluminum (mid 2007) to 1TB Hard Drive and 4 GB RAM - DIY Guide. As far as migrating your system Apple helps out with that in Setup Assistant which automatically starts when you turn on a new Mac for the first time. After you have installed the new HD you will have to format the new HD to Mac OS Extended (Journaled) and then you will have to install OS X. The first time you turn it on Setup Assistant will start. Follow the directions and you will be fine. In order to restore your information you will need to backup what is on the current internal HD first. I'd recommend using Time Machine (Assuming you are using Leopard or later) AND also creating a bootable clone using either SuperDuper or Carbon Copy Cloner.
Please complete your profile so at the very least we know what version of OS X your machine has installed.

Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?

Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?
Thanks.

If you do not have access to the iTunes Library on your Old computer... or its Backup...
See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
If you do have access... See Here...
iTunes: How to move your music to a new computer
Or...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.

Hi all. i have adobe PS cc and i want to upgrade to PS and lightroom. How do i go about this without haveing to pay for both and paying the one combined price? thanks

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