Hi all, My iCloud doesn't recognise that I have Keynote on my iPad:(

Hi all,
My company graciously gifted my department with a new iPad to use for presentations. I have used many iPads in the past and had no trouble updating and uploading Keynote presentations to iCloud. However having set this iPad up straight out the box it seems to be giving me issues and I cant seem to find anyone having a similar issue while browsing the web. My iCloud doesn't recognise that I have Keynote on my iPad and therefore wont allow me to synch or update files via iCloud.com. iCloud simply tells me to "get keynote". I used a company apple ID to get keynote and a personal ID for iCloud... could this be the conflict? I'm sure I have done this before on other company iPads but this one seems to be having issues...
Can anyone suggest a fix for me? I have made sure that all the correct boxes are ticked in terms of allowing data on iCloud synching and using iCloud for keynote and still nothing. Getting very frustrated
Any help would be magic.
Alicia

it is actually very easy to check, sign into company's id in icloud and see if that was a reason.

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