Hi, been charged the CC for twice and don't receive any email for order number and serial number, kindly please advise
hi, i been purchased for creative suite . but adobe have been double charged for the item and i still cannot install the upgraded version of creative suite..
kindly please advise
Hi Dexter Choo,
We have checked the details for your account, unfortunately, we were unable to find any active subscription on this email.
Kindly provide the below mentioned email in the [Private Message] so that we can assist you appropriately.
Alternate Email Address:
Last for digits of your Credit card:
Date on which the charge was posted:
Exact amount:
As the information that we need is critical so make sure you send this via [Private Message] only.
Thanks,
Atul Saini
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Im tryin to get my email verified for iMessage and FaceTime, but i don't received any emails. All info are correct (correct apple id and password). Though, i don't have any sim on my phone.
You can take a look at this support document for troubleshooting iMessage and FaceTime activation. If you have difficulty activating FaceTime or iMessage - Apple Support
I believe with the iPhone, you need to have a SIM installed, since the activation sends an international SMS to servers in the UK. Check to see what that support document states. -
I want to purchase some games in the App Store for my I-pad air but I forget the answers to my security questions. Apple said that email has been sent to my account but I haven't received any email and I realized that the email below my security question is not mine because my email ad starts in letter j not w.....
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
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Why i don't receive emails from apple ? I want to change my password and i don't receive any email :| What can I do?
The email is sent to your recovery email. That email is not the same as your Apple ID. If you haven't assigned one with your Apple ID do so here > https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
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HT5312 I don't remember my security answers and I don't receive any emails from apple
Please help , I just put money into my id but I cannot buy any game if I can't answer the questions.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on it, and tried clicking the reset link again), or you don't have a rescue email address, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to check/update/add a rescue email address for potential future use -
I have a problem with my I phone5 . after i bought an iPhone6 and i joined it to my iTunes , the same problem happens to my new Iphone.
i thought with the new Apple ID the problem could be solved. so i create a new Apple ID. now i have 2 I Phones with the same problem means i can't remove my first Apple ID because any time i try to reset my password and delete the Apple ID i don't receive any Email from APPLE .
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thank you very much.Hello ba.t,
After reviewing your post, it sounds like you tried to reset the Apple ID password but did not receive the email. I would recommend that you read this article, it may be able to help the issue.
If you didn't receive your verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
What does it mean when a purchase is billed to "store credit"? Is it one of those iTunes gift vouchers? Only reason I ask is because I downloaded Ken Follit's FREE book from the 12 days of Christmas app and seem to have been charged 10.99 for it!?
Thank you so much for the link. Am persevering thru it, will get there eventually, as I had already tried to press the Report a Problem link on the invoice, but it won' t connect to iTunes store on my iPad, it keeps saying can't connect. Infuriating. But thank you, you found me a link I would have taken ages to find.
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Can anyone help. Especially Apple who don't seem to want to allow anyone to report a problem. It's taken me an hour to get this far. I've been charged nearly £100 for apps that are free in the app store - racing penguins for one which is free but billed to me at £6.99! How can I get a refund and stop this happening again...
There is no subscription section in my account.
I am paranoid after reading the above post but it seems there is no way to turn off initial purchases, only renewals can be turned off.
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2) Or is it possible an app will just charge and give you a subscription when
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If # 2 is a posibility then:
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Then if they are disabled we would have to re-enable them to get a subscription
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stop an accidental purchase from happining.
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When I try to turn on my homesharing on apple TV it says that either my apple id doesn't exist or the password is wrong. However, I've been using the id for almost half a year and I even changed my password and it still wouldn't work. What can I do to fix this?
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I have been charged 4 times for an in app purchase when I only wanted 1 , does anyone know how I go about getting a refund?
mikeYou can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
To help avoid future transgressions set the Restrictions for In-App Purchases...
Settings > General > Restrictions
Understanding Restrictions > http://support.apple.com/kb/HT4213 -
I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?
You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
My iPad 2 won't start even if I already went through pressing the home and start buttons simultaneously. I also tried charging the batteries for more than 30 minutes (done this procedure twice) but it won't still power on. What should I do next? Could it be a hardware issue then?
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
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http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
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http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
I have been charged 3 times for student premium and am still on free.
I have been charged 3 times for student premium when it says I can't be verified that I am a student even though I manually sent it in 2 hours ago and still haven't gotten anything back from spotify. I've checked email and spam and have emailed them again and hour ago and still nothing but I still lot chanrged...why?
Hey there , welcome to the community!
If you contact Spotify through online contact form, they will be able to sort out these multiple charges and see what's going on with the student verification. Once you send in the form, you should receive a reply from them within 24-48 hours. If you need any further help, let me know! :) -
Wen I cheecked my account I have been charged 21 times for a app wen I have only maid the 1 purchess
We are fellow users here on these forums, we won't know what you've bought.
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