HI, Can you help me? I have brought CC AI and followed the instructions to download.

When I click on the CC icon all I see is a blue spinning wheel, this has been like this for two days. I run the latest MAC OS X platform and have cable internet.
Any clues?
Desperate...

Hi There,
Kindly follow the steps in the link mentioned below.
App doesn’t open | Progress wheel spins continually
Thank,
Atul Saini

Similar Messages

Can you help me diagnose my macbook crash log and fix the crash?

Hi I have been using my macbook for 1 and a half years and only a month ago, it started to crash constantly. 3 days ago, the macbook couldn't restart after a crash, so I format the whole disk and re-installed snowleopard and got updates. But it kept crashing...
(not sure if another problem related to it or not: my superdrive (MATSHITADVD-R) also made creepy annoying noise everytime i boot the machine, but after the re-installment, the noise problem disappeared)
Here is the most recent 2 crash reports I saved: Please help if you have any thought how to fix it... Thank you!!!
Interval Since Last Panic Report: 44892 sec
Panics Since Last Report:          2
Anonymous UUID:                    7038D6C3-DA53-4A79-BFEF-25BB454910AD
Wed Jul 20 14:52:42 2011
plic(cpu 0 caller 0x2abf6a): Kernel trap at 0x00227272, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x0026fbf0, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x0084baa0, ECX: 0x0026fb7c, EDX: 0x09d3a7c4
CR2: 0x0026fbf0, EBP: 0x5293bdc8, ESI: 0x0f26fb98, EDI: 0x09d3a7a8
EFL: 0x00010046, EIP: 0x00227272, CS: 0x00000008, DS: 0x0f260010
Error code: 0x00000003
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5293bb78 : 0x21b837 (0x5dd7fc 0x5293bbac 0x223ce1 0x0)
0x5293bbc8 : 0x2abf6a (0x59e3d0 0x227272 0xe 0x59e59a)
0x5293bca8 : 0x2a1a78 (0x5293bcc0 0x0 0x5293bdc8 0x227272)
0x5293bcb8 : 0x227272 (0xe 0x48 0x10 0x10)
0x5293bdc8 : 0x2275c6 (0xf26fb98 0x602 0x5293be48 0x2275c6)
0x5293be38 : 0x227654 (0x22a88f 0x0 0x0 0x2a45c9)
0x5293be58 : 0x22ac50 (0x22a88f 0x8635f4 0x0 0x2)
0x5293beb8 : 0x22b00f (0x6f26d6d4 0x602 0x0 0x48e2be)
0x293bef8 : 0x48e02f (0xc03 0x0 0xf4240 0x48e2be)
0x5293bf78 : 0x4f7f90 (0x14114a80 0xefc00f0 0xefc0134 0x0)
0x5293bfc8 : 0x2a1fd8 (0xedc5a60 0x1 0x10 0x9l6ca4)
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
10K540
Kernel version:
Darwin Kerll Version 10.8.0: Tue Jun 7 16:33:6 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model n@e: MacBook5,1 (Mac-F42D89A9)
System uptime in nanoseconds: 6607523954941
unloaded kexts:
com.apple.driver.AirPortBrcm43xx          423.91.27 (addr 0xeeb000, size 0x1900544) - last unloaded 144069848901
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 31265378178
com.apple.driver.AGPM          100.12.31
com.apple.filesystems.autofs          2.1.0
com.apple.driver.AppleMikeyHIDDriver          1.2.0
com.apple.driver.AppleHDA          2.0.5f13
com.apple.driver.AppleMikeyDriver          2.0.5f13
com.apple.driver.SMCMotionSensor          3.0.1d2
com.apple.driver.AudioAUUC          1.57
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.kext.AppleSMCLMU          1.5.2d10
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.1.6
com.apple.driver.AppleLPC          1.5.1
com.apple.driver.AppleIntelPenrynProfile          17
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.driver.AppleBacklight          170.0.46
com.apple.GeForce          6.3.6
com.apple.driver.AppleUSBTCButtons          201.6
com.apple.driver.AppleUSBTCKeyboard          201.6
com.apple.driver.AppleIRController          303.8
com.apple.iokit.SCSITa{lUserClient          2.6.8
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.nvenet          2.0.17
com.apple.driver.AppleSmartBatteryManager          160.0.0
com.apple.driver.AppleUSBHub          4.2.4
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleUSBOHCI          4.2.0
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagem%Model: MacBook5,1, BootROM MB51.007D.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.40f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS543225L9SA02, 232.89 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 3
Interval Since Last Panic Report: 36893 sec
Panics Since Last Report:          1
Anonymous UUID:                    7038D6C3-DA53-4A79-BFEF-25BB454910AD
Tue Jul 19 22:50:08 2011
panic(cpu 1 caller 0x2abf6a): Kernel trap at 0x01357ee7, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0xca8ae0cc, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x7edf22fd, EBModel: MacBook5,1, BootROM MB51.007D.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.40f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Serial ATA Device: Hitachi HTS543225L9SA02, 232.89 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Patriot Memory, 0x13fe (Phison Electronics Corp.), 0x3d00, 0x26200000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2

Thanks Kappy
But the crash keeps going after either I stopped using chrome, or even putting chrome into trashbin...
here are the 2 of the most recent logs :
Interval Since Last Panic Report: 7054 sec
Panics Since Last Report:          4
Anonymous UUID:                    7038D6C3-DA53-4A79-BFEF-25BB454910AD
Thu Jul 21 11:55:40 2011
panic(cpu 0 caller 0x2cd409): "buf_brelse: bad buffer = 0x54300f60\n"@/SourceCache/xnu/xnu-1504.15.3/bsd/vfs/vfs_bio.c:1973
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x528db9a8 : 0x21b837 (0x5dd7fc 0x528db9dc 0x223ce1 0x0)
0x528db9f8 : 0x2cd409 (0x5a1278 0x54300f60 0x0 0x528dbae4)
0x528dba48 : 0x41aa6b (0x54300f60 0x0 0x2000 0x0)
0x528dba88 : 0x450d59 (0x839ace8 0x528dbafc 0x0 0x16)
0x528dbaa8 : 0x44edc3 (0x83a7804 0x528dbafc 0x36 0x528dbb34)
0x528dbb58 : 0x44ac11 (0x84cee30 0x1 0x8f35c04 0x0)
0x528dbba8 : 0x4221ad (0x839d804 0x15676d 0x0 0x10)
0x528dbc88 : 0x2fe8b1 (0x528dbca0 0x1f200000 0x528dbcc8 0x2ff05a)
0x528dbcc8 : 0x2e0c92 (0xdd5f65c 0x9ba6274 0x528dbd08 0x26de91)
0x528dbce8 : 0x2e0d02 (0xdd5f65c 0xae12f9c 0xbc68a04 0xbc68a04)
0x528dbd08 : 0x251543 (0xdd5f65c 0xbc68a04 0xbc68a0c 0x528dbd68)
0x528dbd28 : 0x26eb01 (0xdcfd5dc 0x1 0x10e07 0x80a72b8)
0x528dbd68 : 0x261954 (0xae12f9c 0x99abbdc 0x1 0x1f30a000)
0x528dbe98 : 0x261b4b (0x1f30a000 0x1 0x0 0x0)
0x528dbed8 : 0x283c4f (0x87e4ebc 0x1f300000 0x1 0x1f30a000)
0x528dbf38 : 0x484bd8 (0x87e4ebc 0x1f300000 0x1 0x911b)
0x528dbf78 : 0x4f82fb (0x967a2a0 0x98c50e8 0x9ba61b4 0x1)
0x528dbfc8 : 0x2a251d (0x98c50e4 0x0 0x10 0x98c73c4)
BSD process name corresponding to current thread: Safari
Mac OS version:
10K540
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBook5,1 (Mac-F42D89A9)
System uptime in nanoseconds: 273389555872
unloaded kexts:
com.apple.driver.AirPortBrcm43xx          423.91.27 (addr 0xeeb000, size 0x1900544) - last unloaded 122733251834
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 33529839954
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.driver.AppleMikeyHIDDriver          1.2.0
com.apple.driver.AppleMikeyDriver          2.0.5f13
com.apple.driver.AudioAUUC          1.57
com.apple.driver.AppleHDA          2.0.5f13
com.apple.kext.AppleSMCLMU          1.5.2d10
com.apple.driver.SMCMotionSensor          3.0.1d2
com.apple.driver.AGPM          100.12.31
com.apple.filesystems.autofs          2.1.0
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.1.6
com.apple.driver.AppleIntelPenrynProfile          17
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.GeForce          6.3.6
com.apple.driver.AppleLPC          1.5.1
com.apple.driver.AppleBacklight          170.0.46
com.apple.driver.AppleUSBTCButtons          201.6
com.apple.driver.AppleUSBTCKeyboard          201.6
com.apple.driver.AppleIRController          303.8
com.apple.iokit.SCSITaskUserClient          2.6.8
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.driver.AppleUSBHub          4.2.4
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.nvenet          2.0.17
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleUSBOHCI          4.2.0
com.apple.driver.AppleSmartBatteryManager          160.0.0
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.12
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.driver.AppleProfileReadCounterAction          17
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.driver.DspFuncLib          2.0.5f13
com.apple.driver.AppleProfileTimestampAction          10
com.apple.driver.AppleProfileThreadInfoAction          14
com.apple.driver.AppleProfileRegisterStateAction          10
com.apple.driver.AppleProfileKEventAction          10
com.apple.driver.AppleProfileCallstackAction          20
com.apple.nvidia.nv50hal          6.3.6
com.apple.iokit.IOSurface          74.2
com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
com.apple.iokit.IOSerialFamily          10.0.3
com.apple.iokit.IOAudioFamily          1.8.3fc2
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.0.5f13
com.apple.iokit.IOHDAFamily          2.0.5f13
com.apple.iokit.AppleProfileFamily          41
com.apple.driver.AppleSMC          3.1.0d5
com.apple.driver.IOPlatformPluginFamily          4.7.0a1
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.NVDAResman          6.3.6
com.apple.driver.AppleBacklightExpert          1.0.1
com.apple.iokit.IONDRVSupport          2.2
com.apple.iokit.IOGraphicsFamily          2.2
com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
com.apple.iokit.IOBluetoothFamily          2.4.5f3
com.apple.driver.AppleUSBMultitouch          207.7
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.driver.XsanFilter          402.1
com.apple.iokit.IOAHCISerialATAPI          1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.iokit.IO80211Family          320.1
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IONetworkingFamily          1.10
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.NVSMU          2.2.7
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          6
com.apple.driver.DiskImages          289.1
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0
Interval Since Last Panic Report: 6061 sec
Panics Since Last Report:          1
Anonymous UUID:                    7038D6C3-DA53-4A79-BFEF-25BB454910AD
Thu Jul 21 11:08:15 2011
panic(cpu 0 caller 0x2cd409): "buf_brelse: bad buffer = 0x52a9fc50\n"@/SourceCache/xnu/xnu-1504.15.3/bsd/vfs/vfs_bio.c:1973
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x57babb98 : 0x21b837 (0x5dd7fc 0x57babbcc 0x223ce1 0x0)
0x57babbe8 : 0x2cd409 (0x5a1278 0x52a9fc50 0x57babc18 0x6f89068)
0x57babc38 : 0x2cdb0b (0x52a9fc50 0x73d7fac 0x6f5f4bc 0x50dc9641)
0x57babc88 : 0x50dccdea (0x52a9fc50 0x0 0x0 0x1000)
0x57babcb8 : 0x50dc3bf1 (0x8a36a94 0x0 0x1000 0x0)
0x57babd28 : 0x50dccdea (0x70bb500 0x8a36a80 0x0 0x1000)
0x57babd58 : 0x578f80a5 (0x57babd94 0x0 0x1000 0x0)
0x57babdb8 : 0x578fa3b2 (0x708b200 0x7067224 0x57babde8 0x232b54)
0x57babdd8 : 0x50ce8698 (0x7096100 0x700cd80 0x0 0x57babea8)
0x57babe08 : 0x50ce928a (0x7042b00 0x700cd80 0x57babe68 0x6e86200)
0x57babe28 : 0x573f91dc (0x700cd80 0x700cd80 0x0 0x0)
0x57babe68 : 0x573f933a (0x6e86200 0x700cd80 0x0 0x0)
0x57babea8 : 0x573fb4df (0x6e86200 0x800000 0x3b9aca00 0x0)
0x57babf08 : 0x573f71fc (0x6e86200 0x4 0x57babfc8 0x295914)
0x57babf28 : 0x552ea6 (0x7009380 0x7 0x57babfc8 0x2ab75b)
0x57babf88 : 0x552eea (0x7009500 0x1 0x0 0x0)
0x57babfc8 : 0x2a179c (0x7009500 0x0 0x10 0x7867204)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.iokit.IOAHCIBlockStorage(1.6.4)@0x578f5000->0x57908fff
            dependency: com.apple.iokit.IOAHCIFamily(2.0.6)@0x50ce6000
            dependency: com.apple.iokit.IOStorageFamily(1.6.3)@0x50dbb000
         com.apple.driver.AppleAHCIPort(2.1.7)@0x573f4000->0x57407fff
            dependency: com.apple.iokit.IOAHCIFamily(2.0.6)@0x50ce6000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x50ca8000
         com.apple.iokit.IOAHCIFamily(2.0.6)@0x50ce6000->0x50cebfff
         com.apple.iokit.IOStorageFamily(1.6.3)@0x50dbb000->0x50dd3fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K540
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBook5,1 (Mac-F42D89A9)
System uptime in nanoseconds: 336153523122
unloaded kexts:
com.apple.driver.AirPortBrcm43xx          423.91.27 (addr 0x575f3000, size 0x1900544) - last unloaded 210008396963
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 121114811506
com.apple.driver.AGPM          100.12.31
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.driver.AppleLPC          1.5.1
com.apple.driver.AppleBacklight          170.0.46
com.apple.filesystems.autofs          2.1.0
com.apple.driver.AppleUSBTCButtons          201.6
com.apple.driver.AppleUSBTCKeyboard          201.6
com.apple.driver.AppleIRController          303.8
com.apple.iokit.SCSITaskUserClient          2.6.8
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleUSBHub          4.2.4
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.nvenet          2.0.17
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleUSBOHCI          4.2.0
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleSmartBatteryManager          160.0.0
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.12
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.nvidia.nv50hal          6.3.6
com.apple.NVDAResman          6.3.6
com.apple.driver.AppleSMC          3.1.0d5
com.apple.driver.IOPlatformPluginFamily          4.7.0a1
com.apple.driver.AppleBacklightExpert          1.0.1
com.apple.iokit.IONDRVSupport          2.2
com.apple.iokit.IOGraphicsFamily          2.2
com.apple.driver.AppleUSBMultitouch          207.7
com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
com.apple.iokit.IOBluetoothFamily          2.4.5f3
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.driver.XsanFilter          402.1
com.apple.iokit.IOAHCISerialATAPI          1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IO80211Family          320.1
com.apple.iokit.IONetworkingFamily          1.10
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.NVSMU          2.2.7
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.TMSafetyNet          6
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          289.1
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0
Model: MacBook5,1, BootROM MB51.007D.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.40f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS543225L9SA02, 232.89 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 5

Guys can you help me, i have problem regarding on syncing of my apps in my ipad it usually stops on step 4 saying determining apps to sync then its stop... can anyone have an idea..i already reset the setting of my ipad

ys can you help me, i have problem regarding on syncing of my apps in my ipad it usually stops on step 4 saying determining apps to sync then its stop... can anyone have an idea..i already reset the setting of my ipad

Hello Violet03,
Thank you for using Apple Support Communities!
I would recommend a few things here. If you havent already restart both your computer, and the iPad.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
If that doesnt work then close all the apps that are running on the iPad with this process:
From the Home screen, click the Home button twice.
Tap and hold on the app.
When it starts to jiggle, tap the to close it.
Double-click the Home button and try opening the app again.
From: iOS: Force an app to close
http://support.apple.com/kb/ht5137
And if the issue persists it might be a good idea to backup and restore your iPad in iTunes with this article.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
All the best,
Sterling

Gyus i have problem when i uptade tha last version of itune and try to backup i have an error can you help to bring bacl all my calls and foto

gyus i have problem when i uptade tha last version of itune and try to backup i have an error can you help to bring bacl all my calls and foto

Any more details like numbers given with the error message? Or is the sync process stopped at a certain step?

HT1933 Can you help. I have been playing Modern War for some time, but for the first time i purchased a money item for the game. Unfortunately the item was never received. I have contacted funzio the games creators and they have told me i need to contac

Can you help. I have been playing Modern War for some time, but for the first time i purchased a money item for the game. Unfortunately the item was never received. I have contacted funzio the games creators and they have told me i need to contact Itunes direct. Is that correct

You can contact iTunes support via this page and see if they can help (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have new Sony A77 M2 camera and adobe Lightroom doesn't support its RAW files. Can you help? I have LR 5.4

I have new Sony A77 M2 camera and adobe Lightroom doesn't support its RAW files. Can you help? I have LR 5.4

You will likely get better program help in a program forum Photoshop Lightroom
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Hello can someone help me I have an iphone 4 and my daughter has an ipod touch we are on the same email address but somehow with in the last 25hrs all of my contacts are gone and only hers on on my phone is there a way for me to get all my contacts back?

Hello can someone help me I have an iphone 4 and my daughter has an ipod touch we are on the same email address but somehow with in the last 25hrs all of my contacts are gone and only hers on on my phone is there a way for me to get all my contacts back?

If you need assistance with finding any of your restores or attempting to restore from any that happened prior to his incident follow this article
http://support.apple.com/kb/ht1766
IF you do find a backup that has your contacts; I'd /highly/ recommand turning off your wifi network after the restore is finished because if the issue is with your iCloud your contacts may merge back with her's.
With iCloud you DO NOT want to share the account; bad things happen Evil evil thigns...
But in all seriousness; if two devices have the same iCloud; iCloud is told to merge and sync infomation between hte two and can't tell that it doesn't belong to the same person

I am trying to use siri. It was working earlier. Now when I ask it to call name and number it say, Siri keeps saying( SORRY SOMETHINGS GONE WRONG CAN YOU TRY AGAIN) I HAVE TRIED SEVERAL NAMES AND NUMBERS IN MY CONTACTS. What am I doing wrong or how can

I am trying to use siri, Siri keeps saying( SORRY SOMETHINGS GONE WRONG CAN YOU TRY AGAIN)
I HAVE TRIED SEVERAL NAMES AND NUMBERS IN MY CONTACTS.
What am I doing wrong or how can I correct it.

Siri Fix
Turn OFF Siri
Reset Network Settings
Turn ON Siri
Done
Steps:
Tap Settings App>General>Siri>Turn OFF
General>Reset, near bottom>Reset Network Settings
Tap Settings App>General>Siri>Turn ON
Done

Can someone help me i have an ipod 4g and i have $30 dollars on my account and can use because it says i havent used any money in a year how do i fix this

can someone help me i have an ipod 4g and i have $30 dollars on my account and can use because it says i havent used any money in a year how do i fix this

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... (But can take Longer..)
Release the Buttons..
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have attempted to install iTunes multiple times but to no avail. I have installed every file, and followed every instruction on the support pages. I click download, and it takes me directly to the "Thank You for Downloading" page without doing anything.

I have attempted to install iTunes multiple times but to no avail. I have installed every file, and followed every instruction on the support pages. I click download, and it takes me directly to the "Thank You for Downloading" page without doing anything. I am running it on FireFox, and I have tried with Internet Explorer, neither have worked. I have been trying to do this for weeks now, and I am getting majorly frustrated. Please, help.

Perhaps try downloading and saving a copy of the installer to a different PC. (If you're on a 32-bit Windows system, try to download on a different 32-bit Windows system.) Copy the iTunesSetup.exe installer to an external hard-drive, or a large-enough thumb drive or burn it to a CD-R. Carry the installer back to your PC, copy the installer to your hard drive. (Don't run the install from the ExHD, thumb or CD-R.) Start the install by doubleclicking the iTunesSetup.exe file.

This is how I am supposed to contact to have my annual creative cloud membership refunded? I cancelled immediately upon seeing the charge and followed the instructions given and wound up here. Am I supposed to share my username and password with the for

This is how I am supposed to contact to have my annual creative cloud membership refunded? I cancelled immediately upon seeing the charge and followed the instructions given and wound up here. Am I supposed to share my username and password with the forum? Adobe, I am about to go social with my frustrations!

No, this is a public forum, as in user-to-user, so you should not share any private information here. You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do. Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
Contact Customer Care

TS3992 I have a pre paid Wi Fi with telstra for 12 months and yet I get the message of this I pad has not been backed up I have no idea how to back it up can you help. I have the same problem with my I phone withTelstra please tell me how to back them up

Hi I have an I pad 64 gig and internal wifi bought about 2 months ago. it keeps coming up with a message "this i pad has not been backed up" I have no idea how to do it can you help.
I also have an I phone 4s with the same message both are with telstra the I pad has a 12 month pre paid wifi contract and the phone is on a monthly contract.

Sounds like you actually paying for cellular service and you really need to be on wifi to backup your ipad/iphone.
Normally you have to be connected to wifi and you can do manual backup by going to Settings- icloud- storage and backup and pressing backup now button. Start with your ipad, usually size of the backup smaller and return here if you encounter a problem.

HT1751 Hello, can you help? I have backed up iTune library to an external hard drive, but want to set up periodic back ups every month. Do I have to follow the "Consolidate file" procedure every time I back up, and does my original back become over writte

Hello can anyone help? I have sucessfully backed up my iTuines library to an external hard drive, but when backing up in the furture (Monthly) do I have to follow the same procedure again, and will this place an additonal copy of my iTunes library on my hard drive, so duplicating the back up and so rapidly fill my hard drive.
Ideally what I would like, is for the lateset back up to over write the original so saving space on my external hard drive. Many thanks ......Steve

The "consolidate" command has nothing to do with making backups. You use that command when you have had content in multiple places and you wish to have it now all in a single iTunes folder. If all of your content is already in the iTunes folder, then the "consolidate" command will be of no use to you. You will make further backups using whatever method you normally would use to make backups of your data in Windows.
Regards.

Can not get past "Enter your system lock PIN code to unlock this MAC" I never had a PIN code can you help? I have tried the other option that were posted. None of them worked!

Can not get past "Enter your system lock PIN code to unlock this MAC" I never had a PIN code can you help?

ExciteWalk wrote:
I can't post the link here cause I'll probably get banned at this point. So help yourself and search rumors elsewhere
That's not very helpful, why are you here?

Hi All can anyone help me, I have a Iphone 4s and I'm currently recieving nuisance calls via a blocked number is there anyway I can stop my phone accepting blocked numbers? Cheers

Hi all I'm Currently recieving Nuisance Calls via a Blocked number is there anyway I can stop my Iphone accepting Blocked Numbers? Thanks

There is a way! I'm very happy to share this and hope it helps those who find themselves plagued, as I was.
I have been getting nuisance calls for months from some muppet, who hides his phone number before he calls at 3am. I need to keep my phone on, in case any of my immediate family have an emergency. I'm sure many have the same problem, just turning off the phone is not an option. I have been to two or three shops to ask the experts and none could offer me a solution. I was on the verge of tring to jailbreak my phone or even get rid of it to get an andriod one...That's how bad things had become.
Anyway, this is my solution, which I found by trawling through page after page on the internet, for ages and trying various other solutions first. I have an iPhone 4S and the operating system is 6.1.3 and I am in the UK, on Orange, or EE as we should now call it. I cannot promise it will help everyone, but it works for me.
Go to Settings, Do Not Disturb and switch this on. Underneath here, go to Notifications, then Do Not Disturb again. Then Scheduled and set the times you want the restrictions to start and end. For example, I use 7pm to 8am, so that I know I won't get nuisance calls during this period, but whatever times work for you. Underneath, it says Allow calls from and you can select your favourites. If you haven't saved any of your contacts as Favourites, do so, it's very easy. Just go to contacts, open one and underneath the number there is a button to Add to favourites. Repeat for all close friends and family you want to be able to reach you at any time. All your favourites should be allowed to call. I think you can have 50 numbers in the favourites. But any unknown caller should be simply sent to voicemail.
Apple have had some previous issues with the Do Not Disturb feature and to be honest this didnt work 100% of the time for me. If you find the same, don't give up. I suggest you do as I did at this point and use an app called Call Bliss, which seems to have cracked it. (I have NO connection to them and it's no skin off my nose if you use this app or not). There may be other apps that do the same, or even better for all I know. You have a free one day trial then it's £3 if you want to continue to use it. For me, £3 to solve the problem was money very well spent. If you need this app, download it, then do as suggested above to the point where it says Allow calls from and this time you select Bliss Exceptions. Follow the instructions in the app.
There are two modes, I use suppress mode, which allows all calls to get through except those from unknown callers and those specified by you. I believe the other mode blocks all calls, except those you specify. Please note, the app only works when the iPhone is locked. Your lock might come on after the phone is not used for 5 minutes or so, or you can lock the phone by single clicking the on/off button (not holding it down).
I hope this helps anyone as much as it has done me.

HI, Can you help me? I have brought CC AI and followed the instructions to download.

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