Hi, cant sync my ipod classic, i get a message of unknown error occurred (-50) any suggestions to rectify. tried norton security but ok from their side

see subject

Hi johnatlundin!
I have an article here for you that addresses this error code:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different Dock Connector or Lightning Connector to USB cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows:How to reset Internet Protocol (TCP/IP).
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Similar Messages

When playing my ipod on an ipod dock the vocals are very faint. It is fine when doing through the headphones. I am trying to sync for updates and getting the message "An unknown error occured (-1)" - help

When playing my ipod on an ipod dock the vocals are very faint. It is fine when doing through the headphones. I am trying to sync for updates and getting the message "An unknown error occured (-1)" - help

Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too

HT1386 Can anyone help, I am getting this message "An unknown error occured (-42110)"?

When I try to sync my iphone 4S with the latest version of itunes I get the message "An unknown error occured (-42110)"

"Error 3001," "-42110," or "5103"
This alert is related to iTunes Store movie rentals and authorization issues.
Make sure you are using the most recent version of iTunes and QuickTime. They both can be downloaded free of charge.
If your iTunes is up to date, remove the SC Info folder.
The above is from
iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

Did you ever get an answer?

TS3297 Why do I get the message 'An unknown error occured (-1202)'?Could not complete your itunes store request!

Why do I get the message 'An unknown error occured (-1202)'?Could not complete your itunes store request!

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

I can't access the itunes store. I get a message referring to error (-54). Any suggestion? My itunes version is 11.1.3. thank youis

I can't access the itunes store. I get a message referring to error (-54). Any suggestion? My itunes version is 11.1.3. thank you.

I have the same problem on XP sp3. This is since the appearance of TuneUp. Again a so-called "useful" application.
Apple Programmers, please K.I.S.S. Keep It Simple and Stupid. I do not want to be suggest to do something, I don't want to be warned of this of that, Geniused or pinged... In the past, Itunes loaded on my pc in less than 10 seconds and it worked. Now, It blocks my computer and I can not buy music anymore !!!!! Apple programmers, you are working against your business !!!!!!!!!!!!!!! I want a LITE version !!!!
A very disappointed and disillusioned customer

After I try adding music or simply just sync my ipod to the computer, it says "an unknown error occured." WHAT DO I DOOO???

it basically says it all there ^
but when it says "an unknown error occured" , it doesnt give me any options to do anything!

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
http://support.apple.com/kb/TS3694#error28

HT201269 Trying to synch my new iphone5 with my computer but keep getting the message an unknown error occured 1140

Just bought a new iPhone 5 and trying to synch it to my iMac via USB cable. It goes through the motions then the message appears - cannot be synched an unknown error has occured (1140).
Never had any problems with my iPhone4 .
Any suggetions gratefully received

Read http://forums.macrumors.com/showthread.php?t=1449319

Hi. I have rented and downloaded a film from the iTunes store but every time I try to play it I get the message: An unknown error occurred (-42110). Please try again later. I've been trying for two days!

Can anybody help me with the above question? There doesn't seem to be an email address for simple queries about services that don't work!

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

The ipod "ipod" could not be restored. An unknown error occurred (1602)

After trying to update ipod, during the phase where I had to back-up the ipod, an error message popped up (I can't remember what it said). Now, the ipod is just stuck on the "plugin to itunes" icon. Itunes and my computer can't recognize my ipod anymore. I have tried putting it into DFU mode and my computer detects my ipod and begins installing the drivers. On my first attempt, the drivers installation failed, so I reinstalled itunes and quicktime. Then after putting it into DFU mode again, it begins installing the drivers, but this time it was successful. Now I had the option to 'restore' my ipod so I did what I could. However, when I was installing it, 2 more drivers had to be installed and they were successful, however, I get this error message:
The ipod "ipod" could not be restored. An unknown error occurred (1602)
Any help would be greatly appreciate. Thanks very much for your time.

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694#error1601

HT1351 I've encoded a vinyl LP record into digital format and recorded it onto an usb as MP3 file. But when I tried to copy it onto my ipod classic, I get a message stating "was not copied to the ipod because it cannot be played on this ipod". Why?

I've encoded a vinyl LP record into digital format and recorded it onto an usb as MP3 file. But when I tried to copy it onto my ipod classic, I get a message stating "was not copied to the ipod because it cannot be played on this ipod". Why?

I was refering to the "sample rate", normally 44.1 KHz, the iPod might not be able to play tracks with a non-standard rate. Otherwise I'm not sure what the issue might be.
tt2

I cant sync my ipad because I get a message that says 'not enough free space' but the more I delete, the less space I have.

I cant sync my ipad because I get a message that says 'not enough free space' but the more I delete, the less space I have. Does anyone else have this issue?

http://support.apple.com/kb/TS1503
http://www.apple.com/support/ipad/syncing/

Am trying to update iPod that has iOS 2.2.1 to iOS 4.2 but I am getting the following error message, the iPod could not be restored. An unknown error occured (-1).

Hi , I am trying to update iPod that has iOS 2.2.1 to iOS 4.2 but I am getting the following error message, "the iPod could not be restored. An unknown error occured (-1)." I would appreciate if anyone could let me know what the problem is and if it is possible how to fix it? Thanks

Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

TS1372 Hi i'm trying to restore my iPod classic and it says that the iPod could not be restored. An unknown error occurred (1434) what can i do to fix this? Thanks

Hi i'm trying to restore my iPod classic and it says that the iPod could not be restored. An unknown error occurred (1434) what can i do to fix this? Thanks

Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
http://support.apple.com/kb/TS3694#error1015

I am having problems installing new software for my ipod i keep getting a message that the network has timed out. I have tried two different computers and networks what else can I do?

I am having problems installing new software for my ipod
I keep getting a message that the network has timed out.
I have tried two different computers and networks what else can I do?

Try temporarily disabling your firewall and anti virus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

Hi, cant sync my ipod classic, i get a message of unknown error occurred (-50) any suggestions to rectify. tried norton security but ok from their side

Similar Messages

Maybe you are looking for