Hi CRM Gurus

I am new to SAP CRM field wanna know few things in detail,First thing i jus wanna discuss about the the isssues faced hile customizing the billing plans ...if anyone of u have faced this prob. pls give me the clear info.

Hi shree vasthav ,
It seems that you are new to SAP ABAP also. First of all welcome to SDN.
If you know the table name then you can use either transaction se11 or se16 and see the table values.
Hope this is what you are looking for if not then explain your query in detail.
<b>Reward points if it helps!!</b>
Best regards,
Vikash.

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Hi CRM Gurus,
I am trying to send an Email from an Activity by using Action Profile. But unable to send an Email.
please help me in configuration steps.
Points will be Rewarded.
Thanks in Advance.
Thanks,
Rony

Hi Gurus,
I'm not sure if I'm missing the point here, and apologise if I ma as I'm still relatively new to SAP.
Is this topic referring to CRM > Actions In Transaction?
We currently have an Action configured in SPRO for the ICWC that launches a smartform, sending the contents of the service ticket to one of our partner functions. Unfortunately, the standard Action recording does not record all the details we want, only the status, description of the action and the date/time.
I want to change this so that the sender/recipient is also recorded for the user to see, but I cannot see a way to go about this without copying and recoding the SAP-standard BSP CRM_IC/SrvTAction.htm.
Does anyone have any suggestions? I apologise if this is not linked to the thread - if this is the case please let me know and I will post elsewhere.
Many thanks in advance,
Andrew Griffin.

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I need an information on a requirement ... I have maintained the middleware settings for transferring the quotation from r/3 to CRM . Now I want to create a contract as follow up document based on this quotation... is it possible? if yes then how.. please help urgently I am in big soup....
Regards,
Puneet Makkar

Hello,
you should explain your solution to help others. I think it was a missing Object Link, wasn't it?
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Gregor

New Partner Function in CRM (Solution Manager Service Desk)

Hi CRM Gurus!,
Even if this problem is present in my Solution Manager Service Desk I'm creating this thread here in CRM Forum because I thin'k I need the experience of one CRM Expert. Í´ve created this question in Solution Manager Forum also but I hadn´t solved my problem yet.
We add the partner function called "Additional Partner", but I don't know why in the tab "Partners" in the CRM transaction we want to add a new partner but in the partners combo the new one does not appear in the list.
The procedure that I did was: I created a new business partner function and I added this new function to my partner determination procedure, then in SPRO: "Define Partner Determination Procedures" -> I set the option "Only Functions Assigned in Procedure".
These are the values. fro my new function:
Function: ZSLFN004
Text: Additional Processor
Abbrev.: ZAMS
Function Cat.: 0008 Person Responsible
Usage: CRM Customer Relationship Managem.
Relatshp Cat: CRMH06 Is Responsible BP For
The partner functions in my procedure are:
00000001 Sold-To Party (CRM)
00000046 Approved by (CRM)
SLFN0001 System Administrator (CRM)
SLFN0002 Reported by (CRM)
SLFN0003 Support Team (CRM)
SLFN0004 Message Processor (CRM)
ZSLFN004 Additional Processor (CRM)
But in the transactions when I try to add a new partner in the partners tab only the follow functions appears in the combo:
00000001 Sold-To Party (CRM)
00000046 Approved by (CRM)
SLFN0001 System Administrator (CRM)
SLFN0002 Reported by (CRM)
SLFN0003 Support Team (CRM)
SLFN0004 Message Processor (CRM)
I don't know why my ZSLFN004 is not listed in the combo.
By the way, my function was created as a copy of SLFN0004.
Any help would be appreciated.
Regards
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Hi Vishant,
Thanks for your answer, but some one in the Solution Manager forum gave me the answer few minutes ago :). The problem was that in some transaction types (I don't know wich ones or if it aplies to all) the category 0008 - Person Responsible can only appear once, my partner function was a copy of the function SLFN0004 - Message Processor and that function is defined with the category 0008, so I had 2 partner functions defined in the category 0008.
To solve the problem I just adjust my Z function and put the category 0016 - Service Team and let the relationship empty. Then the partner function is now showing in the combo at partners tab.
Again, thanks anyway for the time that you take to answer my question.
Regards
Gustavo Balboa

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Dear CRM gurus,
We are facing very strange problem regarding sales area and sales office in CRM 5.0 test system
During the download of an ECC 5.0 customer into CRM the BDOC is giving the following error - 'Sales office O 50000617 is not available' and 'Sales office O 50000617 sales group not maintained for sales area O 50000608 10 10'and Validation error occurred: Module CRM_BUPA_MAIN_VAL, BDoc type BUPA_MAIN.
I just select the BDOC and reprocess it immediately. Now the customer is downloaded into CRM and BDOC turns into green. I am also able to see the sales office and sales area in the downloaded CRM BP.
The sales office 50000617 is very much there in CRM and is properly assigned to sales area 50000608 10 10. That's why, I should be able to reprocess the struct BDOC successfully.
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Also the downloaded material doesn't have the sales area data.
This issue doesn't happen in our development system. The only difference is, sales org structure in development system is manually created and it is downloaded from ECC in test system.
Can you please advice me on how to solve this issue?. It is a bit urgent.
All valuable inputs must be rewarded,
Regards,
Raj

Hi Gun,
You are the only one responded to my issue. I have allocated some points.
Yes. I have checked the assignment in CRM organizational model.
I did download the org. structure from ECC 5.0
All objects including sales offices are activated for determination and I have verified with green light
As per your suggestion if the sales area data is not matched between the two systems, then how come the error will not reappear during the bdoc reprocess?
What is missing during the first time bdoc process? Looks something is missing for validation module?
Any inputs?
Thanks,
Raj

Cook - Book for Catalog Management CRM 5.0

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Can someone forward me the cookbook for Catalog Management in CRM 5.0? Points will be rewarded.
Thanks,
Aji

Hello Thomas,
Is this for SRM or Internet Sales?
regards,
Muralidhar Prasad Chatna

CRM 7. How to make mandatory the BP Roles on CRM Web User Interface.

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Thanks in advanced, John

Hi Jhon,
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you can raise the message in eh_onsave event of BP_HEAD/BPHEADOverview.
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DATA: lv_collection TYPE REF TO if_bol_bo_col,
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TRY.
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Hope this helps.
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Sumit Mittal

Editing sales doc in R/3 that was created in CRM

Hi all CRM Gurus
I am in the process of cofiguring the CRM system to enable the creation of sales documents.
All is working fine, I can create the sales doc is CRM, this them replicates through to R/3 without any errors, but I cant edit the sales doc in R/3 at all to change delivery or print order outputs
My question is this:
Can you edit a sales doc in R/3 that has been created in CRM??
CRM Version 4.0
kind regards
Barry Dixon

Hi Barry,
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                In ECC CRMPAROLTP table
                          PARNAME     CRM_SCENARIO
                          PARNAME2    INT_CHANGE_ORDER
                          PARNAME3    <SalesOrderType>
                          PARVAL1     A
                In CRM SMOFPARSFA table
                           PARSFAKEY     R3A_SALES
                           PARNAME       INT_CHANGE_ORDER
                           PARNAME2      <SalesOrderType>
                           PARVAL1       A
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//Bhanu

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OBJECT FAMILY
EXTERNAL ID,
REFERENCE PRODUCT
PRODUCT DESC
STATUS is 'At customer site'
Counter Template
Please suggest me is there any suitable BAPI/FM available in SAP CRM?
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Regards,
Deep

You can follow chapter "3.1 Maintaining Organizational Data Profile" from best practices' building block ['C23: CRM Basic Sales'|http://help.sap.com/bp_crm70/BBLibrary/HTML/C23_EN_DE.htm]. For "Organizational Model Determin. Rule" instead of a rule 10000166 enter 10000194. It will determine org. data from current user.
Also take a look in near settings. There you can define your own rule.
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MS CRM 2011 session time out with our CBA

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can we have CRM website, session time out, with out implementing the CBA?
by default the ideal time out for the apppool is 20 minutes, still it does not have any impact.
is there any way to achieve the timeout for the CRM website and any impact for other things like outlook , email router etc if we do so?
thanks in advance.
Regards,
yes.Sudhanshu
yes.sudhanshu
http://bproud2banindian.blogspot.com
http://ms-crm-2011-beta.blogspot.com

Hi yes.sudhanshu
Look for the following registry key on a machine where this issue is occuring,
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WebClient\Parameters\InternetServerTimeoutInSec
and increase the value, think it defaults to 30, and test .

Replicate Sales Order from R/3 to CRM

Dear SAP CRM Gurus,
I want to replicate the sales orders created in R/3 to CRM . These order flow to R/3 from legacy system.
Please provide me the middleware steps need to be done for this. Also provide me other criteria required for replication to CRM,
like same number range , order type etc.
Thanks and Kind Regards
Tom

Hi Tom,
Check the [Best practice guide C03|http://help.sap.com/bp_crm70/BBLibrary/Documentation/C03_BB_ConfigGuide_EN_DE.doc] for the details.
Hope this will help.
Thanks,
Vikash.

Upgrade CRM 3.0 to CRM 5.0 -Is solution manager by SAP required?

Hello CRM gurus,
We are currently running on CRM version 3.0 and planning an upgrade to CRM 5.0.
Is solution manager absolutely required for this upgrade. I know that SAP heighly recommends it but is it absoutely required.
Also, could you please give me few inputs if you did the upgrade with/without the solution manager?
Thanks for your inputs,
Prasoon

Hi Prasoon,
in the <a href="http://service.sap.com/~sapidb/011000358700005413872005E">CRM 5.0 Upgrade Master Guide</a> I found this:
"Use of SAP Solution Manager is mandatory for mySAP CRM 2005. When you install SAP CRM 5.0 ABAP server or upgrade to this release, you are asked to enter a key generated by the Solution Manager. For more information, see the installation or upgrade guide for SAP CRM 5.0."
Regards
Gregor

CRM Server?

Hello CRM Gurus,
Can anyone please tell me the steps or the Configurations required while setting up the CRM Server
I dont mean the Basis activities..but any configurations for Maintaning the Org Plan,Business Partners...Product Masters etc.
Please let me know
Full point gaurenteed..!
Thanks
Arshad

Hi Arshad,
To start with, u can refer the following Buildiing Blocks:-
CRM Organizational Model (C01)
CRM Master and Transaction Data Replication (C03).
This can help u.
Regards,
PePe.

Business partner field in CRM - Corresponding field in ECC

Hi Middlware/CRM Gurus.
I would greatly appreciate if anyone can answer this quesiton:
I need to find out field in ECC customer master data that gets mapped to CRM data.
Basically I am looking for field mapping of ECC Customer master data to CRM master data.
If I go to CRM Business partner creation and need to know if this field gets replicated to ECC and if it does what is the corresponding table/field it gets stored in ECC?
Any help is greatly appreciated!
Thank you!

Hello Uday,
There is no one to one mapping between CRM table and R/3 table.
Please find below few of the R/3 tables for BP:
KNA1
KNAS
KNBK
KNVA
KNVI
KNVK
KNVP
KNVV
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And corresponding CRM tables would be,
BUT000
BUT020
BUT*
ADRC
etc
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

IPC in SAP CRM 2007

Hi CRM Gurus,
I am working on SAP CRM 2007 where IPC is an inbuilt component which has to be activated at the of installation. Now my problem is in CRM 2007 where we have to write the routines ?
Thnaks in Advance,
Regards,
Ramji Gupta

Please read the documents. You will download the standard jar, use an IDE like Eclipse to build the exits and then upload again. You will also do configuration to maintain the exits you have created. Read the document.
Refer to these Notes and they give details about IPC AP 7.0 intialization, configuration and creating the IPC Java exits.
[809820 - New userexit concept for pricing |https://service.sap.com/sap/support/notes/809820]
[Note 870201 - Implementing variant functions in Java |https/l..service.sap.com/sap/support/notes/870201]
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Easwar Ram
http://www.parxlns.com

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