Hi. Downloads has changed; I cannot open or download attachments. I don't get the window that asked "Open" or "Save" either.

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

Hi carrieinholland-
I would recommend reading this Support article on troubleshooting Opening/Download issues:
[[Managing file types]]
Hope that helps.

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I am trying to download Firefox 4 but I get a window that asks me what Firefox should do with this file. I have no idea which program Firefox should use to download the file!! Help!

What should the default program be for downloading this type of file? How can I get Firefox to download these without asking me which program to use?

Firefox 4 requires at least OS X 10.5 and an Intel Mac.
* http://www.mozilla.com/firefox/4.0/system-requirements/
For Mac OS X 10.4.11 or Mac OS X 10.5.8 you can look at:
* http://www.floodgap.com/software/tenfourfox/
Firefox 3.6.x can be found here:
* http://www.mozilla.com/en-US/firefox/all-older.html

TS1702 I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what wrong i

I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what's wrong as far as I know everything is up to date on the phone it is running slow please help thanx!

I figured out what was going on the app had miss represented how much space it would take it had said it was 1.2g's however it was really 1.9g's which was all I had left on the phone I downloaded it to my computer first from the apps store then was able to see this. At that point I was able to rearrange some memory to accomadate it's size thanx for the help.
Mick

The back button no longer works. I have disabled all add-ons, rebooted & reset the defaults for the browser and nothing has changed. This happens on all webpages.How do I get the back button to light up again?

the back button no longer works. I have disabled all add-ons,rebooted & reset the defaults for the browser and nothing has changed. This happens on all webpages.How do I get the back button to light up again?

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
*Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Another possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.com/kb/Bookmarks+not+saved#w_places-database-file

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes.

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes. The computer I transfered to had a bunch of files on it and I got full ownership of what was already there, so, how do I get to my iTunes library, I do have access as an administrator to the iTunes library (that works just fine) already there and I guess I must have had a newer version ofiTunes on my defunt eMac....

Tell us some version numbers please, of your Mac OS versions and iTunes versions on both computers (two eMacs yes?).
dlrobinson49 wrote:
I guess I must have had a newer version ofiTunes on my defunt eMac....
That is a pretty good guess.Try updating the second eMac's iTunes to at least the version that was on the first.

Can you bypass the window that asks if you want to open or save attachments? I always open them the same way.

I would like to be able to turn off the window that asks me if I want to Open this file or Save it. I get many attachments from the same place and I would like to be able to bypass this window, as I always do the same thing -- open it.

Deleted it, restarted it. tried it again. no change. repeated the whole cycle. no change. thinking about uninstalling and reinstalling, but that won't reallyk change the settings.

Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?

Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?

Hello Sheena - Thanks for your help. I will give it a try. Ralph
From: Sheena Kaul <[email protected]>
To: Ralph Alderson <[email protected]>
Sent: Tuesday, March 3, 2015 3:19 PM
Subject: Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?
Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?
created by Sheena Kaul in Creative Cloud Download & Install - View the full discussionHi Ralph, Please refer to the help documents below to fix the issue:1. https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html2. https://helpx.adobe.com/creative-cloud/kb/error--60-trying-download.html Regards,Sheena If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7248708#7248708 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7248708#7248708 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Where do I find the printer dialog box to change the setting that asks me to save a file before printing

Where do I find the printer dialog box to change the setting that asks me to save a file before printing

Hi Sara,
The problem is every time I try to copy a page from a website or attachment sent to me or anything that I don't create, the dialog box says I have to save it before I can print -- there are no other options on the dialog box. Very frustrating -- one of the girls in my office is having the same problem and we can't find a way around it.
Hope you can help
Thanks
Carol Laskos
"Sara.Forsberg" <[email protected]> wrote:
Sara.Forsberg created the discussion
"Where do I find the printer dialog box to change the setting that asks me to save a file before printing"
To view the discussion, visit: https://forums.adobe.com/message/7070517#7070517
>

I purchased Illustrator on my iMac and downloaded it and then I get the message that my trial version is expired and that I have to purchase Illustrator! But I just purchased it! So I deleted all the Adobe files from my computer and tried to download it

1) I have deleted all my Adobe trial versions from my IMAC
2) I purchased AI
3) I downloaded AI, but I get the message that my trial version of AI has expired and that I should purchase AI
4) But I already purchased and paid for the single app AI
5) What to do now???

Hi Jeff,
1)I purchased a license for Adobe Illustrator CC (and my expired trial version was for Adobe Illustrator CC)
2) I am using Mac OSX, 10.7.5
3) I just removed the previous installation with disable / remove Illustrator CC from the files programs

I cannot download firefox, when i try i get a window that asks to run as admin or user, i have selected both and when i try the download stops

i have been trying to download firefox, everytime i do i get a window asking me to pick a user, either admin or user, i have tried selecting them and when i hit ok the download is gone

Save the Firefox installer to the desktop and start the installation with a double click or trey the right-click context menu and use Run as Administrator
You can find the latest Firefox release here:
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html

Apple update keeps telling me I need Bonjour installed but, fails to install. when I Download and install manually I get the massage that I already have a later version. How do I get apple to recognize its already there?

Apple update keeps telling me new software is available "Bonjour for Windows 1.0.6" When I try to install it, it fails. When I manually download and install I get the message I already have a later version. How do I get apple to recognize it's already there?

When I manually download and install I get the message I already have a later version.
Doublechecking before proceeding. Do you also get that message if you try to install the most recent version of Bonjour?
(There's a few different possibilities afoot relating to damaged installation configuration information for Bonjour on the PC here ... fingers crossed, the answer to my question will help narrow down the possibilities.)

TS1702 I cannot update or buy any apps because I get the message that says: Your account is not valid for use in the U.S store. .

I get a message that says: your account is not valid for use in the U.S. store. You must switch to the Canadian store be purchasing. I'm close to the border would that cause the switch because it does it automatically. Should I contact my internet provider help.

What store should you be using? If you should be using the Canadian store, try changing it in the settings.
Settings>iTunes and App Stores>Apple ID
Tap your ID
Tap View Apple ID
Enter your password
Go to country/region in the popup window to change the store

I am trying to download itunes but I keep getting the message that apple application support was not found and that I need it for itunes helper. It tells me to uninstall then reinstall but that does nothing. How can I get itunes to work?

I need to downlad iTunes for my iPod Touch to work, but I can't dowload iTunes without apple application support. How can I get apple application support or is there any other way to download iTunes?

Hi marian289,
Thanks for using Apple Support Communities. This article has steps to thoroughly remove and reinstall iTunes that may help:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari

I cannot verify my Apple ID. I keep getting the error that the email is in use by another user. I can log into the store and use Itunes without issue. But I cannot manage my Id. Any suggestions?

When I try to log into Apple ID I get this message.
I have not recieved a verifcation email and nothing is recieved when I resend it.
The email address is correct and I use it daily.
After I get this error message I can proceed no further with managing my ID
Please Help!
Verify your email address.
A verification email was previously sent to [email protected] We can resend the verification email to the same address, or if this address is incorrect you can change your Apple ID and email address.
Verify your email address.
A verification email was previously sent to [email protected]. We can resend the verification email to the same address, or if this address is incorrect you can change your Apple ID and email address.
Apple ID and Primary Email Address
Email address is already verified for another Apple ID

It may not be particularly helpful to you but I would not be surprised if the message number 2 refers to the verification you did that attracted message number 1.
Just a thought.

TS1502 I have an ipad and a blue screen has appeared.....what should be done to get the ipad to work again.

My ipad is displaying a blue screen. I have tried to reboot but nothing is happening, it keeps displaying the blue screen. How can this be fixed so I can use my ipad again

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
 Cheers, Tom

Hi. Downloads has changed; I cannot open or download attachments. I don't get the window that asked "Open" or "Save" either.

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