Hi everyone. I bought my Mac Book Pro 2 years ago and it has had problems since. Did they sell me a faulty netbook?

Hi everyone. I bought my Mac Book Pro 2 years ago and it has had problems since.
Did they sell me a faulty one?

They say it happens with laptops
Well... yes... it can happen with all computers, but that's certainly not a resolution.  Are you working directly with Apple or a different service provider?  If something (Word) has not been working since day one... even after repairs, then they haven't fixed it (provided you told them about the problem).  
Basically, as others have said... if you've been getting the service you've described directly from Apple, I would give them a call and express your concern.  You're in good shape while your warranty is still effective.  Get them to fix it to your satisfaction.  If something isn't working as it should, don't be afraid to say something.

Similar Messages

  • Good Evening, I bought a Mac Book Pro in Miami and with Apple Care that was recorded in the Apple Store - Lincoln Road. Now I can not get access to Apple Care here in Brazil. Someone tell me what happens? Please help me solve this problem.

    Good Evening, I bought a Mac Book Pro in Miami and = with Apple Care thatwas recorded in the Apple Store - Lincoln Road. Now I can not get access toApple Care here in Brazil. Someone tell me what happens? Please help mesolve this problem.

    Call Apple Care

  • I recently bought a mac book pro sept 2011 and i don't know how to reset my ichat pls help am new to the mac n i feel lost

    i recently bought my mac book pro this month and iam stuck with ichat i want to reset it and i dont know how to
    pls help me am new to mac

    HI,
    Welcome to the    Support Communities
    It really depends on what you have done so far.
    The Simplest is to open iChat go the word iChat in the Menu Bar (Drop Down Menu)
    Select Preferences.
    In there select Accounts.
    Highlight any account in the list you no longer want (you can't delete the Bonjour one)
    Once highlighted press the minus button at the bottom of the list.
    6:24 PM      Monday; September 26, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
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  • Recently bought a mac book pro with lion, and using time machine brought over all my info from my mac book with snow leopard. Iphoto is now showing blank squares. I already rebuilt the library. What next?

    Info in the title. I've received conflicting advice help from the Apple Store so I thought I'd try here. I've restored iphoto from my lastest back-up on time machine from my old computer (iphoto works well on old computer), I've rebuilt the library, I've put the old library on a thumb drive and loaded it manually. It's all there on my old computer, but won't work in my new iphoto.

    Try directly copying the Library from the old machine.
    To move an iPhoto Library to a new machine:
    Link the two Macs together: there are several ways to do this: Wireless Network,Firewire Target Disk Mode, Ethernet, or even just copy the Library to an external HD and then on to the new machine...
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    Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
    Then launch iPhoto. That's it.
    This moves photos, events, albums, books, keywords, slideshows and everything else.

  • Hi, i have a mac book pro year 2009 and i don't can't make the airplay mirror

    how can i get the airport on my mac ?

    About AirPlay and Airplay Mirroring
    AirPlay Mirroring requires a second-generation Apple TV or later, and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). For non-qualifying Macs you can try using Air Parrot.
    Several Apple Articles Regarding AirPlay
    Apple TV (2nd and 3rd gen)- How to use AirPlay Mirroring
    How to set up and configure AirPort Express for AirPlay and iTunes
    iTunes- Troubleshooting AirPlay and AirPlay Mirroring
    iTunes- Using AirPlay
    Apple TV (2nd and 3rd gen)- Understanding AirPlay settings
    About AirPlay Mirroring in OS X Mountain Lion
    iTunes 10- About playing music with AirPlay
    Troubleshooting AirPlay and AirPlay Mirroring
    Using AirPlay
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    Other solutions are the Air Parrot, StreamToMe, and AirServer.

  • I bought 2 mac book pros and have time capsule connected to router. Both computers can see time capsule but i can not see other computers.

    I bought 2 mac book pros. At home i already had a network with a timecapsule connected to a router and a windows xp lap top connected to it. When i turned both macs on i was able to see the time capsule and the windows xp computer HOWEVER neither mac could see each other......any help would be appreciated.
    Nick

    Thanks Linc ......you were right on the money. Your help has been awsome. I spent 3 hours last night doing stuff with out any solutions. May I ask you another question if you have the time and patience please. My orriginal setup was 2 windows laptops with XP on them connected with a timecapsule attached to a router. Hence the time capsule made a wireless signal aswell as being an external hard drive. On one of the laptops i have a printer attached to it which was shared so that the other computer could print documents through the network however the computer attached to the printer has to be on. Do you know what i have to do so these new 2 mac book pros can print to that printer? Thanks again for all your previous help. Nick

  • I bought a mac book pro 15" with retina display and could not find the user's guide/manual anywhere, except for the wuick start manual. I couldn't even find it in apple's web site. Where is it?

    I bought a mac book pro 15" with retina display yesterday and could not find the user's guide/manual anywhere. I couldn't even find it in apple's web site. Where is it?

    here it is :   http://manuals.info.apple.com/en_US/macbook_pro-13-inch-late-2012-quick_start.pd f
    Apples dont come with say, a big manual like old things used to.  Basically its a just a quick reference guide, everything on specifics is online
    Heres a great book everyone raves about, as far as the OSX and being familiar with it> http://www.amazon.com/gp/product/1449330274/ref=s9_psimh_gw_p14_d1_i1?pf_rd_m=AT VPDKIKX0DER&pf_rd_s=center-2&pf_rd_r=0J2E0HXQBHJK423PADBV&pf_rd_t=101&pf_rd_p=13 89517282&pf_rd_i=507846

  • I bought a Mac Book Pro retina display, Serial Number  C02J2****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. t

    I bought a Mac Book Pro retina display, Serial Number  C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
    Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
    Sincerely
    Asrat Kahsay
    N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
    <Edited by Host>

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    The OS X Mt Lion up-to-date program;
    http://www.apple.com/osx/uptodate/

  • I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that

    I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?

    Dear Katty,
    Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
    https://discussions.apple.com/thread/3374419?start=0&tstart=0
    https://discussions.apple.com/message/16628399#16628399
    Do you have an idea of how can I solve this problem?
    Thank you very much again.
    Best regards,
    Alfonso

  • Can i get a free os lion if i have bought my mac book pro 2 weeks after the launch of the os lion

    hi .  i bought a mac book pro from the US . it came witht the older os . offcourse assuming that this would have been packed in china before the launch of os lion . would i have to buy the os lion or is there any way of getting an upgrade without paying for it

    See
    http://www.apple.com/macosx/uptodate/

  • I am new to mac, but i keep reading about Mountain lion.  I just bought my Mac book Pro less then a month ago.  my current software is OS X 10.8.2, Do i already have mountain lion?  How do I check to see?

    I am new to mac, but i keep reading about Mountain lion.  I just bought my Mac book Pro less then a month ago.  my current software is OS X 10.8.2, Do i already have mountain lion?  How do I check to see?

    As the others have stated, you're on Mountain Lion with 10.8, anything. But you can check your version of the software by going to the apple in the upper left corner of the screen and clicking it and selecting "About This Mac". That will open a box that shows your software version. Once there you can click on "More Info" that will tell you everything about your specific mac configuration.
    Welcome to the Mac family.

  • I bought my Mac Book Pro on 4th July with Mac OS X Lion Version 10.7.4. How can I get new Mac OS Mountain Lion?

    I bought my Mac Book Pro on 4th July with Mac OS X Lion Version 10.7.4. How can I get the new Mac OS Mountain Lion?

    Click here and start the process.
    (68658)

  • I just bought 15' Mac book pro. as i work a lot on Garageband. I even downloaded all the drummers and loops to update the new Garageband 10.0.1 now my problem is that all my past work which i did on older version on GB, has missing sounds in it.

    I just bought 15' Mac book pro. as i work a lot on Garageband. I even downloaded all the drummers and loops to update the new Garageband 10.0.1
    now my problem is that all my past work which i did on older version on GB, has missing sounds in it. so here are my questions
    1. DO i have to install JAMPACKS on my new Macbook pro?
    2. Are JAMPACKS still compatable with the new GB?
    3. There is an UPDATE on the new GB on Appstore and once i click it, it goes to billing no detail is provided what this update is for so help!
    thanks

    3. There is an UPDATE on the new GB on Appstore and once i click it, it goes to billing no detail is provided what this update is for so help!
    See: This document explains what the in-App purchase is about.
    Expanding GarageBand for Mac (v10.0) content with an in-app purchase
    Do you still have your old Mac?
    How did you migrate from the old Mac to the new Mac? Did you transfer your old software and documents using Setup Assistant? Then your old GarageBand '11 version should have been migrated, and all your instruments.
    if you did  not migrate GarageBand '11, copy your old Instruments Library and Loop Library over from the old mac. Copy the following folders to a thumbsdrive and merge the missing dontents into the corresponding folders on your new mac:  (from the system library - the top level library folder on your Macintosh HD):
    /Library/Application Support/GarageBand/
    /Library/Audio/Apple Loops/
    And if you would like to continue to use GarageBand '11 for access to missing features, copy also /Applications/GarageBand over, but to a subfolder of Applications. I recommend, to install the old GarageBand as well. It can be used in parallel to GB 10.0, and will come in handy, if your old projects are having problems.
    1. DO i have to install JAMPACKS on my new Macbook pro?
    2. Are JAMPACKS still compatable with the new GB?
    The JamPacks are nice to have, a terrific collection of instruments and loops, but if you did not have them previously, that will not help with your missing instruments. You can instll them by buying Mainstage 3. They work well with GarageBand 10.0
    -- Léonie

  • I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

    I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

    http://support.apple.com/kb/HE57
    And here:
    http://support.apple.com/kb/HT1434

  • I bought a Mac book pro. I tried to start it up tonight. When I enter my pass work that window dims and that's as far as I can go ... Can't even get in ...

    Hi. I bought a Mac book pro and when I enter my password that box dims and that's all that happens. Anyone have any suggestions?

    If this is a new machine, it'd be considered DOA (dead on arrival) - return it to the store; Apple stores have a 14 day return period. I'd ask for a replacement or a refund.

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