Hi everyone. I have a problem with with gems in clash of clans.

Hi everyone.
I have a problem with with gems in clash of clans.
I bought sack of gems by 19.99 dollar and they take my money without adding gems to my account. After that I received an email from apple about my purchase (it's very normal email after purchase any thing). I tell you this because my purchase was successful but without adding gems to my account?
I email apple  support and tells me the will replay within 48 and email clash of clans as well but there is still no response from them?
This is my second day but still no adding gems or even give my money back?
That should i do?
Please I ned you help?

How did you contact the support?  Use the link below.  Did you buy the Gems on the same device as you are using now? This kind of in-app purchase is not transferable and you will not see the gems on a different device.
  Apple  Support  iTunes Store  Contact

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