Hi from belgium a problem with blackberry 8520

help please blackberry 8520
hi
i have ablckberry 8520.
Version: 4.6.1.296 .
i use it to navigate in internet every thing is ok.
but i have a problem with a site of advertising that i always use it ;
http://www.vivastreet.be/
I CANT LOGIN IN THIS SITE.
CAN YOU HELP ME.
i creat a new account for you if you want to test it your self .
so you can try log in your self.
log in :
[email protected]
pass word :
1111111111
thanks.
[removed personal information]
Salut
J'ai recu le ablckberry 8520 avec l abonnement.
Version: 4.6.1.296.
Je l'utilise pour naviguer sur Internet tout est ok.
mais j'ai un problème avec un site que j'ai utilise depuis toujours;
http://www.vivastreet.be/
Je arrive pas a connecte sur ce site.
Pouvez-vous m'aider.
jai cree un nouveau compte pour vous si vous voulez le tester vous-même.
login :
[email protected]
un mot de passe:
1111111111
Merci.
[removed personal information]

Hiya!
 Personally, I havent seen this so it may be isolated to your device.
 Your best bet for warranty is to call your carrier.
It very well could be classified as physical damage and void your warranty. Or they may classify it as "manufacturer defect" and replace it.
Its hard to say as carrier's policys are different
1). Please thank those who help you by clicking the beside the 'Reply' button.
2). If your issue has been solved, please resolve it by marking "Accept as Solution" on the correct post!
3). Remember to have fun! We are all in this together!
4). Follow me on

Similar Messages

  • Problems with Blackberry 8520 Curve Camera / Videocamer​a

     Hello everybody, please help... I've only had my BB for 2 months & already I"m having problems with my Camera on my BB 8520 curve.
    I've taken a video and then moved the scroller (mine is a ball) to save and then it got stuck on send and it doesn't want to move.  If I scroll from left to right it zooms in or out instead of giving me the options to save the file.  That means I cannot use my Videocamera at the moment, because I haven't saved the video I've taken more than a week ago.  I've tried switching off the phone but it doesn't work
    This weekend I've also discovered that my camera doesn't want to zoom anymore if I want to take a picture.  Whether I scroll the ball up & down or left and right... no zooming...
    Please help!
    MARNE NEL

    I've had the same model as you for 2 months as well. My camera mostly takes out of focus pics. Frustrating!

  • TO BLACKBERRY- YOU HAVE A PROBLEM WITH BLACKBERRY WORLD NOT ACCEPTING CREDIT CARDS

    HI, I AM AN OWNER OF A BLACKBERRY Q10 AND A LOYAL BLACKBERRY USER SINCE THE 8800 SERIES BLACKBERRY CURVES.   THERE IS SOME TYPE OF PROBLEM WITH BLACKBERRY WORLD.  I AM CURRENTLY RUNNING 10.3.2.556.  UNTIL LAST THURSDAY BLACKBERRY APP WORLD WORKED WITH MY CREDIT CARD.  THEN ALL OF A SUDDEN IT JUST STOPPED.  SAYING THAT THERE WAS A PROBLEM WITH THE TRANSACTION AND TO TRY AGAIN LATER.  NOW I CANNOT USE MY CREDIT CARD AT ALL.   I AM POSTING THIS IN MULTIPLE FORUM BECAUSE I AM NOT THE ONLY ONE HAVING THIS ISSUE.  I HAVE RECENTLY POSTED THIS PROBLEM ON CRACKBERRY.COM AND OTHERS ARE HAVING THE SAME PROBLEM. http://forums.crackberry.com/ask-question-f432/why-blackberry-world-will-not-let-me-purchase-apps-when-working-before-1032609/?mn_qa=1#post11839564 AND IF YOU LOOK ON THIS SITE AND CRACKBERRY FURTHER YOU WILL SEE OTHERS ARE HAVING SIMILAR ISSUES.  I HAVE ALREADY TRIED TO GO ONTO THE BLACKBERRY APP SITE ON MY COMPUTER BUT NOW THERE IS NO OPTION TO CHANGE THE PAYMENT OPTIONS THERE ANY MORE.   WHAT IS THIS.  WHY IS IT HAPPENING??????  CAN YOU PLEASE LOOK INTO THIS PLEASE WHOMEVER FROM BLACKBERRY SEES THIS POST.    SINCE THERE IS NO NUMBER TO CALL FOR HELP ABOUT THIS I AM POSTING HERE UNTIL SOME TYPE OF BLACKBERRY PERSON ANWERS.   I AM ALSO GOING TO TRY AND POST THIS IN THE FORUMS FOR Q10, CLASSIC, PASSPORT, LEAP, ETC., SO SOMEBODY CAN HELP US.  SOME PEOPLE SAY IT HAS BEEN GOING ON FOR MONTHS ON THEIR ACCOUNT AND NOTHING HAS BEEN DONE.  HELP US PLEASE.  THANK YOU.  

    I have the same problem today. Suddenly Appworld stopped accepting my AMEX credit card. I called AMEX and they told me that all is notmal from their sied and that they did authorize transactions. However, Approwld says that credit card cannot be accepted. WHAT A MESS!!! And there is NO EMAIL or phone number to contact regarding this problem which is quite RIDICULOUS !!!

  • TO BLACKBERRY-YOU HAVE A PROBLEM WITH BLACKBERRY APP WORLD NOT ACCEPTING CREDIT CARDS

    HI, I AM AN OWNER OF A BLACKBERRY Q10 AND A LOYAL BLACKBERRY USER SINCE THE 8800 SERIES BLACKBERRY CURVES.   THERE IS SOME TYPE OF PROBLEM WITH BLACKBERRY WORLD.  I AM CURRENTLY RUNNING 10.3.2.556.  UNTIL LAST THURSDAY BLACKBERRY APP WORLD WORKED WITH MY CREDIT CARD.  THEN ALL OF A SUDDEN IT JUST STOPPED.  SAYING THAT THERE WAS A PROBLEM WITH THE TRANSACTION AND TO TRY AGAIN LATER.  NOW I CANNOT USE MY CREDIT CARD AT ALL.   I AM POSTING THIS IN MULTIPLE FORUM BECAUSE I AM NOT THE ONLY ONE HAVING THIS ISSUE.  I HAVE RECENTLY POSTED THIS PROBLEM ON CRACKBERRY.COM AND OTHERS ARE HAVING THE SAME PROBLEM.  http://forums.crackberry.com/ask-question-f432/why-blackberry-world-will-not-let-me-purchase-apps-when-working-before-1032609/?mn_qa=1#post11839564 AND IF YOU LOOK ON THIS SITE AND CRACKBERRY FURTHER YOU WILL SEE OTHERS ARE HAVING SIMILAR ISSUES.  I HAVE ALREADY TRIED TO GO ONTO THE BLACKBERRY APP SITE ON MY COMPUTER BUT NOW THERE IS NO OPTION TO CHANGE THE PAYMENT OPTIONS THERE ANY MORE.   WHAT IS THIS.  WHY IS IT HAPPENING??????  CAN YOU PLEASE LOOK INTO THIS PLEASE WHOMEVER FROM BLACKBERRY SEES THIS POST.    SINCE THERE IS NO NUMBER TO CALL FOR HELP ABOUT THIS I AM POSTING HERE UNTIL SOME TYPE OF BLACKBERRY PERSON ANWERS.   I AM ALSO GOING TO TRY AND POST THIS IN THE FORUMS FOR Q10, CLASSIC, PASSPORT, LEAP, ETC., SO SOMEBODY CAN HELP US.  SOME PEOPLE SAY IT HAS BEEN GOING ON FOR MONTHS ON THEIR ACCOUNT AND NOTHING HAS BEEN DONE.  HELP US PLEASE.  THANK YOU.  

    Hello andreabn90
    If you can't remember your security questions go to  Express Lane.
    select iTunes from the list, then iTunes store.        On the next screen select account Management.          There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
    You should get an eMail reply over the next 24 hours.

  • PSE 10 from Apple Store problem with camera raw 6.7 upgrade

    PSE 9 was not opening Nikon d4 raw files so I've purchased PSE 10 at the Apple Store and installed on my Mac. PSE 10 is still not opening d4 raw files (camera raw 6.5). I tried to update to 6.7 taken from Adobe but did not succeed to install it. Could you please advice what to do?

    Thanks for your help. It works !!!
    Bartek A
    Wiadomość napisana przez Barbara B. w dniu 17 maj 2012, o godz. 00:34:
    Re: PSE 10 from Apple Store problem with camera raw 6.7 upgrade
    created by Barbara B. in Photoshop Elements - View the full discussion
    You will have to do the update manually for the app store version. Instructions are here:
    http://forums.adobe.com/message/4106477
    (that's for 6.6 but the steps/file paths are the same for 6.7)
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4414265#4414265
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4414265#4414265. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Photoshop Elements by email or at Adobe Forums
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • I can't delete my bt emails or move them to folders, other emails from tiscali no problem with, anyone help please

    I can't delete my bt emails or move them to folders, other emails from tiscali no problem with, anyone help please

    I did that and it is currently whirring away, had over 16000 emails as everything got imported when I set emails up (only had this computer 5 days). So will see what happens when it stops doing whatever it is doing. Sorry if I appear stupid but first Mac I have owned so everything a bit new. Have managed to get most things working correctly just can't sort this BT email problem out. Will report back later!

  • Why does my aol mail not sync properly with the Droid Razr? Never had the problem with blackberry but now I deal with a great deal of spam & duplicating tasks

    Why does my aol mail not sync properly with the Droid Razr? Never had the problem with blackberry but now I deal with a great deal of spam & duplicating tasks

    This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
    So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs?

  • Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

    Dear Blackberry Authorities,
    It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
    Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
    Name: Blackberry 9300: ETA-716/2010/WRLO
    Model: RDA71UW
    It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
    The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
    Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
    I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing  after  switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days  at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
    I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
    Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper  and taken out my SD card ,and gave them handset for re installing the same.
    They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
    they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
    Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
    Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
    Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
    If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
    In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
    I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
    On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
    If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
    I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
    Best Regards
    Asim
    Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

    dubem747 wrote:
    It looks like your phone has a some virus, use your computer to scan and remove it.
    not possible for it to have a virus and a PC would not know how to scan the OS as its protected
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Blackberry Curve 8520 problems with Blackberry Bridge

    Hi All Please help me!!!
    I have a curve 8520 details & spec below. I have owned a Blackberry Playbook since Feb this year. Originally when I installed the Blackberry Bridge to my curve I managed to pair the 2 devices and I happily used this for a few months. I think an update came on my phone in App World and one day a couple of months ago I simply couldn't pair the devices. I did the usual un-install and re-install of all necessary applications but to no avail. I have searched forum after forum to try and find out what is wrong. I can see the application on my curve from Appworld and from options/applications/Ad-ons. However is is not visible on the phone in downloads or applications. I have un-installed and re installed numerous times.
    Phone details
    BlackBerry® 8520 Smartphone (EDGE, Wi-Fi) v5.0.0.681 (Platform 5.2.0.67)
    Cryptographic Kernel v3.8.5.85
    Branding Version: 1.0.91.694K
    Micro Edition Configuration: CLDC-1.1
    Micro Edition Profile: MIDP-2.1
    Micro Edition JTWI Version: 1.0
    Micro Edition Media Version: 1.1
    Micro Edition PIM Version: 1.0
    Micro Edition File Version: 1.0
    Micro Edition Bluetooth Version: 1.1
    Micro Edition Location Version: 1.0.1
    Micro Edition Security and Trust Services (APDU) Version: 1.0
    WLAN Version: 3.0.0.113
    Blackberry Bridge Version 2.1.0.31
    I am hoping someone has a simple explanation!
    Look forward to hearing from someone out there!
    campocath

    Hello campocath, 
    Welcome to the BlackBerry Support Community Forums.
    Are you able to see the BlackBerry Bridge application icon on your device home screen? If not, have you checked to see if it is hidden? You can press the menu button and select show all to unhide it. If you are able to locate it, try moving the BlackBerry Bridge application icon to the applications folder. Use this link http://blck.by/1g0TgHg to see instructions on page 197 on how to move application icons to a folder.
    Let us know if that helps.
    Thank you
    -ab
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Application error with blackberry 8520 curve

    hello,
    i own a blackberry 8520 curve and i keep having the same problem with logging in into yahoo messenger.
    while i can log in from a PC or another phone, logging in from this phone seems impossible, regardless the account i try logging in with. after it displays the ''connecting to" message it pops this: "'internal error. please try again''.
    i tried reintroducing the internet connection settings; i reinstalled the application, i've put another SIM card into this phone and i've removed all the entries from my yahoo account's apps and website connections list  - and it keeps popping the error message
    i hope receiving an answer, 'cause it's been 4 days without getting to use the app.
                                                                                                                                                 Madalina Negrescu

    Hello mady_rx8
    Welcome to the Community
    You may try this and hope it resolves the issue.
    Login to Yahoo! mail via a computer browser.
    Navigate to Account Information.
    Select the Manage Apps and Website Connections.
    Remove any access for BlackBerry® or RIM® related connections.
    Launch Yahoo! Messenger for BlackBerry smartphones.
    Sign in with valid Yahoo! credentials.
    Goodluck
    Ron
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

  • Massive problems with BlackBerry ID/BIS/App World after provider switch

    Hi,
    I recently switched providers and got a bunch of different problems since then. The old provider deleted my BIS account, which of course also disabled the push mail functionality on my BlackBerry. I tried to register a new account with my new provider, which didn't work for unknown reasons. After several calls to my new providers hotline they finally suggested to reset my BB to factory default and try registering again. After the reset, pretty much the very first thing I was prompted with was the BlackBerry ID login. I used my old login and right after that, in the mail setup dialog, got the error again that there's a problem with the applications server and I can't create or login with a BIS account. I wondered how it could know my BIS account, so I did another factory reset and this time created a new BlackBerry ID. This time everything went fine, the new BIS account was created within seconds and a test mail was delivery to my device immediately. I was pretty happy, until I noticed that I couldn't restore all my data from BlackBerry Protect because of the new BlackBerry ID. Also all my apps were gone from App World, which is linked to the BlackBerry ID as well. So what I'm wondering now is
    1) why is my BIS account linked to my BlackBerry ID,
    2) how can I unlink it and use my new BIS account with my old BlackBerry ID and
    3) if I can't, how do I get my BlackBerry Protect data and App World purchases back?
    I'd prefer having the first two questions answered, because I'm sure switching providers and therefore BIS accounts is a pretty common thing, so there must be some do this right, right? I hope there's some way to fix it, because if I have to choose between "keep apps but live without email" and "have push mail and repurchase all apps", I'd probably choose Android instead.
    PS: I also tried to find a way to contact RIM, so they could somehow unlink my old BIS account from my BlackBerry ID, but there's really not such a thing as "BlackBerry Support". The only thing I found was a button on the App World page for refunds etc, but even there the link was dead.
    Solved!
    Go to Solution.

    I have no insight into if the carrier you are using should or should not be on that list. All I have is what you reported (that they can't escalate) coupled with that list...which leads me to conclude that they are not a fully authorized BB carrier. They would seem to be somehow affiliated though, since indeed you were able to set up BIS services with them. But, I do know of other carriers that are not listed...and as I recall they are something of a sub to a fully authorized carrier, and somehow provide services through that other carrier (who has the formal contract with RIM). I'm really guessing here as I have absolutely no insight into anything authoritative on this matter.
    Regarding the contractually required formal support model...it works like this. You contract with a carrier for services. As part of that contract, you agree to a support model, and that support model starts with them (normally...as I said earlier, some models in some regions use service centers instead...you must review your specific documentation to know what the actual support model is for your specific contract). Consequently, all service-related support needs that you have must start with your carrier (or service center)...contractually, you are not allowed to bypass them and seek formal help direct from RIM. Hence the cost of the direct-to-RIM Incident Support system...you are electing to bypass your contract, and doing so is not "free". (There are also contracts between the carriers and RIM which further require that the carriers provide that front-line support to their end users, and provide the carriers with certain controls over some things that the end users are allowed access to...but that's just in support of the contract between you and your carrier.)
    Now, in some situations (yours included, sadly), it gets even more complex. What I said above applies solely to the services you receive on your BB (voice, data, email, etc.). But, that has nothing to do with support for the device itself (e.g., warranty)...that's a separate contract, and was executed at the time of purchase between you and your place of purchase. That place of purchase (or assigned service center) is responsible for all support for the device itself (warranty, etc.). Again, this servicing (e.g., warranty) is delegated from RIM to the resellers...RIM provides zero front line support for devices, services, etc...none...all of that is contractually delegated down from RIM to various other entities (the carriers, resellers, service centers, etc.). RIM provides warranty and such, but the servicing of such is provided by others from a front line perspective...again, escalation into RIM is available to those front-line entities, but not to end users (save for the fee-based Incident Support model).
    In your case, this could get quite messy. All too often, a service related issue is ignored by the carrier if they discover that they also did not originally sell the device to the end user (if they sold both the device and service, they would be responsible for all support for everything). They have a sad tendency to "blame the device" when it's really a service issue, and ignore the plea from the end user. Despicable, yes...but it happens all too often. And it get's worse...the device support entity will often likewise blame the service entity. The sad part of this bad scenario is that it's the end user who is left out in the cold with no service nor support from anyone that will actually aid their situation. Hopefully, this really poor outcome happens only rarely...but I know 100% (from reports on this forum) that it does happen more than 0%. I hope it does not come to pass for you, but I thought I'd warn you about it just in case so that you can be prepared for it.
    All in all, I think what I'd suggest is that you press 1udn1 for support and escalation on this. Get them to tell you why they have no escalation path since, as far as you understand, they are 100% responsible for all of your service-related support, and that is exactly what this situation is, and they need to resolve it for you one way or another. Escalate with them to managers with them...the front line folks you reach likely won't have any authority to do anything "off script"...and you'll likely need that. Stress to them that you PAY THEM for your services and service-related support...and right now they are delivering neither to you, yet you continue to PAY THEM. Get them to reveal why they have no escalation capability...and see if they will reveal that they are sub to another carrier who does have that capability, and see if you can escalate that way.
    You also may want to contact your former carrier...perhaps they did not fully release something related to your BB/BIS account, and that is what is preventing it from migrating to your new device? It is quite normal to migrate a BIS account from device to device (15 in one year, as I recall), so that one can retain their AW purchase records and such. This holds true crossing carriers...indeed, I've had one BIS account for years, and it started on one carrier and is now on a different one, and all my things are properly intact. Something is wrong "inside" preventing yours from doing so, and that needs attention "inside" to resolve for you.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Problems with Blackberry protect

    Hello Blackberry community,
    Recently I had my Blackberry Bold stolen so I said "No problem, Blackberry protect will take care of all my stuff". "Its in the cloud". But today when I did the blackberry protect recovery in my brand new Q10 I realized that I only have 31 contacts now! Almost all of my contacts are GONE! Does anyone knows what might have happened with the rest of my contacts? I don't understand how the Blackberry protect weekly backups that I had set up only ended up saving a small portion of my contact list. According to the Blacberry protect website, the last Backup was on August 5, 2014. My cell phone was stolen on August 12, so the backup should be up to date. But its not. Is there a problem using Blackberry protect to migrate from Blackberry 7 to Blackberry 10? Any indication as to what is happening with my contacts will be greatly appreciated.
    Regards
    Solved!
    Go to Solution.

    Hello there, more likely them 31 contacts are from an really old backup, and all your contacts are now synced wireless with your email. That's why you don't have them in a BlackBerry protect back up.
    Did you set up your email yet? What is it, Gmail, outlook?
    Blackberry! Here, now, forever!

  • Problems with Blackberry Curve GPS

    I am having problems with the GPS feature on my Blackberry Curve. Whenever I start the GPS function on Maps, all it shows is "searching for satellites. Everything is set correctly and it still doesn't do anything. I do a battery pull, then it works fine for a little bit and after awhile, it crashes again.
    I shouldn't have to do a battery pull every time I need to use this feature. Anyone have any tips on how to correct this?

    When having issues with the Vz Navigator on your Blackberry, you may need to check the application settings. Listed below are steps to ensure  your settings are correct. 
    Device Software Version 5.x
    From the Home screen, press the Menu button.
    Select Options.
    Select Advanced Options.
    Select GPS.
    Select the current setting in the GPS Data Source field.
    Select Device GPS.
    Select the current setting in the GPS Services field.
    Select one of the following settings:
    Location On
    GPS enabled
    E911 Only
    GPS disabled
    Select the current setting in the Location Aiding field.
    Select one of the following settings:
    Enabled
    Disabled
    Disabled While Roaming
    Press the Menu button then select Save.
      Additionally, you may want to update the vz navigator application on your device. I have listed steps below. 
    From the VZ Navigator home screen, press the Menu button.
    If presented with the Update screen, proceed to step 5.
    Select Preferences
    Select Advanced.
    Select Check for Updates.
    Select Accept.
    Select Click Here to Download VZ Navigator.
    Ensure Set Application Permissions is checked then select Download.
    Ensure all permissions are set to Allow, press the Menu button then select Save.
    If presented, select Yes / Replace.
    If presented, select OK.
    If presented, select Reboot Now / Reboot Later.
    The installed application cannot be accessed until the device has rebooted.
    Lastly, updating your phone to the network is also recommended once a month. This is called a PRL update and I have listed the steps below:
    To update the PRL:
    Power on the phone within the Verizon wireless coverage area.  
    Dial *228 then press SEND (this call is airtime free and may take up to 2 minutes).
    When prompted, press 2 for the option to update the PRL.
    Once completed, a confirmation message will appear to informing that the phone has been re-programmed with the new PRL.
    Press End to terminate the call.
    Power cycle the phone to complete the update.
    KinquanaH_VZw

  • Synchronization Problems with BlackBerry Desktop Manager 4.5v and Windows Mail Client

    BlackBerry (RIM) Desktop Manager 4.5v synchronization setup does not work properly. I cannot synchronize my desktop calendar because the only desktop application formats available are (<None>, Ascii Import/Export and Yahoo), Windows Mail is not an option!
    I contacted BlackBerry and the only response I received was that I need the Outlook Express program to synchronize my desktop calendar.
    Microsoft upgraded from the Outlook program to Windows mail to provide a better program, which I happen to like! The idea of purchasing the Outlook Express software when there is nothing wrong with my current mail program does not make any sense to me! And will BlackBerry support any Vista system issues if there are any compatibility problems with the old Microsoft mail client?
    Has anyone contacted BlackBerry about this issue? Any ideas how to fix this problem?
    Why can’t Blackberry (RIM) resolve the synchronization issue? In addition to this problem, you may find that the Desktop Manager Device Switch Wizard does not function with the Treo 650 and BlackBerry 8830 and the Advanced feature in Backup and Restore does not seem to save the any files that you want to restore.
    BlackBerry Please Help!
    Note:
    Microsoft Office Standard 2007 is $399, really expensive! Not sure if you can purchase the mail client separately.
    - Microsoft website: [“Outlook Express has been replaced by Windows Mail, an improved e‑mail program with enhancements such as junk e‑mail filtering and protection against phishing messages.”]

    Hello My8830
    You can only synchronize contacts with Windows Mail - you can not synchronize calendar, memos, or tasks.  Outlook express does not have these items, and the version of Windows Mail that I am running also does not have them.  Windows Calendar is seperate from windows mail on my version of Vista.
    So to clarify it all, downgrading to Outlook Express will still not get you calendar synchronization as it does not have a calendar.
    Cheers

  • Desktop Manager .ALX problem with Blackberry Storm

    Hi,
    I am having trouble with the Desktop Manager when I try adding the Associated Press application to a Blackberry Storm (this application is available for free here: http://na.blackberry.com/eng/builtforblackberry/news.jsp).  Just for reference:
    *Desktop Manager Version: 4.7.0.32
    *Device Software Version: 4.7.0.76
    *Phone: Blackberry 9530 smartphone
    In a particular section of the .ALX file that comes in the download for the AP application there is a section defining what .COD files should be downloaded to a Storm.
    <fileset Java="1.0" _blackberryVersion="[4.7.0,)">
    <directory>470</directory>
    <files>
    APNews_470_en_app.cod
    APNews_470_en_app_core.cod
    APNews_470_en_io.cod
    APNews_470_en_core_image.cod
    APNews_470_en_core.cod
    APNews_470_en_database.cod
    APNews_470_en_ui.cod
    APNews_470_en_engine_core.cod
    APNews_470_en_engine.cod
    APNews_470_en_account.cod
    </files>
    </fileset>
    Now if I try adding a "series" attribute, if I want to restrict certain versions of an application for certain phones (9500, 9530 or later phones for example).  Like this:
    <fileset Java="1.0" _blackberryVersion="[4.7.0,)" series="9500">
    <directory>470</directory>
    <files>
    APNews_470_en_app.cod
    APNews_470_en_app_core.cod
    APNews_470_en_io.cod
    APNews_470_en_core_image.cod
    APNews_470_en_core.cod
    APNews_470_en_database.cod
    APNews_470_en_ui.cod
    APNews_470_en_engine_core.cod
    APNews_470_en_engine.cod
    APNews_470_en_account.cod
    </files>
    </fileset>
    I get an error message from the Desktop Manager telling me that:
    "No additional applications for your device were found."
    Is there a way around this, or is this issue being fixed?
    Thanks in advance for any response,
    Elliott M.

    this is an eternal problem with versions. In my opinion you should look at how things are done on Mozilla Firefox addons version testers.
    they use jokers like 3.0.x
    which means the application is said to be valid for 3.0 and 3.0.1 and even 3.0.19.
    The 4.7.0 OS is only for 9500 and 9530 OS. If there ever is another touchscreen device with 4.7, it will bear another y like ine 4.7.0.y , with y never used yet.
    I hope you will find the answer you seek, though.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Maybe you are looking for