Hi, Had boot issue and got the following from DU repair function on Macintosh hd: updating boot support.....Error: Disk utility can't repair this disk.....reformat and restore backed up files. How is that done or do I go to Genius?
In reference to question the computer gave no warning but lost internet connectivity. I shut down for a while and when returned it would only boot to gray logo screen with spinning gear. Ran disk utility and on Mac HD drive it stopped after "Updating boot support partitions as required". Then in red: Error: Disk utility can' repair this disk ....disk, and restore backed up files. I'm running OS X 10.8 and had just updated the iOS about three days ago. Not familiar with reformat process on MacBook Pro and would like some ideas whether I should go to the Genius Bar here in Sydney or try it on my own. I have been using time machine to back up to a 1TB La Cie drive right up to the crash. Thanks for any advice.
Well it turned out the drive was shot. Took it to the genius bar yesterday and they ran a test on the drive before trying the restore routine again. Drive failed.
Replaced the drive and got the MBP back today. Pretty quick and decent service once you get an appointment.
Now having trouble figuring how to do the Time Machine saved files. Have several applications which I'd like to keep but not sure how to trans the apps from my backup to the new. Hunting for answers on that on the web.
Thanks for you help, Eustace.
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iMac won't start up, disk utility tried to repair disk it shows "keys out of order" error message in red and advises me to back up files, reformat disk and restore backed up files. I have no idea how to back up and restore etc... Help! Please!
Get an external drive of sufficient capacity to hold everything on your internal drive.
Partition and format the external drive.
Drive Partition and Format
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Clone your internal drive to the external drive.
Clone Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
1. Select Disk Utility from the main menu then press the Continue
button.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Select the destination volume from the left side list and drag it
to the Destination entry field.
5. Select the source volume from the left side list and drag it to
the Source entry field.
6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
Boot from the external drive.
Boot Using OPTION key:
1. Restart the computer.
2. Immediately after the chime press and hold down the
"OPTION" key.
3. Release the key when the boot manager appears.
4. Select the external disk icon from which you want to boot.
5. Click on the arrow button below the icon.
Reformat the internal drive and install OS X.
Install or Reinstall Mavericks, Lion/Mountain Lion from Scratch
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
Open Startup Disk preferences and set the internal drive as the startup volume, then click on the Restart button.
Restore your data from your external drive backup. -
I just got the following message fro Adobe when I try to update: "Error There was an error with this action. Try again later. 3cde7ed8-ce06-45ae-8fa8-58cc80a9d1ec"
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
Disk Repair reported that it could not repair the HD Disk. I am to reformat the disk and restore backed up files. OSX Utilities give me a choice of restoring from time machine backup (which I have on MyPassport) but no information on reformatting the disk, which I assume I have to do first. How do I reformat the HD ...or does the restore from Time Machine do both things?
Boot OS X Recovery and use Disk Utility.
If Disk Utility reported the disk cannot be repaired though, you should replace it with a new one. -
I tried to download the latest upgrade and I got a message telling me "The application or DLL ProgramFiles/CommonFiles/Apple/Applie Application Support\ApplePushService.dll is not a valid Windows image. Please check this against your installation diskette." and then below that another message "iTunes was no installed correctly. Please reinstall iTunes. Error 7 (Windows error 193). I tried reinstalling and it still will not work.
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever -
I had an itunes redemption code for a movie and got the following message, "code redemption temporarily unavailable. try again later." How do I get my movie?
Hi r.viel,
I'm sorry to hear you are having issues with your redemption code.
The following article should help you with this:
iTunes Store: Invalid, inactive, or illegible codes
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
Have a great day!
- Judy -
How can I fix this problem. I got the following for Adobe Reader that there was an issue with it. C:\Program Files (x86)\Adobe\Reader 11.0\Reader\NPSWF32.dll file
Try uninstalling using http://labs.adobe.com/downloads/acrobatcleaner.html then reinstall.
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How can I turn off imessage for just one of my contacts? Me and my husband just upgraded (both had iphone 4), I got the iphone 5s and he got he note 3. All my text to him automatically send as a imessage. Ive tried to delete his contact and then went back in and reentered it but that doesnt work.
Have your husband text the word "stop" to 48369. This should take his number out of the iMessage system.
Go into your settings under messaging and make sure the box to send as an SMS if iMessage is unavailable is checked.
Hopefully this will get your messages sending/receiving to each other. -
After downloading the updates for Premier Elements 12 I got the following error message U44M1P7. What does this mean and how can I correct it. Thanks.
glennpsychdoc
What computer operating system is your Premiere Elements 12 running on? I suspect Mac because of the name your error.
Please read the following Adobe document with the details and fix for error U44M1P7
ATR Premiere Elements Troubleshooting: PE12: 12.1 Update Released
Specifically open the following link in the above
Update 12.1 installation errors | Photoshop Elements, Premiere Elements
Please let us know if that works for you.
Thank you.
ATR -
I tried to order a book on iphoto but got the following message from Apple : "the file contains text with drop shadows. As a result Apple is unable to process your order" Does anyone know what this means and how to fix it? Thanks!!
Hello Katiebell62
Check out the troubleshooting steps to try and resolve your issue with purchasing a book through iPhoto.
iPhoto: Difficulty submitting a book, card, or calendar order
http://support.apple.com/kb/TS2516
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I connected my external hard drive to my new imac to put all of the information from my macbook onto it. I have been working on the macbook now and want to reconnect the external hard drive so my imac is updated with the work. How is that done? or is it possible?
As I said, I don't use Time Machine, so it'd be best to wait for an "expert" answer, but, with my very limited knowledge, I'd say: probably not - so, for now, I'd suggest you read up on Time Machine:
http://web.me.com/pondini/Time_Machine/Home.html
http://support.apple.com/kb/index?page=search&src=support_site.home.search&local e=en_US&q=time%20machine
And, you might be attracting more knowledgeable answers if you were to post this question in the Time Machine Forum (part of the Snow Leopard forums). -
Bootcamp rejects the ISO file made from a windows 8.1 disc with the error message "Boot Camp only supports Windows 7 or later installation on this platform. Please use an ISO file for Windows 7 or later installation."
How do I get past this?Hi Loner T
No the ISO is just 64bit. I bought a shrink wrapped copy of 8.1 full version. It has two discs, one for 32bit and one for 64bit. I used the 64bit disc.
I inserted it in an older iMac that has a dvd drive, and shared that across to my new iMac. I used disc utility to create a disc image following instructions I found here...
Boot Camp: Creating an ISO image from a Windows installation DVD - Apple Support
This created an ISO file. I then went into bootcamp but when I tried to use the ISO file to create a boot USB it failed with the error above.
Regards
Ian -
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I have read several articles in which it says "the rule of three" meaning three backups , is this for real?
I don't think you understood the context. It was meant to say that your Time Machine backup drive should be three times the capacity as the drive(s) backed up. If your drive were 100 GBs, then the backup drive for Time Machine should be 300 GBs. In fact it should be at least twice the capacity. More being better.
I also thought about the cloning aspect but have never used it before.
Cloned backups differ from Time Machine in that they are fully bootable (which is not the case for Time Machine) and only require a backup drive to be the same size as the drive backed up. Incremental backups simply replace old files with new copies and new files. This requires using third-party backup utilities such as:
Some Suggested Backup Software
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Others may be found at VersionTracker or MacUpdate.
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files.
I would also like to use SL as a second OS with this computer , how would I do this without using my internal hd and adding partitions to it as I understand that SL is the only OS that you can boot externally from the new OS's that Apple has used.(Lion/ML)
Technically, this is a different topic and should have been posted separately.
Any version of OS X may be installed and booted from an external drive. But, iMacs made after 2009 cannot be started from the retail copy of Snow Leopard. Snow Leopard must be updated to 10.6.8 to boot any of the extant iMacs produced after 2009. This does not apply to the yet released new iMac which will only run Mountain Lion. -
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http://support.apple.com/kb/ht1687
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Download the trial version
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en
Install then enter your serial number to license it as a full version on your computer.
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