Hi- I am having an issue- When I turn my computer on- I get the message "Bridge has encountered a pr

Hi- I am having an issue- When I turn my computer on- I get the message "Bridge has encountered a problem & is unable to read the cache- try purging central cache in cache preferences to correct situation" When I open Photoshop CS5 it say "repousse file is bad or corrupt" "the material file is bad or corrupt" Also all of my actions have disappeared - even the default actions... HELP because as of now, no one has any answers except to buy a support contract....
I use windows & the problem is with photoshop cs5

First Aid is to reset preferences. Hold down the Ctrl key and Start Bridge. You will get a reset window with 3 options. You can choose all 3.
If you moved files or used a registry cleaner you many have lost links. In that case the Cleaner Tool and reinstall is recommended.

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I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I have had to uninstall itunes so that I could load this version, the PC says it is correctly loaded, but I now cannot open itunes. Advice?

I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?

Hello there, ytnoj.
Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
Removing and Reinstalling iTunes and other software components for Windows XP
https://support.apple.com/kb/HT1925
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I can't start my macbook pro because I turned it off when I got a trojan on my mac. When I turn my mac on I get the message that my computer restarted because of a problem. Then it turns off again and turns on again and it starts all over. What can I do?

I can't start my macbook pro because I turned it off when I got a trojan on my mac. When I turn on my mac I get the message that my computer restarted because of a problem. Then it turns off again and turns on again and it starts all over. What can I do?

Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery

Problem with iTunes. I have Windows 8 on a new laptop. Installed latest version of iTunes. Can play music in My Library but when I click on Itunes Store I get the message "iTunes has stopped working. A problem caused the program to stop working correctly.

I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

When I turn on my PC, I get the message "Apple Sync Notifier.exe-entry point not found. Then I cannot update my apps. what to do?

When I turn on my PC computer I get a small window pop-up that says "Apple Sync Notifier.exe-Entry Point Not found" This message will not allow me to update my I-phone apps. What can I do to remedy the problem??

Try removing iTunes & all of its components, as described here, then reinstalling:
http://support.apple.com/kb/HT1925

When I try to save, I keep getting the message "The document could not be saved. You don't have permission" - even though I am the Administrator and the Get Info displays "Administrator and (me)".

When I try to save, I keep getting the message "The document could not be saved. You don't have permission" - even though I am the Administrator and the Get Info displays "Administrator" and my_name(me)". Also, when I do a disk permission repair, it always repairs the same applications and files. Last night, I did a disk permission repair twice and both times it took a long time and did the exact same repair both times.

Disk Utility won't repair your home folder. Sounds like your home folder permissions are messed up tho. Try repairing them this way by using Lion Recovery.
1. Restart Lion, and before you hear the chime, hold down the Command and R keys.
2. You’ll be at the Repair Utilities screen. Click the Utilities item in the Menu Bar, then click Terminal.
3. In the Terminal window, type resetpassword and hit Return.
4. The password reset utility window launches, but you’re not going to reset the password. Instead, click on icon for your Mac’s hard drive at the top. From the dropdown below it, select the user account where you’re having issues.
5. At the bottom of the window, you’ll see an area labeled Reset Home Directory Permissions and ACLs. Click the Reset button there.
The reset process takes just a couple of minutes. When it’s done, exit the programs you’ve opened and restart your Mac.
Good luck
RM

When validating, activating my photoshop 13 i get the message internet not active, checked internet is ok, country and time is correct setup

When validating, activating my photoshop 13 i get the message internet not active, checked internet is ok, country and time is correct setup. What can be checked more to solve this?

Had this issue myself. I've got no solution for you and customer support has been weak and non-responsive to say the least. Had an online chat with support last Saturday, 12/27, and was assured someone would get back to me via email within 2-3 business days. It's been over a week and no contact. I'm going to start the whole process over again. I personally disabled all firewalls and virus scanners and even went so far as to perform a clean boot on my system with no results. I am having the same problem with a Nero product (different company). It's frustrating as all hell.

On a Mac, in Adobe Photoshop CC 2014, when adding audio to an edit, i get the message "Could not complete your request, because Dynamiclink is not available". When performing the exact same operation in Adobe Photoshop CC, i can add audio in the same way,

On a Mac, in Adobe Photoshop CC 2014, when adding audio to an edit, i get the message "Could not complete your request, because Dynamiclink is not available".
When performing the exact same operation in Adobe Photoshop CC, i can add audio in the same way, no error message. Any ideas to solve this, anyone? Would be greatly appreciated.

I tried to update and it keeps telling me to get the Application Manager. And this is what happens
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. "Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
#Restart the computer and try the installation again.
#If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key.

I recently replaced my dead airport router with a netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer and yet when I try to print wirelessly I get the message: "printer not connected; printer offline".

I recently replaced my dead airport router with a Netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer; yet when I try to print wirelessly I get the message: "printer not connected; printer offline". Lexmark support verified that my printer was connected to the new router and the problem was with the computer's printer configuration and they could reconfigure it online if I paid for their "Premium Support" services ($119 for one year, 3 fixes). I declined, feeling sure that this is something I could do if I knew how. Could it be an incompatability issue with OS 10.8.3?

You saved me $$$ that I can ill afford on my fixed income. I was very unhappy with the "support" from Lexmark... what a rip off! Thank you dwb!

TS3212 When I try to start Itunes, I get the message" program can't start because MSVCR80.dll is missing from your computer - try reinstalling the program". When I try to reinstall I get the message Error 7 (Windows Error 126) - can you help me?

When I try to start iTunes, I get the message "program can't start because MSVCR80.dll is missing from your computper. Try reinstalling the program." When I try reinstalling, I get the message Error 7 (Windows Error 126)
Can you help me?????

Hello Charleen,
It sounds like you are unable to reinstall iTunes because of this error message 7. I recommend the troublehsooting found in the following article that mentions that error named:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
Take care,
Sterling

HT1923 when I try to install ITunes, I get the message that says "runtime Error". I've tried to uninstall old Itunes but can't complete it.

When I try to reinstall Itunes, I get the message that says "runtime error". What to do?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

When back up to time capsule I get the message no access to backupcopyfiledisc/Volume/data/imac.sparsebundle ( error - 1 )

When back up to time capsule I get the message no access to backupcopyfiledisc/Volume/Data/Terjesumac.sparsebundle ( error-1)

Try #C17 in Time Machine - Troubleshooting for known fixes. Works for me as well.
http://pondini.org/TM/Troubleshooting.html

When I click onto the firefox webbrowser, I get the message "firefox has stopped working, windows will close the application to find a solution to the problem " This has been going on for several days, I've had to go back IE to access web pages

When I click onto the firefox webbrowser, I get the message "firefox has stopped working, windows will close the application to find a solution to the problem."

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

When I turn my Ipad3 on I get a message that states IPad is disabled.. connect to ITunes. I have done this and nothing happens. What else might I try?

When I turn my Ipad3 on I get a message that states IPad is disabled.. connect to ITunes. I have done this and nothing happens. What else might I try?

Force iPad into Recovery Mode
1. Turn off iPad
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times.

TS4006 When trying to find my ipod i get the message offfline. However I have it with me and it is connected to the internet and the find my iphone is on. Any suggestions?

When trying to find my ipod i get the message offfline. However I have it with me and it is connected to the internet and the find my iphone is on. Any suggestions?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Hi- I am having an issue- When I turn my computer on- I get the message "Bridge has encountered a pr

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