Hi i am not able to retrieve web/internet history please help. my Internet service provider advise me to contact you.

for some reason i am not able to retrieve or view my web/internet history please help

Is the history enabled?
To see all History and Cookie settings, choose:
*Tools > Options > Privacy > Firefox will: "Use custom settings for history"
*https://support.mozilla.org/kb/Options+window+-+Privacy+panel
Do you see any history in the History Manager (Library; Show All history)?
*Tap the Alt key or press F10 to show the Menu Bar
There is also a History button in the "3-bar" Firefox menu button drop-down list.

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