Hi i am trying to burn an mp3 cd but i keep getting the error code 1771 and the disc ejects from the drive??
i have tried different things but as yet i havent found a complete solution.i have ran diagnostics, the optic drive seems fine.i can burn some cd's but not others.i would just like to know what is the EXACT criteria for a successful burn..is it to do with characters ?,!/ etc or is it to do with folder location.any advice or help/direction would be greatly appreciated...
diag results
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion m6 Notebook PC
iTunes 11.1.5.5
QuickTime 7.7.5
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00E3B6480C87B1C0
Current user is not an administrator.
The current local date and time is 2014-05-02 15:34:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., Radeon (TM) HD 7670M
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: iaStorF (11.6.0.6),
UpperFilters: GEARAspiWDM (2.2.3.0),
E: hp DVD RAM UJ8B2, Rev 1.00
Audio CD in drive.
Found 20 songs on CD, playing time 78:23 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:07:62
Track 3, start time 06:44:52
Track 4, start time 10:03:30
Track 5, start time 14:00:35
Track 6, start time 17:37:62
Track 7, start time 21:05:02
Track 8, start time 24:39:37
Track 9, start time 28:49:40
Track 10, start time 33:08:27
Track 11, start time 37:07:25
Track 12, start time 40:19:10
Track 13, start time 44:12:35
Track 14, start time 48:58:20
Track 15, start time 52:20:65
Track 16, start time 57:59:22
Track 17, start time 61:53:45
Track 18, start time 66:20:10
Track 19, start time 70:03:32
Track 20, start time 74:28:45
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 24.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed MP3 CD burn had error code 1771(0x000006eb). It happened on drive E: hp DVD RAM UJ8B2 on CDR media at speed 0X.
Hello kilgs85,
The article linked below provides some useful steps that can help get iTunes back to burning discs.
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Cheers,
Allen
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