Hi. I am trying to buy some apps on my new iPad but it keeps asking me to enter the answer to my security questions. However i answered those questions on my iPod years ago and now I can't remember what the answers were. I don't have a rescue email. Help.

Please help. It is urgent I download these apps.

If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

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We have an Apple id that has a bunch of purchased music on it, but our children have changed the account details and the password, and the secret questions and now we can't remember any of that information, even our birthdays are not correct. HELP???

we have an apple ID that was set up in my wife's name. The kids have changed the account details and no-one can remember the password. They have also changed the account data and none of our birthdays are recognised by apple. We have no way of re-setting the account. The secondary email address we used when setting up the account is no longer accessible so even this option doesnt work..
What can we do as we have a large amount of purchased music on this account???

1. Don't confuse "Apple ID" with iTunes Account ID. You can have many Apple IDs but only one iTunes account active at a time.
2. If you "changed" your iTunes account ID, you actually have 2 accounts - one under the old name plus the new name.
3. You can't merge the accounts - they remain separate. Apps purcahsed under the old account name will update ONLY WHEN THE PHONE IS SIGNED IN TO THE OLD ACCOUNT NAME and visa versa.
4. Likewise, you can sync only the apps, music, media purchased under the account the phone AND iTunes are signed in to.

I want to buy some apps in my apple iPad but I am afraid that my credit card number is not misused ? Answer please

Answer !!!!

Then don't give your iTunes account password to anyone who might misuse it. Put a lock code on your iPad.

HT201240 I changed my administrator's password, and now I can't remember what I changed it to. What can I do?

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http://osxdaily.com/2010/02/21/reset-a-lost-password-in-mac-os-x/

TS1496 I burnt some CD'S onto my i pod about 2 years ago, and now have a new computer, but computer is saying it doesn't recognise device, and ipod is not appearing in i tunes which i have just downloaded, please help as I'd like to put some more songs on

I burnt some CD's onto my ipod a couple of years ago and now have a new computer but it doesn't recognise my ipod, I have downloaded itunes onto pc but all my songs are not on there, can anyone help please

For Purchased iTunes Songs: Downloading past purchases from App Store, iBookstore, and iTunes Store
For Non-iTunes Songs (CDs or Third Party): How to use your iPod to move your music to a new computer
Also check: iPod: Does not appear in Windows or iTunes and Device Manager is empty
Message was edited by: keeferaf

HT1212 i lost my ipod about a year ago and now i cant remember the passcode

i lost my ipod about a year ago and now i cant remember my passcode

Forgotten Screen-Lock Passcode
Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I purchased Adobe Illustrator CS2 on CD many years ago and now i have bought a new iMac computer it won't let me install from the CD's. How can i use this product on iMac ?

I purchased Adobe Illustrator CS2 on CD many years ago and now i have bought a new iMac computer it won't let me install from the CD's. How can i use this product on iMac ?

Because the Nano was previous synced to another comuter/iTunes library.
See the following:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

I just bought a new Macbook Pro and loaded all my info from My old Macbook...now i can't remember for the life of me my Admin Password 9which i created 3 years ago)...is there ANY WAY to bypass this on my new Macbook Pro and begin again...?

i just bought a new Macbook Pro and loaded all my info from My old Macbook...now i can't remember for the life of me my Admin Password (which i created 3 years ago)...is there ANY WAY to bypass this on my new Macbook Pro and begin again...?

I assume that you don't have the installation discs, so:
1. Reboot
2. Hold command + s key down after you hear the chime.
3. When you get a text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
(Type these commands very carefully)
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
4. You will go through the setup process again, create a new admin account, login to it and then change your existing account password or whatever else you need to do. You can delete the account you made in this process, or not.

What can I do if my Apple Acount is blocked for security reasons? I didn't use my acount from one year ago and now it looks that is blocked. Thank you.

What can I do if my Apple Acount is blocked now for security reasons? I didn't use my Apple Acount from one year ago and now it looks that is blocked. Thank you.

You will want to reset the password for that account. (use iForgot (iforgot.apple.com) to reset your account)
See: Apple ID: 'This Apple ID has been disabled for security reasons' alert appears

I turn off my whats app lasseen time stamp more than 24 hours ago and now i can't turn it on it sees " could not connect to whats app services please try again latter" i try deleting the app and changing the calendar and still didnt worrk

I turn off my whats app lasseen time stamp more than 24 hours ago and now i can't turn it on it sees " could not connect to whats app services please try again latter" i try deleting the app and changing the calendar and still didnt worrk

Ok - an update ...
Managed to get the phone to backup to iCloud, so decided to risk the "Factory" reset.
Took the reset option including delete all data and crossed fingers.
It took a while to resotre from iCloud, but everthing seems to be back and ...
Bluetooth now working agaim.
Backup to Computer working again.
And somewhat to my surprise, GMail in the mail app is working again. (The surprise being that the implication of other posts was that this was a 6.1.3 fundamental bug)
Still no idea why the iPhone was corrupted - but at least the "Factory" reset seems to have recovered the situation.

I downloaded Elements 11 to my laptop about 3 years ago and now purchased a new computer and need to install it. How do I install Elements without purchasing it again?

I downloaded Elements 11 to my laptop about 3 years ago and now purchased a new computer and need to install it. How do I install Elements without purchasing it again?

I have Elements pulled up on my old computer, can I find it in the program?
No but if your old computer runs Windows then you can use the free Belarc Advisor software to extract the serial number from inside the computer.
Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…
Tip for future reference: when buying software, always keep your serial numbers safe and handy. Don't rely on websites, the Cloud or anyone else to retrieve them for you when you need them most. They are the single most important thing you get when you buy software and they are unique to you personally.
You can download software installers from the web any time but, without your unique serial number, you'll be stuck with using the software in trial mode.

I put the BT WiFi app on my iPad Mini and now I can't connect to the internet. Please help

I put the Bt WiFi app on my iPad Mini and now I can't connect to the internet. Please Help

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT1373 I downloaded Piezo to my iMac about a month ago. Now I can't download it to my laptop even though I have authorized the MacBook Pro in iTunes. When I open the App Store, the Piezo app indicates that I have to pay. How do I download Piezo to my lapt

I downloaded Piezo to my iMac about a month ago. Now I can't download it to my laptop even though I have authorized the MacBook Pro in iTunes. When I open the App Store, the Piezo app indicates that I have to pay. How do I download Piezo to my laptop, which I am entitled to do?

I'm running Snow Leopard on my iMac. I have a heap of documents that were created using an old word processor application called Apple Works and it wont work on Lion or Mt Lion. So I'm stuck with Snow leopard for the moment. I guess I can't use the new iPhoto either then...

HT5787 My daughter set a password on her Ipod touch and now she can't remember it and every time we try a password 4 digit number if it is wrong it locks it for an hour. Can you all please help us with this?

My daughter was playing with her Ipod last night and set a 4 digit passcode on her Ipod, well now she can't get on it due to she changed it several times and now she can't remember the correct passcode. Any help on this will be appreciated.

Forgotten Screen-Lock Passcode
Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I just changed my Apple ID to a new Email address, and now I can't login to the app store on my iPhone or iPad because the Prompt assumes my old ID. How do I modify it on my devices, or force it to prompt me for the new ID?

I changed my Apple ID today, and now I can't log into the App store because my devices just prompt for my password, and I am not offered the opportunity to enter the new ID. HELP !

Setting>Store>Apple ID. Tap you old ID and sign out. Sign in with the new one.

Hi. I am trying to buy some apps on my new iPad but it keeps asking me to enter the answer to my security questions. However i answered those questions on my iPod years ago and now I can't remember what the answers were. I don't have a rescue email. Help.

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