Hi, I am trying to launch illustrator after downloading it onto a Mac. I go to apps in finder and click on Adobe Illustrator but there are no files - such as configuration etc. What should I do?

Thanks for responding, I downloaded the Creative Cloud Installer which is sitting under Devices in my Finder and then installed the Ai app which is appearing under Applications in the finder. I notice that in the launch tutorial there is the Adobe Creative Cloud sitting in the Apps folder above Ai - I don't have this. Hmm what to do?

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Normally you would get a serial number when you purchase the software. Which version are you asking about?

Why after downloading IOS 7.0.2 One of my Apps opens magnified and I only see 1/3 of App. Whats my problem

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Thanks for that Diavonex. I still cant open up App. I have deleted and reinstalled and still won't open fully.

My ipad inbox suddenly shows 18500 emails but there are only 20 or so shown. What happened and how can I correct? Thanks

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Backup, backup, backup...
T-21 wrote:
Hello.
I did not touch my computer the past week, I've only been messing with my laptop. I had my computer off a whole day. I turn it on, open iTunes, and everything is gone.
Is your laptop a different computer than your computer?
You have two computers?
iTunes is missing everything from which one/both?
I system restore. Everything is gone. None of my podcasts, apps, or music files are there.
Do you mean you reinstalled the system from scratch?
Yes, that tends to delete everything.
Or you restored everything from a backup?
Directions on where to go to download all past purchases?
Selete Store on the left side of iTunes.
Make sure you are signed in.
Click on Purchased on the right side under Quick links to redownlaod your purchases.
Then make sure to regularly backup, backup, backup all your important data .

There are no icons of the apps i downloaded. I mean, I used them for a while, then my iPod died, I charged it a little, then turned it on, and saw blanks instead of apps. They work pretty fine, but there are no icons, just white rectangles. What can I do?

There are no icons of the apps i downloaded. I mean, I used them for a while, then my iPod died, I charged it a little, then turned it on, and saw blanks instead of apps. They work pretty fine, but there are no icons, just white rectangles. What can I do?

- First try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- If still problem restore the iPOd via iTunes on your computer. First from backup and if problem persists restore to factory defaults/new iPod.

HT5927 im trying to update my iphone 4 and in order to complete the restore backup from itunes i need to turn off the find my iphone on the iphone but i cant get passed the restore backup stage - what should i do?

I'm trying to update my iphone 4 and in order to compelte the restore backup from itunes i need to turn off the 'find my iphone' but i cant get passed the restore backup stage - what should i do?

Hi beckiewinter!
I have some information for you that may help you understand your iPhone's Activation Lock more thoroughly:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
So in order to update your iPhone, you may need to turn off Find My iPhone. This can be done through the iCloud settings, and more information on those settings can be found right here:
iCloud - iPhone User Guide
http://help.apple.com/iphone/7/#/iph3c79652c
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I accidentally installed MacKeeper/ Conduit several weeks ago in Mavericks. I was able to remove the malware with no troubles. After my upgrade to Yosemite it seems to have come back but there are no files to delete like last time. Help!

Hi all,
I just upgraded from Mavericks to Yosemite, which I think might be the culprit.
I had installed MacKeeper (big oops!) several weeks ago but was able to get rid of it by deleting all conduit/zeobit files with no problems afterward. Now after upgrading to Yosemite it is back. I tried getting rid of it with the same tactics I used before to no avail.
Any help would be greatly appreciated!

Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.

I associate Magnet links to my Vuze program and click "remember my choice" but it does not keep it assoctated anymore. What happened

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Reset your preferences
Hold down CTRL + SHIFT + ALT keys then start photoshop. Window pops up choose yes.

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Other ways? Check the box? Call your carrier?

My imessage and facetime got signed out of last night. I forgot my password and created a new one but it is saying the new password is incorrect. what should i do?

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evalladares wrote:
...i had forgotten my password and created a new one. When i put the new one in, it says it is inccorect when it obviously is not.
Sorry, have I misunderstood you?
If you have forgotten your password, then how did you create a new password? You cannot simply "create a new password" after forgetting the original one.
How would you get into the account so that you could change it?

I have downloaded some apps and would like to delete but there is no red X to delete? What to do??

Could someone please help me delete some free apps. There is no red X or trash to drag them to. What can I do?

See if you have restrictions turned on. Settings>General>Restrcitions>On. you may have disabled the removal of apps.
If they are the preinstalled apps, you cannot delete them.

After downloading maverick onto my mac, when I send out mail via mac mail, it will say I'm sending ex. 20 of 20 when I'm only sending one. anyone else have this problem. I have had no comments from people receiving mail, that there is a problem.

I downloaded maverick and now mac mail says that I am sending or receiving many more emails than I really am. I have checked with people who are receiving my emails and they all claim there is no problem with virus, etc. Why is this doing this? any one else have this problem?

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

My ipod wont charge ive try everthing when i plug it in to the computer nothing happen but before that it was full charge and 5 mins after that it was 10% and tried charging it nothing but now the screen is blank...So what should i do?

My ipod wont charge ive try everthing when i plug it in to the computer nothing happen but before that it was full charge and 5 mins after that it was 10% and tried charging it nothing but now the screen is blank...So what should i do?

- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

HT5312 I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do? :( :(

I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do?

You've checked the spam folder on your rescue email account and tried clicking the reset link again to re-request it ? You could also contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT201263 hey guys i forgot the password for my iphone 4S and i keep on trying any passwords but now my iphone has deactivated it self and its asking me the password but i cant remember it and i dont have the last compter it syniced with!!! so what should

hey guys i forgot the password for my iphone 4S and i keep on trying any passwords but now my iphone has deactivated it self and its asking me the password but i cant remember it and i dont have the last compter it syniced with!!! so what should i do ?

In your case your only solution is to restore it ( see http://support.apple.com/kb/HT1808 ) and you may need to force it into restore mode to do that. This will wipe everything off it and reset it as new, without the passcode. You can then redownload purchased content, buy unless you have a sync'd copy of your contacts and photo's they will be gone.

Hi, I am trying to launch illustrator after downloading it onto a Mac. I go to apps in finder and click on Adobe Illustrator but there are no files - such as configuration etc. What should I do?

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