Hi, I bought a Music Video today and part of the file won't play, so how can I download it again?

I need help

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Similar Messages

  • TS1424 I down loaded an album and one of the songs won't play but I can't download just that one song w/o downloading the whole album, what do i do ?

    I downloaded an album and one of the songs did not come through very well and will only play 1 min on my itunes and ipod. I can only download the song again by downloading the whole album. what do I do?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • Song songs have not downloaded completely and are cut short when playing. How can i download these again?, song songs have not downloaded completely and are cut short when playing. How can i download these again?

    I have noticed some of the songs i have downloaded have not fully downloaded and cut short before they reach the end of the track.  Has anyone else had this problem or know how to download songs again without paying to do so again.

    make shor that you have the latest version of itunes then you can go to the itunes store and on the right side by the quick links box there is "Purchased" click on that and then chage it to all in the top right corner and then find the song or songs and click the little cloud button to download them.
    PS: You do not have to pay for that

  • Bought an album on itunes and one of the songs won't play...

    what gives? Any ideas?

    Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the track persist, go here:
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    Regards.

  • TS1702 I bought a song today from iTunes but it cuts off over a minute before the song ends, how can I download it again?

    I bought a song today on iTunes and it cuts off over a minute before the song ends, how can I download it again or fix the problem. It happens on my MacBook Pro and my iPod Touch 4G

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

  • How can I email a video clip I downloaded into my iPhoto library to my friends? I tried creating an email and attaching the clip but there is no sound and no picture when the 5 minute attachment "plays." How can I file= export it to them from iPhoto?

    How can I email a video clip I downloaded into my iPhoto library to my friends? I tried creating an email and attaching the clip but there is no sound and no picture when the 5 minute attachment "plays." How can I file=>export it to them from iPhoto?

    Have them install Quicktime on their PC's from Apple's website, that's the easiest fix.

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    Your best bet would be to try resetting the password to the account that you would like to use via iForgot
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  • I imported an hour of video into iMovie HD and cut it down to a 33 sec clip, and emptied the trash.  When I save the project, the file size is 20Gb.  How can I save just the 33 sec clip?

    I imported an hour of video into iMovie HD and cut it down to a 33 sec clip, and emptied the trash.  When I save the project, the file size is 20Gb.  How can I save just the 33 sec clip?

    Non-destructive editing is an important feature of iMovie HD 6.
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  • Just bought a new album and one of the songs won't play, how do I get it to play?

    Just bought a new album and one of the songs won't play, how do I get it to play?

    What do you mean by "won't play"?
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  • HT1056 I bought my iphone on Ebay and it doesn't have iphoto on it.  How can I get it?

    I bought my iphone on Ebay and it doesn't have iphoto on it.  How can I get it?

    You buy it on the App Store. It doesn't come with an iPhone.

  • I just downloaded ISO6 and now my music won't play. How can I fix this?

    I just downloaded ISO6 and now my music won't play. How can I fix this?

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    http://support.apple.com/kb/HT1414
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    Use iTunes to back up your device and transfer and sync any additional content to your computer.
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  • I bought Lightroom through my company and got a serial number only (no disk). Where can I download Lightroom 5.0.

    I bought Lightroom through my company and got a serial number only (no disk). Where can I download Lightroom 5.0.
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    Lightroom - all versions
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  • I recently dropped my ipod 4G into water. Whenever i try to play music outloud or hooked up to headphones, it won't play. How do i fix it?

    I recently dropped my ipod 4G into water. Whenever i try to play music outloud or hooked up to headphones, it won't play. How do i fix it?

    What do y mean by still works? No sound from speaker or headphones ro all apps? If try then it really does not work.
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  • HT204382 i need help guys mi karaoke videos aren't playing anymore how can i download some drivers for it ?

    i need help guys mi karaoke videos aren't playing anymore how can i download some drivers for it ?

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  • HT3951 I downloaded an album and 2 of the songs won't play

    I downloaded an album and 2 of the songs won't play and it's showing that the songs are fully downloaded. I have the latest version of itunes. If anyone knows what the problem is and how to fix it, please help!

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
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