Hi, I bought "photoshop elements 12" 8 September . Yesterday I noticed that a new version of number 13 Can I ask for free adobe I have updated to a newer version? I have heard that I have the right to do within 30 days of purchase. Do I have to first regi
Hi, I bought "photoshop elements 12" 8 September . Yesterday I noticed that a new version of number 13 Can I ask for free adobe I have updated to a newer version? I have heard that I have the right to do within 30 days of purchase. Do I have to first register your product? greet.
You can apply for an upgrade here: Do I qualify for a free upgrade?
Similar Messages
-
I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?
Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.
-
I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way. I need the program and because I have opened the box it can't be returned to the store. I have over $100 tied up in this product that I can't use. Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number? The serial number on the box and the redemption code card both come up as invalid. Not a very happy customer right now!!
You will need to contact Adobe Support by chat or by phone.
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
hi there i downloaded osx and i have just found that i can download it for free as i have recently just brought my mac book pro how do i get a refund?
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site. -
Just bought a new SUPER COMPUTER
How do I tranfer my installed version from the old PC to the NEW PC.install pse 12 on your new computer. if you no longer need it on your old one, deactivate (help>deactivate) it.
then migrate your catalogs, Use Backup, Restore to move catalog | Organizer | Elements 6 or later -
I just bought photoshop elements 13 last night. Today I am watching tutorial videos to show me how to use it, but the videos are showing me things I don't have. Asking me to click on tabs i don't have. Why is this? Is there another way I can learn? Or is my download messed up and not giving me everything I need?
Got a link showing us which video tutorials you're watching and examples of what's missing in your software?
-
I bought photoshop elements 12 for my mac. I do not have a disc drive; can you download the software and input the serial number?
Yes you can make the trial permanent with you serial number. Download from here:
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us&PID=2159997 -
I have recently bought Photoshop Elements. It has a redemption code on a separate card but when I enter the code it says it's invalid.
Where are you entering the redemption code?
Try Redemption Code Help -
I have a new wireless apple keyboard. I can only delete items that are to the left of the cursor using the delete key. What key do I use to delete items that are to the right side of the cursor? I have only one delete key.
My old apple wired keyboard has 2 delete keys that enabled me to easly delete data on either side of the cursor.
ThanksFn + Delete
-
I bought photoshop elements in the Itunes store, can I get the PC version for free or at a discount?
I bought photoshop elements in the Itunes store, can I get the PC version for free or at a discount? I'm about to migrate back to PC and I'd love to not have to buy the program again. I'm not sure how it works though since I bought it through the Itunes app store, not adobe directly. Am I out of luck?
Theoretically you can use the itunes version to qualify for adobe's upgrade discount, but that's it. All download versions are single platform. And in many countries the street price of the full version of PSE is less than adobe's upgrade price, so it's usually not worth pursuing that. However, if you wish to, I'm told you use your apple ID as your serial number when asked. I don't know anyone who's done this, so I don't know how well it really works.
-
Just bought Photoshop Elements 13...I'm trying to make a slideshow but can't figure out how to alter duration time that the slide is on the screen. They presently move from one to another way too quickly...also need a different pan and zoom option. Where are all the options I had in PS10? Also...Can I burn this to a DVD?
The changes have brought improvements but also drawbacks compared with the old slideshow editor.
The templates are now fairly fixed but I find the “Classic Dark” gives reasonable results with some panning and you can click the audio button and browse you PC for any track. Unfortunately there are only three speed choices linked to the music track. The improvement for most people is that you can now export to your hard drive at 720p or 1080p and upload to sites like YouTube and Vimeo. -
I have a windows 7 VAIO laptop, and i bought photoshop elements 12, I also have the trial verisons of Photoshop CC and CS6, but CC and CS6 is now preventing me from using my Elements. Please help!
Does that happen with other files?
What happens if you open pse 12 and create a new blank document using File>New>Blank File? -
I bought Photoshop Elements 12 (box - CD) and threw away the box. I thought the serial number would be on the disc sleeve, but it was not. Now I can´t register the product. Is there something I can do to get the number/code to activate Photoshop Elements? Thank you.
My guess is that you won't be able to do much if you threw away the serial number before using it. The serial number will not have been externally visible on the box though... doing that would make it available for use by anyone who sees the box in any store.
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you remain unable to locate the serial number you might need to head back to wherever you purchased the product to confirm whether or not you might have thrown out the serial number or if it could even possibly have never been provided.
Beyond that you need to resolve serial number issues with ASdobe Support directly. Here is a link for chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I bought Photoshop elements 12 the organizer loads but the editor just churns
I bought Photoshop Elements 12 at Costco, the organizer loads but when I click to edit a photo the app says it needs to load the editor, gets my ID and password, and then just churns and churns for over an hour (and I've tried this multiple times). It only stops when I use task manager to stop it. I cannot edit my photos and am getting ready to take this back. Elements 7 worked just fine.
Hi,
Could you please try the following solutions and see if any of these work:
1. Navigate to 'PhotoshopElementsEditor.exe' located inside:
Win x64: C:\Program Files (x86)\Adobe\Photoshop Elements 13
Win x32: C:\Program Files\Adobe\Photoshop Elements 13
Right click on 'PhotoshopElementsEditor.exe' and select 'Run as Admin'
2. Just after this keep on pressing 'Ctrl+Alt+Shift' on Windows (or Command+Option+Shift on Mac). You will get a popup asking to delete Elements settings file. Click Yes.
If the above does not work, please try the following:
3. Please rename SLCache folder present at location "<root drive:>\Program Files (x86)\Common Files\Adobe\SLCache"
Win: Also please rename opm.db on your machine to resolve this issue @ <root drive>\Users\<user name>\AppData\Local\Adobe\OOBE
Mac : Users Library/Application Support/Adobe/OOBE
Now re-launch the application.
4. In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
5. Try launching with anti-virus off or removing PSE from conflicting list.
If none of these work, please let me know.
Regards,
vaishali -
Hi I bought Photoshop Elements 12 and Premiere Elements 12th The installation went fine (Opsys Vista). When I start the program I come to Sign In. I enter an Adobe ID and password, login starts but nothing more happens without it just waiting for an answer. greetings Nils Bellner
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]it sounds like you may have already gone through some of the options here,
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_
but this is the most complete troubleshooting guide for that issue. go through all the options or contact adobe support, http://helpx.adobe.com/contact.html?product=flash&topic=using-my-product-or-service
Maybe you are looking for
-
How do I get my Adobe Reader to understand I have an active ExportPDF account?
I work on a Mac - and when I try to convert a file it tells me my trial subscription is over and sends me to a link to subscribe. However, I already have an active ExportPDF account. How can I get my program to recognize this?
-
Every time i try to log in to creative cloud it says i've been signed out
I can't log in. I downloaded CC yesterday and i still can't log in. I input my email and password, then i get a loading wheel and then it says you have been loged out. Help
-
Set substitution variable from Sql table
Hi guys, I am new to sql/unix so I hope you can guide me in the right direction. whats the easiest way to update an essbase subvar from a sql table? would I have to write a sqlplus statement to output the variable to file, read the file in a maxl com
-
Dynamic Hyperlinks in DataGrid/AdvancedDataGrid
Forgive me, but when the web was build around hyperlinked text, it should be easier to create hyperlinks in a Rich INTERNET Application. Ok - enough griping. I do have a legit question: For historical reasons, I have to construct hyperlinks from a nu
-
During GRN Error 001_____1000_4000 Account not Maintain
Dear Experts, When we are activating Purchase Accounting During GRN we are receiving this error message when we fright condition type in PO. We had checked OBYC setting also even though I am not able to solve this problem. Please suggest me rega