Hi, I cannot be heard when iam on the phone? Does anyone can help me?

Hi, I cannot be heard when iam on the phone? Does anyone can help me?

Thank you for the feedback.  I still cannot locate the actual Audio file to listen to the book though.  I can look on my iPhone and see that it says the book is downloaded but I cannot find it anywhere on the actual phone.  I can listen to the Audiobook from my computer, but can't see it anywhere on my iPhone, which is where I really need it.  When I plug in my old iPhone 4, it is still listed and I can listen to it. 
It is not listed under Music, TV Shows, Movies, Audiobooks, Tones, Purchased or Downloads. 
Screenshot from new iPhone 5. It says the Audiobook is downloaded.
Screenshot from old iPhone 4: (This is how I used to listed to my Audiobook before I upgraded to iPhone 5)
Once I clicked on "Purchased" on the iPhone 4...my Audio files are listed and I could click on them and play. 
(iPhone 4 screenshot)
Now when I try to go to the same screen on my new iPhone 5, the Purchased button doesn't exist on my Downloads screen and I can't seem to locate the actual Audio Files anywhere, although the phone says they are downloaded and the iTunes App on my PC states that they synched to the phone.  Any help would be greatly appreciated. 
New iPhone 5 screenshot of same  screen but without the "purchased" button.

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