Hi i dont know why i couldnt able to purchase any apps from apple store or in itunes store using my debit card with which i used to buy before ?
Hi i dont know why i couldnt able to purchase any apps from apple store or in itunes store using my debit card with which i used to buy before ?
I don't know why but I suspect you are located in the Indian sub continent. Debit cards appear to be a problem here and while many are accepted in other countries, India seems to be an exception. Go to ...
Apple - Support - iTunes - Contact Us ... and ask for help.
Similar Messages
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I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I've got a new iphone 5 and i dont know why im unable to complete purchase of Apps from itunes store,i keep getting error message saying contact itunes store support to complete this transaction...i would really appreciate if anyone would assist in any way
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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My iPhone 6 ear speaker is not working properly I couldn't able to hear any thing from ear speaker to listen I had to put on loud speaker or to use hands free please help me out with this problem if some body have answer?
Hi Venkata from NZ,
If you are having an issue with the speaker on your iPhone, I would suggest that you troubleshoot using the steps in this article -
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
I am not able do download any apps from my app, be it paid or free. I don't see an icon for eg FREE to download an app. I just upgraded to i07 0.2, pls guide if there is some miss in setting..
Jinut21 wrote:
I am not able do download any apps
What happens when you try...? Make sure you are in the iTunes Store for your Country...
If you are... and have a Valid Payment Method associated with your account...
Try This...
Close All Open Apps... Sign Out of Your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
Why if I want to install any thing from apple store in my IPad , IPad tell me error 1004 please try again ?
Take a look at this link, http://support.apple.com/kb/TS3694#error1004
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Iam not able to update any app from app store
iam not able to update any app from app store
Hi Go to ITunes on iphone bottom of page Sign out of ITunes then Sign back in If that doesn't work press & hold power button & menu button hold both down until you see Apple Logo you will not lose any data. Also you will need to update software to ios 8.1 that could be Part of the problem. Cheers Brian
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Not able to update any apps from new apple id.. Old id im not using anymore., cannot access the old one.. But during update time asking for same old password of old apple id
If you change your Apple ID, all the apps you purchased with the previous ID will no longer updatable for you and this problem will continue. You see your old Apple ID because you are likely still using some of the apps purchased on that ID.
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Over the last few days I haven't been able to download any app. can any one help me, please ? thank you.
Andrea...
You posted in the "Using Mac App Store" forum but your profile indicates you are using an iPad so that's what I'll try helping you with.
On the iPad tap Settings > General > Reset > Reset Network Settings
Then restart the iPad. Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
If you still can't download apps, the problem may be your Wi-Fi connection > iOS: Troubleshooting Wi-Fi networks and connections -
I can't get any updates for my apps. I can't connect apps to Facebook and I can't even play some game they won't load all because iTunes must have been trying to take funds for a purchase. Although it doesn't tell me what purchase. Just that I owe them 4.98. I've written to them ten times and can't get them to understand this simple fix.."take your money". I even went as far as making a call to Apple which is no longer covered under my terms. 35.00 for a phone call. Only to find out it iTunes holding up everything with both my iPhone 4Gs and my iPad 2.
iTunes is telling me all this crap but not taking the money. I'm pretty clear as to what the problem is. But for some reason they just can't understand me.
So, how do you send iTunes 4.98 to clear your account? You can't.....I can't even purchase anything until they take the stupid money and hold off my account. But I'm getting no where with any of the people at iTunes. It sure seems simple to me but I guess it's not for them.
Anybody know what I can do????
Thank you,
Michelem0918Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Was anyone able to purchase 2 phones from Apple for a FamilyTalk plan
On June 17 I placed 2 separate orders for 32GB phones, both lines eligible for upgrade pricing. After waiting patiently since June 17 I received an email from Apple today that there is a "problem" with the 2nd order and to check with AT&T to resolve it. I spent 1 1/2 hrs on the phone with them while they were trying to find the problem, they couldn't find one and said the 1st phone has already gone through and the 2nd phone is eligible and the account is OK etc. I then called Apple and the guy I talked to there now says that because this was a family plan that I am only able to purchase 1 phone online and that the other one has to be bought in a store or from AT&T. I thought that as long as it was 2 separate orders it was OK, was I wrong and now I have to try & find one in a store now?
I am so frustrated.....
Message was edited by: Kathy L. RitzowKathy L. Ritzow wrote:
On June 17 I placed 2 separate orders for 32GB phones, both lines eligible for upgrade pricing. After waiting patiently since June 17 I received an email from Apple today that there is a "problem" with the 2nd order and to check with AT&T to resolve it. I spent 1 1/2 hrs on the phone with them while they were trying to find the problem, they couldn't find one and said the 1st phone has already gone through and the 2nd phone is eligible and the account is OK etc. I then called Apple and the guy I talked to there now says that because this was a family plan that I am only able to purchase 1 phone online and that the other one has to be bought in a store or from AT&T. I thought that as long as it was 2 separate orders it was OK, was I wrong and now I have to try & find one in a store now?
I am so frustrated.....
Message was edited by: Kathy L. Ritzow
Kathy, I had a similar problem when I went to order two phones from Apple on June 16, I also have a FamilyTalk plan. I had an Apple CSR on the phone when I made the orders. I suspected that both orders had gone threw for the same phone # but the CSR assured me that everything was okay. So I ordered the phones on June 16, they both went to Prepared to Ship on July 3. Then on July 4 one of the orders went back to its previous status, then the email from Apple came on July 5 saying that there was a problem with an order and I should contact AT&T and of course it does not say which order. So I contacted AT&T and it turns out that two orders went in for my wife's phone # even though the CSR said the order was fine and she checked both orders for me. The AT&T rep I talked to on July 5 said he talked to Apple and that I would have to cancel the order in question and re-order the phone for my #. So I ended up putting in a new order with AT&T because of the 7-10 ship rather than the 3 weeks from the Apple site. So the first phone is still Prepared to Ship and the second phone sits in backordered status with AT&T. I wish they would have informed me of the problem right away rather than three weeks after I put in the initial order. So I feel your pain, you are not alone. -
i am trying to buy songs from a balance i have left from a itunes card redemption but it keeps asking me for my debit card details instead.....help?
Hello dinahjustice121,
The article linked below details how to remove your existing billing information from your iTunes Store account.
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/HT1918
Should you be unable to do so, we've an article that details potential reasons for such and can be indicative of the reason for the iTunes Store's prompts for billing information.
Why can’t I select None when I edit my Apple ID payment information?
http://support.apple.com/kb/TS5366
Cheers,
Allen -
I just want my music back, does anyone think there is a way for this to happen? Please help!!
See Empty/corrupt library after upgrade/crash...
tt2 -
Hi, i don't know why but i can't add any app to my phone
my app store was removed from my iphone 4s and i can't put it back in my phone. Neither can i put any other app into my phone.
It cannot be removed.
Check in Settings > General > Restrictions to see if it has been disabled. -
It won't let me change my payment method because there are no options, and I can't buy any apps. What do I do?
Contact iTunes Support and request assistance...
Apple Support iTunes Store Contact Us
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