Hi, I downloaded an album and two of the songs don't finish until the end. I've tried to delete it and put it back in but it didn't solve the problem. any suggestions? is it possible to get a refund if it can't be solved? thanksss :)
your help will be much appreciated. thanks
deborah_09 wrote:
two of the songs don't finish until the end.
You don't want the songs to finish at the end?
Or do you mean the songs stop before they are at the actual end of the song?
Have you tried redownloading them?
Select iTunes store in iTunes.
Click Purchased New on the right side under Quick Links.
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I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?
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Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
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Depending upon what country that you are in (music can't be re-downloaded in all countries) have you tried deleting them from your iTunes library and redownloading them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes ? Re-downloading.
If you aren't in a country where you can re-download music or if it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.
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