Hi i got ur meaasge my company "Creative Cloud membership" i need to renew?? how to process??

hi i got ur meaasge my company "Creative Cloud membership" i need to renew?? how to process??

This is an open forum, not a direct link to Adobe support
http://www.adobe.com/products/creativecloud/faq.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help

Similar Messages

  • Got an email stating my Creative Cloud Membership ends tonight, yet I'm all paid up and the card I'm using to pay for it is good.  I have two very important projects going on and can't afford to have CC go down.  Please help!

    got an email stating my Creative Cloud Membership ends tonight, yet I'm all paid up and the card I'm using to pay for it is good.  I have two very important projects going on and can't afford to have CC go down.  Please help!

    You have 3 CC under same Adobe ID out of which one purchased on has expired, you are getting notification due to this.
    Creative Cloud Photography plan (one-year)
    Desktop Subscription
    Mar 30, 2015
    The other two are active, however it is advisable to have one CC under one Adobe ID.
    Regards
    Rajshree

  • I have a creative cloud membership including premier pro cc- how do I get Encore cs6?

    I have a creative cloud membership including premier pro cc - how do I get Encore cs6?

    Encore CS6 not installed with Creative Cloud
    Mylenium

  • I have a creative cloud membership and need to install on a new computer.  When I go to the website it shows that I am a member but have no products.  I would like to unactivate ;my old computer and activate and download onto my new one.  My old one is de

    I am trying to install my creative cloud programs onto my new computer.  When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products.  Not sure how I get the program downloaded.  Any ideas?

    you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
    but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial

  • Double-charged for Creative Cloud Membership - I need a refund!

    My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
    When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
    I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
    Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

    Hi aagirlz
    An email is sent 30 days prior to the annual renewal date with details of the renewal price.  Sometimes this might go to your spam/junk folders so it's worth checking there.
    When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
    The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
    Kind regards
    Bev

  • Why am I getting a "Adobe Creative Cloud Membership has reached its limit for hosted sites" message?

    I just tried to push my FIRST "free" Creative Cloud site live and got the message "Your Adobe Creative Cloud Membership has reached its limit for hosted sites. To push this site live you will need to purchase an additional hosting plan." I thought CC membership was supposed to give you 5 free hosted web basics sites?
    I am a premium BC partner and so far have my partner site and a paid Webcommerce site . In addition to the site I'm trying to put live I have 2 other trial sites (think they are designated as WebMarketing sites) of which one is expired. So where does the limit come in as this is so far my only WebBasics site?
    Please help as I need this live urgently (without additional expense).

    Hi Judy
    Appologies for this un-answered post, if any related issue is still active please reach out to our support directly.

  • How do I enter CS6 license key when Adobe Application Manager immediately tries to authenticate against my expired Creative Cloud membership?

    I have CS6 Master Suite installed along side my now-expired Creative Cloud apps (I am evaluating whether to renew my subscription at this time). Both CS6 and Creative Cloud are currently unlicensed due to a snafu with my educational license, but I have a new CS6 license that I am trying to register CS6 with. However, upon launching any CS6 program, Adobe Application Manager then launches and tells me that my Creative Cloud membership is now expired. How/where to I enter my CS6 license key? I have already tried entering my new license on my Adobe account profile > “My products and services”, and reinstalled CS6 applications from my original disk image (MasterCollection_CS6_LS16.dmg).
    Thanks in advance,
    Liz

    Figured this one out from another thread, after which I was able to sign in again with my Adobe ID and my software was ready to use:
    Windows:
    Delete these folders
    SLStore from C:\ProgramData\Adobe
    SLCache from C:\Program Files (x86)\Common Files\Adobe
    OOBE from C:\Users\(Your Username)\AppData\Local\Adobe
    Mac:
    Delete SLStore and SLCache from /Library/Application Support/Adobe
    Delete OOBE from ~/Library/Application Support/Adobe

  • Creative Cloud Membership Vs. Professional Edition DPS Subscription

    Hello,
    After reading the buying guide and going through many of the previous discussions in the forum, I just need to confirm a number of points
    1- With Creative Cloud Membership - I can publish unlimited Single Issue apps without any extra cost, is that correct ?
    2- Lets assume that after one year of Creative Cloud Membership, I do not renew (not my intention, but want to know), the Single Issue Apps will remain in the App Store, and those already published apps has nothing to do with my annual membership. is that correct ?
    3-For the professional Edition, I can create unlimited Single Issue Apps, and unlimited Kiosk/Newstand apps, is that correct ?
    4- Lets assume that with professional edition, I created 3 newsstand apps (multi issue), Are the download bundles purchased specific to the overall account ? or are they specific to each newsstand app ? or do I have the option to choose between those two options ?

    1. No additional cost to Adobe. You still need an Apple Developer account for $99/year.
    2. Correct
    3. Correct.
    4. Overall account and there's no other option, as far as I know.
    Bob

  • Got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud.

    got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
    And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.

    What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
    If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords

  • I payed for my creative cloud membership 9.99 / monthe. bought it this morning. I was able to download Lr, but not Ps. I am wondering why is asking me to pay antoher 9.99 if I got the student deal. Can you please help. thank you.

    I payed for my creative cloud membership at 9.99/mo. I got it this morning. I was able to download Lr, but not able to download Ps. is asking me to pay again. Why is that, because I got the student packet deal. Can you please help.

    Mariacazarez what is the exact error message you receive when you try to download and install Photoshop?  For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Upgrade from Personal Creative Cloud to Company Creative Cloud.

    Hi there, my name is Christian.
    I´ve recently joined up with someone else's company and we decided to upgrade our Adobe package from private / personal to company / team package.
    We´re trying to figure out how to do this. We have found an upgrade button, but it requires a serial number which we can not find because we've only been using Creative Cloud (which to me doesn't look like it uses a serial number).
    So the question is, where is this serial number located?
    Or is there another way to upgrade?

    Thank you for your response. I will try this.
    20. okt. 2014 kl. 13:25 skrev Kartikay_Sharma <[email protected]>:
    Upgrade from Personal Creative Cloud to Company Creative Cloud.
    created by Kartikay_Sharma in Creative Cloud Download & Install - View the full discussion
    Hi Christian,
    Creative Cloud subscription do not require any serial numbers. To upgrade from personal to a Company package (CCT) , you will have to cancel the personal subscription and purchase CCT subscription ( as an admin and then invite rest of the team members into the same subscription ).
    Best option would be to talk to our sales team as they would be able to get you up & running quickly.
    Adobe | Sales Inquiries
    Cheers,
    Kartikay Sharma
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  • How can I find my Company Creative Cloud license?

    How can I find My Company Creative Cloud license

    Hi John,
    You might want to try contacting whoever purchased the license at your company. If it was a team membership they will need to invite you in order for you to be able to use it. The process may vary a little depending on what kind of membership your company has.
    - Dave

  • I signed up to maily get photoshop.... I got creative cloud but I do not know how to download photoshop for the free trial offer.

    sorry these are my corrections
    I signed up to mainly get photoshop.... However, I got creative cloud but I do not known how to download photoshop....

    download the cc desktop app and install it, Download Adobe Creative Cloud apps | Free Adobe CC trial
    use the desktop app to install your trials (and your subscribed programs, if you subscribe).

  • Helppp just got the creative cloud membership but can't get illustrator to work :/

    So i recently purchased the annual student membership for creative cloud as i need it for my uni course, ive downloaded both photoshop and illustrator...photoshop opens and works fine but as soon as illustrator opens i get a error message and it closes itself down this has happend over and over again can someone please HELP!!!???

    Hi nikkibaby1988,
    Please refer the kb: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html.
    Regards,
    Romit Sinha

  • MPEG-2 codecs missing from Adobe Media Encoder CS6 installed with Creative Cloud Membership

    Some people who have downloaded Adobe Media Encoder with Premiere Pro CS6 as part of a Creative Cloud Membership subscription have a problem in which the MPEG2, MPEG2-DVD, MPEG2-Blu-ray, Dolby Digital, & MXF OP1a codecs are missing.
    To fix this issue, install the Adobe Media Encoder CS6 (6.0.1) update. Choose Help > Updates to install the update.

    It's true. We reached the conclusion that the version CS6 is inferior, a step back,  than 5 or 5.5. What's good about it, is the Audution CS6, which is a great replacement for the flawed Audition CS5 accompanying Suite 5.5. You can almost forget the Soundbooth ... Soundbooth ... hmmm, better not comment, but anyway, the most polite thing that i can say it, is that it is a demonstration of how a company decides that its users are not able to think and not able to learn or understants anything. Anything else that i want to say about Soundbooth can not be written here ....
    Adobe has demonstrates this development cicle along all this years. The products takes an uphill curve of development, and suddenly, goes back, showing wrong decisions was taken. So after some time , the products starts to evolve again . CS6 shows this stop evolving point. Now we have to wait untill new uphill curve of development starts again.
    Well, but like their predecessors AA CS6 still not are good enough to dispense Audition 3, but it is a good outcome for the Suite CS5.5 Audition at least was a sign of improvement in this Creative Suite CS6
    Many of the features and effects that have been deliberately taken out of version 5, now returned in 6, (some) showing that at Adobe at least recognizes when misses badly. But the optimal effects panel of AA3 did not return, some effects of AA3 as fade in and fade out did not come back in AA 6, the optimum VST support of AA3 to not are present in AA6 like many VST we have here that was expensive, you do not work in 6, thus, by these and other reasons we can still not dispense AA3.
    Maybe in CS7 we users cam be satisfied.

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