Hi, I had an update massage for a wile on my phone and yesterday I decided to do the update and so I downloaded the soft w. and started to install but in the middle of the process the phone got stocked and said to connect to iTunes and so i did it a

Hi,
I had an update massage for a wile on my phone and yesterday I decided to do the update and so I downloaded the soft w. and started to install but in the middle of the process the phone got stocked and said to connect to iTunes and so i did it and again the process gets interrupted first saying "the software on Iphone needs to be restored to factory settings or update" and so i do it..then it comes the message the an error -39 and I can not do it and it says that I need to restore..and so I do it..but its a circle and it never ends..and I have no phone since yesterday.. all my contacts, my work..
Can any one help please?

Hi
A little information will be of a great help, witch iPhone did you upgrade, memory , and version of software ( iOS 8.x.x )?
Try restarting you iPhone and make sure you have a god internet connection , get as close to your wifi router (1-3 meter / 2-9 feet ) as possible. Don't use restore to factory settings before you tried other options . And most imported du you have an iCloud backup.
//Sorenc

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I'm updating my iPod Touch 5th Gen and it says "Connect to iTunes" and I have, but nothing happens.

Okay, so, I unlocked my iPod and it said an update was available, so I tapped install. It wasn't connected to a power source, and I didn't think it'd make any difference if I was or not. So, I tapped it, blah, blah, blah, and then it said to connect to iTunes. So, I did, but my laptop didn't make the noise it usually does when I plug in the USB cable, so I tried it over and over again, but still the same result. I've updated iTunes to the newest version, and nothing happened still. So I decided to just cancel the update. But, now, "Connect to iTunes" will not go away from my screen no matter what I try. I've tried looking for solutions online, but none help. So, if someone could PLEASE help me fix this.

Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

HT201401 my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.

my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.

My 5S just started doing this on Thursday: every fraction of a second or so it oscillates between connecting and disconnecting with the charger (USB or wall, doesn't matter). Since it's still under the limited warrantee, I took it to the local Mac dealer (I live in a small town w/out an Apple store) and they shipped it off. I'm waiting now for the replacement--telephonless, too!
What concerns me is that many people seem to be having this issue.
You were right to be suspicious of the Apple store employees. Once they replicated the behavior that you experienced, they should have immediatly offered to exchange your phone. Anything else, in my opinion, is unacceptable. As long as your phone is still doing it, I'd go back, ask for the manager and tell them to exchange your phone.

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Hi,
For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on your iPhone before it can be used with iTunes'.
The problem is, I can't enter my passcode because I'm not given that option on the iPhone. All I seem to be able to do is make an emergency call.
It's been working fine otherwise. Any suggestions?
This is the SECOND replacement iPhone I've had this week and I'm getting a bit fed up.
Thanks in advance for any help,

Are you referring to the 4 digit passcode needed to enter the phone and use it's features?
If so reboot your iPhone and enter the passcode to get it operational. Launch Image Capture on the Mac and connect the iPhone. Now you should be able to download the video files to wherever you want on your hard drive.
OT

My Iphone 5 hang many times. When I connected with itune and restore setting, my phone just start from the activation. But I can't continue the installation. It shows that can't activate right now.

I had problems with my iphone 5. After hanging many times, I connected with itunes and restored the settings. But it didn't work. And my phone is now starting with "Hello" to newly activate. Again, it could not proceed but saying "cannot activate now".. please help me how to do. Thank you very much.

you will need to do a hard wipe or remember the password hard wipe can be found on youtube how to. but this will erase all data

My battery died and then when i charged the phone it is asking me to connect to itunes and restore. if i restore how can i get my data back

My iphone battery died and on charging the phone it asked me to connect to itunes and restore the phone.
If i restore the phone how can i get my data back and how can i check when i last backed up my phone

If you have been syncing regularly as the iphone is designed, then you can sync the data back.
Regardless you will have to restore the iphone.

My iphone 3gs will not connect to itunes and it says that I need to do a system restore. It also says that I need to enter my password on the iphone to connect to itunes but I can not do this because the phone is in emergency phone call mode only.

My iphone 3gs will not connect to itunes and it says that I need to do a system restore. It also says that I need to enter my password on the iphone to connect to itunes but I can not do this because the phone is in emergency phone call mode only.

Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
Unfortunately, the data on your phone is already gone if you're seeing the connect to iTunes logo.

I tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore

i tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore the phone

by reset option do you mean the DFU restore? worked for me, have you tried that?
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Can anyone help me- I recently had an archive operating reinstall completed at the genius bar (so they didn't have to delete my hard drive), but now my battery says "not charging." It used to hold a 2.5 hour charge, and now nothing. Can anyone help?

Can anyone help me- I recently had an archive operating reinstall completed at the genius bar (so they didn't have to delete my hard drive), but now my battery says "not charging." It used to hold a 2.5 hour charge, and now nothing. Can anyone help?

Hi, Michelle. Welcome to Apple Support Communities.
Have you tried resetting the SMC? The SMC (System Management Controller) has control over the charging function, so resetting it may help.

I have a iPod touch and i installed it on my other laptop until i had just got another one it says unable to connect to iTunes and i forgot my password and i delete the email and i don't know how i can get my i pod touch to work with my new one email

I have a iPod touch and i installed it on my other laptop until i had just got another one it says unable to connect to iTunes and i forgot my password and i delete the email and i don't know how i can get my i pod touch to work with my new one email.
I JUST NEED HELP

I would contact Apple under your warranty. I doubt you received a new iPod since Apple's policy is to give you a refurbished iPod.

HT201263 I went to do the latest update on my iphone 4s, and it said to connect to itunes so I did and continued to click restore and then it updated my phone through itunes. Then after about 40 minutes of it updating it still has the connect to itunes sc

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Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
See Here > http://support.apple.com/kb/HT1808
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Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Note:
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download

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I updated my phone to ios7 and it told me to connect to iTunes. When I did the phone said it needed to be restored. I did this and then iTunes said it can't be as it isn't eligible so now my phone won't turn on. Help please!

You can try to restore it via recovery mode as show in the link below:
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I am trying to change country to US for iTunes on my iPad. After I select US in account setting and press NEXT I get message: "Cannot connect to iTunes" and then "The iTunes Store could not process your request. Please true again later". Help please.

I am trying to change country to US for iTunes on my iPad. After I select US in account setting and press NEXT I get message: "Cannot connect to iTunes" and then "The iTunes Store could not process your request. Please true again later". Help please.

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Hi, I had an update massage for a wile on my phone and yesterday I decided to do the update and so I downloaded the soft w. and started to install but in the middle of the process the phone got stocked and said to connect to iTunes and so i did it a

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