Hi,I have a CC Photoshop membership that I pay $9.99/month for. I'd like to upgrade to include Premiere and After Effects

Hi, I have a CC Photoshop membership that I pay $9.99/month for. I'd like to upgrade to include Premiere and After Effects in my membership, but the only option it gives me is to purchase the full creative cloud membership (which I am happy to do) and pay a one-time payment of $600 or so (which I can't afford). Is there any way I can pay this in the same way I've been paying for my CC Photoshop membership - month-by-month? Thanks!

Hi Matt
I've processed the switch. Please sign out from the CC desktop app and sign in again to activate the new plan - Sign out, Sign in | Creative Cloud Desktop app
You will be charged A$49.99 today for the new plan and receive a refund for A$8.06 for the unused days on the original plan. You will then be billed on the 3rd of each month going forward.
Please let me know if you have further questions and thanks for upgrading today!
Regards
Bev

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I have ordered complete version, but there is no premiere and after effect to download. My old account (also complete version) doesn't work either.

I have ordered complete version, but there is no premiere and after effect to download. My old account (also complete version) doesn't work either.

If you machine does not meet the system requirements for any applications, those applications will not be listed for installation.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html
After Effects - http://helpx.adobe.com/after-effects/system-requirements.html

When I use Premiere and After Effects at the same time, it causes my computer to restart. Why does it do that?

When I create a dynamic link to after effects it will work for a couple seconds, but then I get a black screen saying error and that I need to restart my computer. I can use the programs independently, but not together.

*** Panic Report ***
panic(cpu 4 caller 0xffffff8002c1a46e): Kernel trap at 0xffffff8002bd1f96, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffffbf40000028, CR3: 0x000000040ac56010, CR4: 0x00000000001627e0
RAX: 0xffffff7f80000000, RBX: 0xffffff8021b84100, RCX: 0xffffff7f80000028, RDX: 0x0000003fc0000000
RSP: 0xffffff81ed203cd0, RBP: 0xffffff81ed203d00, RSI: 0x000000004169e77f, RDI: 0xffffff8007fa2da8
R8: 0xffffff8022b77130, R9: 0xffffff81ed203e90, R10: 0x0000000000000001, R11: 0x0000000000000206
R12: 0xffffff8007fa2da8, R13: 0xffffff8006ec4000, R14: 0x0000000000038000, R15: 0xffffff802cf46b40
RFL: 0x0000000000010206, RIP: 0xffffff8002bd1f96, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffffbf40000028, Error code: 0x0000000000000000, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff81ed203980 : 0xffffff8002b2fe41
0xffffff81ed203a00 : 0xffffff8002c1a46e
0xffffff81ed203bc0 : 0xffffff8002c36683
0xffffff81ed203be0 : 0xffffff8002bd1f96
0xffffff81ed203d00 : 0xffffff8002b9cc0d
0xffffff81ed203f20 : 0xffffff8002c1a974
0xffffff81ed203fb0 : 0xffffff8002c36595
BSD process name corresponding to current thread: After Effects

I got a virus on my computer and had to wipe it clean. I need to reinstall photoshop. I have a membership that I pay $9.99 a month to use it. How do I re-install?

I got a virus on my computer and had to wipe it clean. I need to reinstall photoshop. I have a membership that I pay $9.99 a month to use it. How do I re-install?

Install it the same way you did originally. Download the Cloud manager, sign in, and install the application.

I have a linksys WRT54G router that we use as a base. I want to use Airplay using Airport Express and hook up my stereo to it. How can i set up my Airport express without a PC/laptop? I just downloaded Airport utility on my iphone and ipad,will that work?

I have a linksys WRT54G router that we use as a base. I want to use Airplay using Airport Express and hook up my stereo to it. How can i set up my Airport express without a PC/laptop? I just downloaded Airport utility on my iphone and ipad,will that work? And one more thing about the setup, the linksys router shich acts as a base is in a different room as the airport express which i wanted to use for airplay. So I'm hoping to hook up the Airport express via wireless signal. If i can set it up, can someone pls help me out by posting detailed instructions. Thanks so much!

The first message that AirPort Utility will display during the auto setup will be that the Express will be confgured to "extend" the network. When AirPort Utility analyzes the network further, and sees that the Express cannot "extend" the 3rd party network, the next message will indicate that the Express is being configured to "join" the wireless network.
Once the Express is configured, if you later go into AirPort Utility to check the settings under the Wireless tab, you will see that the Wireless Mode is indeed "Join a wireless network".

I currently have an old work phone that is synced to my iPad. I would like to delete the old work phone number from my iCloud without having to contact my previous employer. Is there a way to do this and replace it with my personal iPhone?

I currently have an old work phone that is synced to my iPad. I would like to delete the old work phone number from my iCloud without having to contact my previous employer. Is there a way to do this from my ipad and replace it with my personal iPhone?

Hi Ktchast,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
An Apple ID is a user name you use for everything you do with Apple. Creating an account for an Apple service, such as the iTunes Store or the App Store, creates an Apple ID. Apple ID allows you to access other Apple services. You don't have to create a new account for each service—just use your Apple ID.
How do I change my Apple ID Name or personal information?
You can change your Apple ID Name at My Apple ID. Click on Manage your Apple ID and sign in with your Apple ID name and password. Click Edit and enter the new information, then click Save Changes. Changes take effect immediately. You can also use My Apple ID to change your personal information, such as your mailing address or email address. See Changing the name you use for your Apple ID if you'd like more information.
Cheers,
- Judy

I am installing CS6, for the first time, on a Mac, from a CD. I have a valid serial number that I just obtained. When I enter the serial number, it is not validated and I cannot continue.

I am installing CS6, for the first time, on a Mac, from a CD. I have a valid serial number that I just obtained. When I enter the serial number, it is not validated and I cannot continue.

Error "The serial number is not valid for this product" | Creative Suite

HT1688 why do i have to reauthorize a computer that was already authorized, the computer i purchased some songs on does not exist anymore, and the email for that account does not exist anymore.

why do i have to reauthorize a computer that was already authorized, the computer i purchased some songs on does not exist anymore, and the email for that account does not exist anymore. i can reset password because i doent know what the old one was

Hi lgmmo,
I think your best best to get this resolved is to contact Adobe Customer Care. Here's the contact info: Contact Customer Care.
A quick Chat session should get you fixed up.
Please let us know if you have additional questions.
Best,
Sara

On my Mac desktop I must have changed a setting so that now when I move the mouse the open windows fly off to the sides and I can't see them. They come back when I move the mouse, but it is so annoying. How can I make the windows not disappear like that?

On my Mac desktop I must have changed a setting so that now when I move the mouse the open windows fly off to the sides and I can't see them. They come back when I move the mouse, but it is so annoying. How can I make the windows not disappear like that?

Click on the Hot Corners.. button and look at the four definitions. In the picture below, if you moved the cursor to the right top of the screen, it would slide all the applications off the screen as you describe and show the desktop. Set it to "-" to deactivate.

I have a Adobde CC account but when i open the app to download the different software, i have illustrator, indesign, photoshop, bridge to install but premiere pro, after effects, lightroom, etc. to "test"...???

I have a Adobde CC account but when i open the app to download the different software, i have illustrator, indesign, photoshop, bridge to install but premiere pro, after effects, lightroom, etc. to "test"...???
Before (2-3 monate before) i had no problem to access to lightroom & after effetcs...help me please. Thx

That's okay , besides I got nothing to do lol hehehe atleast I can make myself useful for someone else hehe
1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.
2)Copy the hosts file to Desktop and open the same with notepad.
Check with the hosts file entries , let me know if there are any Adobe entries like 127.0.01 xxx.,adobe.com .activate.adobe.com....etc?
If there are no Adobe entries in Hosts file .
If you wish , you may uinstall and reinstall the app .
You may try below steps :
Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list, locate Adobe Creative Cloud and uninstall it.
End all Adobe related Tasks from Task Manager.
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe
Once the installation process is completed , sign in and check.
Still same issue ?? let me know

Photoshop cs4 and cs5 and after effects 7.0

Hello my name is mel
My question ! I'm working with photoshop cs4 and after effects 7.0 building a web page and this going to be my first page . I got the header in and the footer also,
the main body is going to be this avi file. after effect project that I want to run when the page opens. I want to slice up and send to DW for coding . my question is how do you slice this page up and transport it to DW.cs5 and do you have to code the avi in html and css to run when the page is open. Because as now when you run the avi in photoshop nothing elese on the page works , just the avi runs when you turn off the avi then every thing is back normal .to run the avi you have go to the video part of psd and click on the start button . any idea or any suggestion how to proceded would help
thanks
mel
[email protected]

we were told in design school to use ps to design your site then transport to DW to code??
Maybe I misunderstood you.... You do the graphics in PS, that's of course what everyone does and then you code in DW, but by all means, you do not operate on the atrocious code Save for Web would spit out from PS. Trying to fix it is more trouble than starting with a blank page in DW and inserting the background and otehr images manually. And you definitely misunderstand "animation" vs. "video" After Effects is just a means to turn animation into video just as Flash is a means of creating dynamically rendered animation or interactive content. Both have their uses, but without knowing what kind of animation or video you actually need to produce, this is going nowhere. It may turn out that all you need is an animated GIF, after all... Furthermore your AE 7 is dated and does not output good H.264 or FLV directly compared to more recent versions, so this opens up yet anotehr can of worms when it comes to producing good quality web video at small file sizes... In any case, you still require a lot of reading. Too complex a topic for which nobody can provide a tippy-toe tutorial and without understanding even some basic concepts, the most beautifully designed PS grafik will end up being nothing more than a useless lump of pixels on a web server...
Mylenium

Can I use my current CS6 Photoshop and After Effects plug-ins if I join the Creative Cloud?

I am interested in getting a Creative Cloud membership but am wondering if I will still have access to all of my CS6 plug-ins for Photoshop and After Effects?

you can still use your cs6 versions along side the cc versions.

I started a creative cloud student membership but Premiere Pro and After Effects are not in the app

I started a creative cloud student membership but Premiere Pro and After Effects are not in the app and won't download from the adobe website, all that happens is that the creative cloud app opens and sends me to the list of programs available for download which still do not contain Premiere Pro and After Effects

Premiere Pro and After Effects are 64 bit only apps.
They require a 64 bit computer and a 64 bit operating system.
If you're running Windows 7 32 bit or Windows 8 32 bit then you will not be able to download, install or run Premiere Pro or After Effects.
See http://www.adobe.com/products/creativecloud/faq.html#desktop-products
Which desktop applications in Creative Cloud require 64-bit operating systems?
With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS.

I am trying to now install a free trial of indesign because despite paying $50+ a month for this supposed service I cannot open an indesign file I've been sent and need to do work on it urgently. I have now signed in again for a free one month trial and i

i am trying to now install a free trial of indesign because despite paying $50+ a month for this supposed service I cannot open an indesign file I've been sent and need to do work on it urgently. I have now signed in again for a free one month trial and it claims to be downloading but this is not happening at all. I am on a Macbook Air and Abobe for my $600 a year membership you have totally ruined by Friday night. If there's a human being out there at Abode please respond now

Hi,
If you have already subscribed to the membership, please follow the help document below:
https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Regards,
Sheena

HT1476 if i bought my ipod touch 32gb in germany where the voltage is 220v and i live in America where the voltage is 110, i will have to wait to get to my home to charge it for first time or I can charge it here and change the voltage of the battery in A

if i bought my ipod touch 32gb in germany where the voltage is 220v and i live in America where the voltage is 110, i will have to wait to get to my home to charge it for first time or I can charge it here and change the voltage of the battery in America?
please i need help, im worried that if I connect my ipod here, it will burn or sometihng bad.

Just connect it to a computer's USB port.
Most wall chargers are dual voltage (110- 220 volts) and only require a plug adopter. Check the wall charger to see if yours is.

Hi,I have a CC Photoshop membership that I pay $9.99/month for. I'd like to upgrade to include Premiere and After Effects

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