Hi, I have a HP pavilion dv4 laptop computer. My E:\ CDDVDW TS-L633M cd drive has stopped working

Hi I have a HP Pavilion Dv4 laptop computer. My E:\ CDDVDW TS-L633M cd drive has stopped working. When I insert a new CD or an exiting cd into the cd drive, the computer displays a message to insert a cd into the drive. i Know that the cd that I'm inserting into the drive should be readable, but the computer doesn't recognize it. When I run the HP support assistant, and choose the HP Optical Disc Drive Check, I get the message "Insert media in : E:\ hp CDDVDW TS-L633M
If you want to do write testing, insert blank writeable media, Otherwise, read-only testing will be performed. When I insert a disk with a program that I want to install on the computer into the cd drive and click the next button, I get a window that says:
"Media Identification:
Wait while the media is being Identified."
Then another window is displayed with the message:
"Media Identification
No disc has been detected."
But I know that the disk is formatted correctly for my cd reader to recognize it.
Please Help,
-Ron

Hi Ron,
First, try the automated fixit from Microsoft on the link below.
Windows 7
Vista
Check if the drive is now working.
If the drive is not working, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi, I have a HP pavilion dv4 laptop computer. My E:\ CDDVDW TS-L633M cd drive has stopped working

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