Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

My all in one printer stooped load paper from the main tray. I can't see any paper jammed anywhere. I'm stumped ... any advice would be appreciated.
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The troubleshooting steps in this page may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Photosmart Premium Fax All-in-One Printer ( C309a) - won't turn on

Greetings everyone, I am hoping someone is able to help me. Whenever I plug in my Photosmart Premium Fax All-in-one printer (C309a) it doesn't power up even though the green light on the adapter is on. Has anyone had a similar issue? Does anyone know how to rectify this problem?
Thanking you in advance.

Hi lmd2012,
I am linking the troubleshooting guide for the problem you are having. Click Here
Sometimes, I have been able to resolve power problems by moving the power connection from one working outlet to another working outlet. Be sure to plug the printer's power cord directly into a wall outlet (not a surge protector, power strip or battery backup).
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Please select the "Accept as Solution" button on the post that best answers your question.
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Thank You,
Rich
Expert

Printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?

Good afternoon.
What number to order printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?
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Hi,
It has part # and you can order online from there. Have you read the link, under "Printhead" (Supplies) ?
Regards.
BH
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I Have a HP Photosmart Premium Fax all in one C309A,I can't save the scanned documents since upgrade to Max OSX10.9.2

I Have a printer HP Photosmart Premium Fax all in one C309A,I can't save the scanned documents since upgrade to Max OSX10.9.2

Did you install the latest drivers?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3 737195&

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart premium 3-all-in-one printer won't print black ink

My hp photosmart 3-all-in-one C310 series does not print black ink on the page. The cartridge is new, and all of the ink cartridges are full. The printer is 3 years old, just one month out of warranty. I have downloaded all the latest updates, I'm pretty sure, and have gone to the troubleshooting page on the hp web site. I have followed all the directions, twice, and still no black print. Please help, I do not want to buy a new printer!
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Under Tools, I only see "Clean cartridges" not "Clean printhead."
When I selected "Clean cartridges" twice, the black ink printed! Hooray! Once I post this, I hope get back to the page to say the problem is "Solved"!
Oh, while I have you on-the-line, while the cartridges were being cleaned, I got a message saying that I had to download the newest hp drivers, since the ones I have are not compatible with this version of Windows. However, I did download the latest drivers for 8.1 from your web site when I had a horrible paper jam. After I downloaded the newer drivers, that problem was fixed. But, since I am getting this message re incompatibility, do I have to download again? It was only a couple of weeks ago (three at the most) that I downloaded the drivers.
Thank you again!

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
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To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

I have a : HP Photosmart Plus e-All-in-One Printer - B210a, Problem with latest software update

I have just installed HP update PSB210_231.exe . The result is that the HP B210a support software on my Windows 7 Dell PC has suddenly lost a number of facilities including the ability to review the ink levels or to run diagnostics and tests on the printer.
How can I uninstall or can you provide a fix?

Hi all,
Make sure to remove the current software by going to Start > All Programs > HP > HP Photosmart B210 > Uninstall..
Then go to Programs and Features and remove any remain item of the printer, any item should beging with HP, as well you may see the Read Iris software..
After uninstalling the software reboot your PC, download and install the updated software version below:
http://ftp.hp.com/pub/softlib/software12/COL34268/mp-109398-2/PSB210_1315.exe
I believe the problem should be resolved,
Shlomi
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Not Able to Find Drivers for HP Photosmart Plus e-All-in-One Printer B210e

I have an HP Photosmart Plus e-All-in-One Printer B210e. I went to try and get drivers for it and I either get a page that says
404 Page Not Found
Try going back to Support Home
The other page I get when I look for drivers is for HP Photosmart Plus e-All-in-One Printer series - B210 and I click on Software and Driver I get window on the screen to select my model. The models listed are B210a/B210b/B210c. B210e IS NOT LISTED. Where are the B210e drivers.
dv6500t (Windows Vista SP2 x86)/dv7-1275dx Windows 7 Home Premium SP1 (x64)/HP Photosmart Plus e-All-in-One Printer B210e/MacBook Pro (Mac OS X 10.7.5/Windows 7 Professional (x64) SP1)

Hi
Try http://ftp.hp.com/pub/softlib/software12/COL34268/mp-109398-3/PSB210_1315-1.exe
The installation is also possible with HP Printer Install Wizard for Windows:
http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n.

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n. I’m trying to set up HP Connect, but every time I create and account it tell me to log in using my Snapfish password. When I use my “valid” Snapfish password, it comes back asking "invalid password". How do I correct this?
If I'm not on the correct board, please let me know which one I should use.
Thanks
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Hi. You are on the proper board! Unfortunately to fix the account mis-match issue you are having you will need to share personal information. To protect your identify and the security of your account I will private message you with what HP will need in order to get your Snapfish/HP Connected accounts synced up so you can use the web services!
Thanks!
Although I am an HP employee, I am speaking for myself and not for HP

I have aHP Photosmart C8180 All-in-One Printer that won't stay on

I have aHP Photosmart C8180 All-in-One Printer that when I turn it on it looks like it is going to start, then the light on the light scribe door goes on and off, it makes a clicking noise then the printer shuts off, then comes back on and does the same thing over and over.

Hello Gr8fulbuck, I see you are having an issue with your printer and I would like to help.
I just need some information from you first. Do you have your printer plugged directly into a wall outlet? Have you power reset your printer? Have you tried to plug it in to a different wall outlet? Have you tried using a different power cable?
Which model of printer do you have?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01887241
Power reset - http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03177455
Please respond with this information, I would be happy to help you.
R a i n b o w 7000I work on behalf of HP
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Can i use use 564 xl ink in HP Photosmart 6520 e-All-in-One printer ?

Can i use use 564 xl ink in HP Photosmart 6520 e-All-in-One printer ?
Have seen some where online some people had problems when used 564XL ink.
Thanks.

Hi,
Double post. Please use:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Can-I-use-use-564-XL-ink-in-HP-Photosm...
Thanks
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Photosmart 7520 e-All-in-One Printer

My HP Photosmart 7520 e-All-in-One Printer cuts off the last 1/2 inch when printing. I tried a hard start but that didn`t work. i`m thinking it has something to do with the heads.

Look to your software.My hp has an "advanced" options after you hit printer preferences. the advanced way down bottom of sceen. Then half-way down something about print with borders - Change it to print boderless. If that not help chaNGE pAPER-SIZE IN FIRST SCREEN. fROM 0.5 INCH TRY 0.15. Recall all desktop printers must have space for the mechanical grips to grap the blank paper and pull it into the rollers. Big expensive desk-size use a vacuum to "pull" paper. If and when you printer no pull paper, pull the rear "duplexer" and clean rollers. May not be reccommended. I used cloth towel with 90% rubbibg alcohol - $!.00 in most drug stores. Kleenex and such may leave "lint". Worked for me. Good luck

Control Panel on HP Photosmart Plus e-All-in-One Printer - B210

The touch screen control panel on my HP Photosmart Plus e-All-in-One Printer - B210 has stopped working. I am able to use the Home button and others around the touch screen, but when I touch something on the screen it will not work.
Any suggestions?!

Hi Alloest,
I see that you're having problems with your printer control panel. I would take a look at the document below.
Photosmart B210
Let me know how it goes.

HP Photosmart Premium C309 wireless,unable to print emails, but print everything else on HP laptop

I can print everything on my HP laptop, but unable to print any emails from my wireless HP Photosmart Premium C309. What could be the cause?
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OK, the printer is attached to your router just fine, so the problem is likely in your PC.
I'd recommend you uninstall the HP software (with the HP uninstaller), reboot, then get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

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